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Recent guest reviews

Their website advertises a crib is available for children. But there are no cribs. They have Pack N Plays, which not all children like. They shake a lot, have mesh instead of slats, and are close to the floor instead of higher up. I called ahead of time to confirm a crib was available. At check-in I confirmed a crib was available. When I complained to the concierge that night, they were sarcastic in telling me "Have A Good Night" adding salt to the wound. It was not a good night by the way with an 8 month old that is sick and hates Pack N Plays. Also there were stains on the chairs which surprised me because it's a fairly new building.

The suites are for parent who want to sleep apart from their children. clean room. a bit noisy though. breakfast was nice.

Efficient service, but Front Office is very much under staff and no one picks up the phone

Western Avenue Albany NY

Hotel highlights

  • Close to Crossgates Mall
  • Free breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking

Crossgates Mall is within a mile (2 km) of Homewood Suites by Hilton Albany Crossgates Mall, NY, and other popular attractions like University at Albany SUNY are within a few miles (5 km). This 96-room, 3-star hotel welcomes guests with free breakfast, an indoor pool, and free in-room WiFi. Located centrally in Albany, it's connected to a shopping center and also close to Colonie Center Mall and Albany NanoTech Complex.


Dining

Free breakfast is offered each morning from 6:00 AM to 9:00 AM. For a nice break, mingle with other guests at the free manager's reception on select days. A hosted evening meal is available for a surcharge on Monday, Tuesday, and Wednesday.


Rooms

All 96 accommodations feature kitchens and space to spread out with dining areas and sitting areas. Guests can expect 49-inch flat-screen TVs with digital channels, along with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers. Sofa beds, coffee makers, and free local calls are also standard. Weekly housekeeping is available.


Property features

Built in 2018, the brand new Homewood Suites by Hilton Albany Crossgates Mall, NY offers an indoor pool, a fitness center, and free WiFi in public areas. If you plan to drive, free parking is available. The front desk is staffed 24 hours a day to help with securing valuables and dry cleaning/laundry. Additional amenities include a business center, coffee/tea in a common area, and a computer station.

Room options

Studio Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Suite, 2 Queen Beds, Accessible, Bathtub

2 Queen Beds | Sleeps 6

Suite, 1 Bedroom, Non Smoking

1 King Bed | Sleeps 4

Suite, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 4

Guest reviews for Homewood Suites by Hilton Albany Crossgates Mall, NY

Everyone (5) Couples (1) Family (1)
5
Everyone

By on Feb 16, 2020

Review comment responded on Feb 17, 2020

Thank you!

5
Everyone

By on Feb 7, 2020

Review comment responded on Feb 12, 2020

Thank you!

1
Family with small children Family

Their website advertises a crib is available for children. But there are no cribs. They have Pack N Plays, which not all children like. They shake a lot, have mesh instead of slats, and are close to the floor instead of higher up. I called ahead of time to confirm a crib was available. At check-in I confirmed a crib was available. When I complained to the concierge that night, they were sarcastic in telling me "Have A Good Night" adding salt to the wound. It was not a good night by the way with an 8 month old that is sick and hates Pack N Plays. Also there were stains on the chairs which surprised me because it's a fairly new building.

By on Nov 30, 2019

Review comment responded on Dec 2, 2019

I am sorry about your experience at the front desk. I can assure you that it is not standard to find someone at our hotel who isn’t helpful. We strive to ensure our front desk agents and other team members know how much we value your business. I apologize for any issues you had. Regarding the crib, it is against safety standards to provide a crib. Pack & Plays is Hilton's preferred offerings for infants & toddlers. Please accept my most sincere apologies.

5
Everyone

By on Sep 30, 2019

Review comment responded on Oct 1, 2019

Thank you!

4
Everyone

The suites are for parent who want to sleep apart from their children. clean room. a bit noisy though. breakfast was nice.

By on Jul 7, 2019

Review comment responded on Jul 9, 2019

Thank you!

5
Partner Couples

Efficient service, but Front Office is very much under staff and no one picks up the phone

By on Apr 6, 2019

Review comment responded on Apr 15, 2019

Thank you for sending in a 5 star review of your stay! We appreciate you staying with us and hope to have you back with us again soon!

5
Everyone

By on Nov 11, 2018

Review comment responded on Dec 19, 2018

Thank you for your feedback from your recent stay! We are elated to hear that you did not have any complaints from your stay. Hope that you will consider us again next time you find yourself in our area!

Homewood Suites by Hilton Albany Crossgates Mall, NY

1651 Western Avenue, Albany, NY 12203
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