Bahia Principe Grand Tulum - All Inclusive

4.0 star property
Family-friendly beachfront location with 3 outdoor pools
VIP Access

Choose dates to view prices

Photo gallery for Bahia Principe Grand Tulum - All Inclusive

3 outdoor pools, pool umbrellas, sun loungers
Aerial view
7 restaurants, breakfast, lunch, dinner served; international cuisine
Game room
View from room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot Tub
  • All inclusive

Explore the area

View in a map
Crta Chetumal - Cancun Km 250, Akumal, QROO, 77760
  • Place, Riviera Maya Golf Club
    ‪8 min walk‬
  • Place, Aktun Chen
    ‪8 min walk‬
  • Place, Dolphinaris Tulum
    ‪8 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪91 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Junior Suite

7.6 out of 10
Good
(38 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite

7.4 out of 10
Good
(10 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite

  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite

  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room (Superior 2+2)

7.8 out of 10
Good
(22 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room (Superior 2+2)

8.6 out of 10
Excellent
(8 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room (Superior 2+2)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room (Superior 2+2)

  • 334 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room, Oceanfront (Superior)

8.0 out of 10
Very good
(3 reviews)
  • 334 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room, Oceanfront (Superior)

  • 334 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room, Oceanfront (Superior)

  • 334 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room, Oceanfront (Superior)

  • 334 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

2 Bedroom Suite

9.0 out of 10
Wonderful
(19 reviews)
  • 334 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

2 Bedroom Suite

8.8 out of 10
Excellent
(6 reviews)
  • 334 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

2 Bedroom Suite

  • 334 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

2 Bedroom Suite

  • 334 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

Premium Room (Superior)

8.4 out of 10
Very good
(31 reviews)
  • 334 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Premium Room (Superior)

10.0 out of 10
Exceptional
(1 review)
  • 334 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Premium Room (Superior)

  • 334 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Premium Room (Superior)

  • 334 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Premium Room, Oceanfront (Superior)

8.6 out of 10
Excellent
(8 reviews)
  • 334 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Premium Room, Oceanfront (Superior)

  • 334 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Premium Room, Oceanfront (Superior)

  • 334 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Premium Room, Oceanfront (Superior)

  • 334 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds

Premium Room (Superior 2+2)

  • 334 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room, Oceanfront (Superior)

  • 334 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

2 Bedroom Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

Premium Room (Superior)

8.0 out of 10
Very good
(2 reviews)
  • 334 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Premium Room, Oceanfront (Superior)

  • 334 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

About the neighborhood

Akumal

Bahia Principe Grand Tulum - All Inclusive is located within a mile (2 km) of Riviera Maya Golf Club and Aktun Chen. This 978-room, 4-star property welcomes business and leisure travelers with 3 outdoor pools, a private beach, and a golf course.

What's nearby

  • Riviera Maya Golf Club - 8 min walk - 0.5 miles
  • Aktun Chen - 8 min walk - 0.5 miles
  • Dolphinaris Tulum - 8 min walk - 0.5 miles
  • Akumal Beach - 6 min drive - 3.1 miles
  • Half Moon Bay - 14 min drive - 4.2 miles

Getting around

  • Tulum Intl. Airport (TQO) - 70 min drive

Restaurants

  • ‪Bahia Principe Grand Coba - ‬16 min walk
  • ‪Restaurante Yucatan - ‬4 min walk
  • ‪The Truck - ‬3 min walk
  • ‪Yum Buffet - ‬10 min walk
  • ‪Tikal Lobby Bar - ‬5 min drive

About this property

Bahia Principe Grand Tulum - All Inclusive

Family-friendly beachfront location with 3 outdoor pools
Bahia Principe Grand Tulum - All Inclusive features a private beach, a golf course, and a full-service spa. There's free parking and an airport shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, dry cleaning/laundry, and securing valuables. Other amenities at this all-inclusive property include 3 outdoor pools, a nightclub, and a children's pool.
Guests can expect free WiFi and LCD TVs with satellite channels. Along with relaxing touches like rainfall showers and jetted tubs, bathrooms offer hair dryers and free toiletries. Other standard amenities include balconies, coffee makers, and ceiling fans.
Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including a private beach, 5 outdoor tennis courts, and complimentary bicycles. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Bahia Principe has 4 treatment rooms and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge)
  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 5 bars/lounges
  • 7 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Don Pablo
  • La Gran Tortuga
  • Tequila
  • Thali
  • Yucatan

Things to do

  • 27-hole golf course
  • 3 outdoor pools
  • 5 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Bicycle tours
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubs/equipment
  • Gym
  • Hot tub
  • Kayaking
  • Library
  • Mini golf
  • Nightclub
  • Paddleboard
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Sauna
  • Shopping
  • Snorkeling
  • Splash pad
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room crib
  • Laundry facilities
  • Mini golf
  • Playground
  • Pool gate
  • Snack bar/deli
  • Splash pad
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Sanitation services: USD 1.8 per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

All Inclusive Bahia
All Inclusive Tulum
Bahia All Inclusive
Grand Bahia Principe Tulum All Inclusive All-inclusive property
Grand Bahia Principe Tulum All Inclusive Akumal
Principe Bahia
Principe Tulum
Tulum Bahia
Tulum Principe
Tulum Principe Bahia
Grand Bahia Principe Tulum Akumal
Bahia Principe Tulum Inclusiv
Grand Bahia Principe All Inclusive
Grand Bahia Principe

Frequently asked questions

Are there all-inclusive rates at Bahia Principe Grand Tulum - All Inclusive?

Bahia Principe Grand Tulum - All Inclusive is an all-inclusive resort and rates come with buffet and à la carte meals. Activities include snorkeling, windsurfing, and kayaking.

Is a free cancellation option available at Bahia Principe Grand Tulum - All Inclusive?

Bahia Principe Grand Tulum - All Inclusive provides free cancellation on certain room rates. For specific requirements, look at the cancellation policy on Orbitz.

What's there to do within easy reach of Bahia Principe Grand Tulum - All Inclusive?

This property is located in Akumal, a short 16-minute walk from Riviera Maya Golf Club and also 16 minutes on foot from Aktun Chen. You'll also find Xel-Há Park and Akumal Beach within a short drive.

Will I be able to park at Bahia Principe Grand Tulum - All Inclusive?

Yes, uncovered self parking is offered for free at the all-inclusive property. Electric car charging and bicycle parking are also available.

Is there a spa at Bahia Principe Grand Tulum - All Inclusive?

Spa Bahia Principe is the property's spa and services include beach massages, body wraps, mani/pedis, and facials.

Does Bahia Principe Grand Tulum - All Inclusive include a casino on the premises?

No, Bahia Principe Grand Tulum - All Inclusive doesn't have a casino.

Is there an indoor pool at Bahia Principe Grand Tulum - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools and a hot tub.

Is Bahia Principe Grand Tulum - All Inclusive good for couples?

This waterfront all-inclusive property offers plenty of amenities for couples including a private beach, a beach bar, and 3 outdoor pools.

Are there hot tubs at Bahia Principe Grand Tulum - All Inclusive?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does Bahia Principe Grand Tulum - All Inclusive have a restaurant with a breakfast menu?

Yes, Bahia Principe Grand Tulum - All Inclusive has 7 restaurants, and serves free buffet breakfast each morning.

Does Bahia Principe Grand Tulum - All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Bahia Principe Grand Tulum - All Inclusive.

Are there connecting rooms at Bahia Principe Grand Tulum - All Inclusive?

Yes, you can book connecting guestrooms at this all-inclusive property for your group or family vacation.

Where is the closest airport to Bahia Principe Grand Tulum - All Inclusive?

The closest major airport to Bahia Principe Grand Tulum - All Inclusive is Tulum Intl. Airport (TQO), which is about 25.6 mi away. Another top airport is Cozumel Intl. Airport (CZM), which is around 27.7 mi away.

Are there rooms with balconies that I can book at Bahia Principe Grand Tulum - All Inclusive?

Yes, every guestroom at Bahia Principe Grand Tulum - All Inclusive comes with a balcony with some featuring sea or garden views.

Does Bahia Principe Grand Tulum - All Inclusive host weddings?

There are wedding services available at Bahia Principe Grand Tulum - All Inclusive if that's in your vacation plans.

Reviews

Bahia Principe Grand Tulum - All Inclusive Reviews

8.4

Very Good

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 728 out of 1390 reviews
Rating 8 - Good. 334 out of 1390 reviews
Rating 6 - Okay. 163 out of 1390 reviews
Rating 4 - Poor. 81 out of 1390 reviews
Rating 2 - Terrible. 84 out of 1390 reviews

Reviews

10/10 Excellent

Estephane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Jose, plantation

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 2 nights in Aug 2025

4/10 Poor

FRANCIS HEBER

Stayed 5 nights in Aug 2025

10/10 Excellent

Michelle

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay and has access to other property with all inclusive as well.
Stayed 7 nights in Aug 2025

8/10 Good

Jennifer Karola

Traveled with group, Traveled with family
Liked: Amenities
Would rate the food a 4 for the buffet. The staff, grounds, facilities, and activities were great! I didn’t like that “I feel taken” feeling I had when the Amstar rep Igor write down the pricing on a piece of paper. It would have been better to have a legitimate pricing list. They are also only brokers, and not the tour company themselves. The sofa bed was very uncomfortable. We were very upset to have to tip to get seated at Don Pablo for the last seating, only to have them turn off the AC when we arrived so we were dripping with sweat throughout our meal and it was clear they were pushing us out, not enjoyable. Everything else was great, especially the Brazilian restaurant, service and sides were amazing and the tapioca pudding was the highlight of all the food we had for many in our party of 7.
Stayed 7 nights in Aug 2025

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safety is my number one priority for myself and family.
Stayed 5 nights in Aug 2025

8/10 Good

Aleksandra

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is huge, beautifully maintained, and full of wildlife like iguanas, raccoons, and butterflies — our kids loved spotting them. You can visit the sister hotel Coba by golf cart from the lobby. The kids’ pool area with slides and sprinklers was a big hit, and the water was refreshingly cool. We stayed in Villa 338, perfectly located near the main pool, lobby, and buffets. Rooms were spacious, but the double beds were too narrow for a family of four. Small updates like fixing the curtains, bathroom windows, and cracked sink would make a big difference. Housekeeping was excellent. Dining was our biggest frustration — most à la carte restaurants showed “fully booked” on the app, yet we often saw empty tables. You are only allowed to get four reservations per stay. the Mexican restaurant was outstanding, the Brazilian just okay. Buffet food was good, but the area sometimes felt understaffed. The beach had seaweed during our stay (not the hotel’s fault), but staff worked hard to clean it. We found swimmable spots near the sister hotel and enjoyed kayaking and paddle boarding. Entertainment was fun — we loved bingo and lotería. Note: the Mexican Fiesta and Origen shows cost extra. Beautiful grounds, great kids’ amenities, and friendly staff. With a better restaurant booking system and a few room upgrades, this could be a near-perfect Riviera Maya resort.
Stayed 8 nights in Aug 2025

6/10 Okay

GEETA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and grounds were well maintained and appealing. The pool area was clean and big. The restaurant and buffet had a good selection but can do with more options for vegetarians. The downside of buffet area was that there was cross contamination of meat cutlery with vegetarian cutlery and also the food labels were not informative or clear for a vegetarian. Staff in the kitchen were lacking in knowing if a dish was vegetarian or not. The room we had, had multiple issues such as leaking shower door which would flood the outside and room had smelly air con leaving the room smelling damp. Although notice is displayed regarding reserving sun beds, this was totally ignored and people reserved their beds at the crack of dawn. Organising excursions from the hotels partner company amstar was simple and they had plenty of options and activities to book. The market outside the hotel was a positive as didn’t have to travel far for souvenirs. The daily evening entertainment was good, however guests should not have to pay for entertainment at a “5 star hotel”.
Stayed 10 nights in Jul 2025

10/10 Excellent

Tamara

Stayed 6 nights in Jul 2025

10/10 Excellent

Filipe Miguel Dos

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all-inclusive experience at Bahía Príncipe in Tulum! The food was delicious with lots of variety, and the service, cleanliness, entertainment, and transportation were all top-notch. The room was a bit small for our family of four, but we managed just fine. Overall, we had a great stay and would definitely consider coming back!
Stayed 7 nights in Jul 2025

6/10 Okay

Alexia S Trujillo

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The check in process was super super super slow we arrived to the hotel and we waiting about 45 in a line to be check in, the people at the lobby take a very long time and is very slow. After they show you your room they tell you that there is transportation to get you around the hotel if your room is far, well that’s not true you can’t never find someone to bring you around you have to walk in the super bright sun and heat, that’s was very inconvenient. Also the pool bar closes at 5:45 and it doesn’t matter if the pool is busy they just closed it and the only bar open near a pool is a small one with huge lines, another inconvenience. Overall I don’t think I’ll come back to this hotel! I expected more but i didn’t get it and it was very disappointing.
Stayed 3 nights in Jul 2025

6/10 Okay

Leslie

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff enjoyed our stay here!
Stayed 4 nights in Jul 2025

10/10 Excellent

Dwight, ozone park

Stayed 7 nights in Jul 2025

10/10 Excellent

Victoria, Englewood

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extellent 10/10
Stayed 4 nights in Jul 2025

8/10 Good

Enjoli

Stayed 4 nights in Jul 2025

6/10 Okay

Kelmis

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Dining options during our stay were severely lacking. My family and I were limited to dinner at only two restaurants: the Mexican and Brazilian. The absence of Italian and Japanese options is misleading and a form of false advertising. Most other restaurants were fully booked, and we were unable to secure accommodations elsewhere. The venue was overcrowded and understaffed, which resulted in inadequate attention and hospitality. While cleanliness was commendable and the buffet was acceptable, the entertainment was merely average, and there was no nightclub available for guests. Overall, the experience was disappointing. However, a few staff members, notably Saul and Ana in the dining area, provided excellent service, making our visit somewhat more enjoyable. Additionally, I had a couples massage with Karen and Analy, who provided outstanding service. In terms of improvement, the pool bar had only one staff member managing drink orders, which felt inadequate given the large crowd. While he excelled in his role, having more staff would significantly bolster efficiency. Adding some entertainment while serving drinks could elevate the overall atmosphere, making it an even more enjoyable experience for guests.
Stayed 7 nights in Jul 2025

4/10 Poor

Elizabeth

Traveled with family
Liked: Property conditions & facilities
The food was not up to par, the rooms were filled with ants and the ceiling fell as I was taking a shower in the bathroom . Overall experience was 3 stars not much accommodations for my room issue .
Stayed 4 nights in Jul 2025

10/10 Excellent

Nathalie, Shalimar

Liked: Cleanliness, staff & service, property conditions & facilities
The room was amazing (two bedroom and two bathrooms), the pools were great, the staff was friendly and helpful, and the kids club was amazing! I would definitely return!
Stayed 6 nights in Jul 2025

10/10 Excellent

Nathalie, Shalimar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a relaxing vacation and the stay was wonderful! We especially enjoyed the pools, kids club, and our room with two bathrooms and two bedrooms. The staff was friendly and always helpful. I would definitely come back!
Stayed 6 nights in Jul 2025

6/10 Okay

Joo youn

Traveled with group
Disliked: Amenities, property conditions & facilities
The food quality was pretty low. It was like mall food. Food variety was pretty limited. Any indoor areas were so warm i couldnt even enjoy food much. Facilities are quite limited as well. I wont go back and wont recommend to anyone
Stayed 5 nights in May 2025

2/10 Terrible

Yadira H

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The buildings are dirty and need improvement—poor customer service. 1 of 5 stars
Stayed 7 nights in Jul 2025

8/10 Good

Maira

Traveled with family
Disliked: Cleanliness
The property was great but only one bar tender in a packed pool bar seems under staffed buffet was also under staffed
Stayed 6 nights in Jul 2025

10/10 Excellent

Maream

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Jul 2025

10/10 Excellent

Ram

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel , Greta staff
Stayed 5 nights in Jul 2025

2/10 Terrible

Vasile

Disliked: Staff & service, amenities, property conditions & facilities
This was the worst experience that I ever had, I would not recommend this
Stayed 8 nights in Jul 2025