Their website advertises a crib is available for children. But there are no cribs. They have Pack N Plays, which not all children like. They shake a lot, have mesh instead of slats, and are close to the floor instead of higher up. I called ahead of time to confirm a crib was available. At check-in I confirmed a crib was available. When I complained to the concierge that night, they were sarcastic in telling me "Have A Good Night" adding salt to the wound. It was not a good night by the way with an 8 month old that is sick and hates Pack N Plays. Also there were stains on the chairs which surprised me because it's a fairly new building.
The suites are for parent who want to sleep apart from their children. clean room. a bit noisy though. breakfast was nice.
Efficient service, but Front Office is very much under staff and no one picks up the phone
Crossgates Mall is within a mile (2 km) of Homewood Suites by Hilton Albany Crossgates Mall, NY, and other popular attractions like University at Albany SUNY are within a few miles (5 km). This 96-room, 3-star hotel welcomes guests with free breakfast, an indoor pool, and free in-room WiFi. Located centrally in Albany, it's connected to a shopping center and also close to Colonie Center Mall and Albany NanoTech Complex.
Free breakfast is offered each morning from 6:00 AM to 9:00 AM. For a nice break, mingle with other guests at the free manager's reception on select days. A hosted evening meal is available for a surcharge on Monday, Tuesday, and Wednesday.
All 96 accommodations feature kitchens and space to spread out with dining areas and sitting areas. Guests can expect 49-inch flat-screen TVs with digital channels, along with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers. Sofa beds, coffee makers, and free local calls are also standard. Weekly housekeeping is available.
Built in 2018, the brand new Homewood Suites by Hilton Albany Crossgates Mall, NY offers an indoor pool, a fitness center, and free WiFi in public areas. If you plan to drive, free parking is available. The front desk is staffed 24 hours a day to help with securing valuables and dry cleaning/laundry. Additional amenities include a business center, coffee/tea in a common area, and a computer station.
Thank you!
Their website advertises a crib is available for children. But there are no cribs. They have Pack N Plays, which not all children like. They shake a lot, have mesh instead of slats, and are close to the floor instead of higher up. I called ahead of time to confirm a crib was available. At check-in I confirmed a crib was available. When I complained to the concierge that night, they were sarcastic in telling me "Have A Good Night" adding salt to the wound. It was not a good night by the way with an 8 month old that is sick and hates Pack N Plays. Also there were stains on the chairs which surprised me because it's a fairly new building.
I am sorry about your experience at the front desk. I can assure you that it is not standard to find someone at our hotel who isn’t helpful. We strive to ensure our front desk agents and other team members know how much we value your business. I apologize for any issues you had. Regarding the crib, it is against safety standards to provide a crib. Pack & Plays is Hilton's preferred offerings for infants & toddlers. Please accept my most sincere apologies.
Thank you!
The suites are for parent who want to sleep apart from their children. clean room. a bit noisy though. breakfast was nice.
Thank you!
Efficient service, but Front Office is very much under staff and no one picks up the phone
Thank you for sending in a 5 star review of your stay! We appreciate you staying with us and hope to have you back with us again soon!
Thank you for your feedback from your recent stay! We are elated to hear that you did not have any complaints from your stay. Hope that you will consider us again next time you find yourself in our area!
Thank you!