all was really great the pools the food the grounds
Very clean, great service. No slippers and bath robes in the rooms.
Overall experience was disappointing. The room wasn’t properly clean, there was a moldy smell , we got sick 😷, every time we’re coming back to the room we were coughing and our lungs were congested . The food was ok nothing special. Will not come back
Staff was great. food was so-so. was kept up by wedding receptions right outside my room three of the nights... loud booming music until 11PM . that makes me not recommend this place.. first and last time there....
Full of Nature, eco-friendly, Wild life, excellent customer service, family oriented place. If you want a real beach feeling, this the place
Beach location was great! The property maintenance. Door lock was a constant struggle. I heard other people taking about a similar issue. It could take 10 tries for the lock to actually open. ! of 2 mattresses had a deep dent that reminded me of an "I Love Lucy" episode. Also, It didn't really bother me, but be prepared to walk - a lot! There are shuttles that can get you part of the way.
My first resort experience, expected better selection of booze.
Their is always something to do. Many resorts linked
Very nice, clean, great food, nice staff. Very clean beaches
Not the same as other Grand Bahia Hotels we have been in. They transferred us during our stay to a smaller room next to big air conditioning unit. Then transferred us again to another room with no working phone and bathroom towels set up for only 2 people. We had asked to repair the phone which was never done and had to go to lobby few times to ask for towels for our third person and extra bed. Taxi from this hotel to airport .... $104.00 USD which is insane !!!!!! Staff doesn't always care. We are not planning on going there again. Not a very good experience, but we went to other Grand Bahia hotels in Dominican Republic and Jamaica which were much much better. Never again for this location !
Friendly staff, lots of activities for the entire family. Great shows every night.
hotel and grounds were very nice. room was nice except the AC unit was struggling to keep the room comfortable..... food was pretty darn good for all inclusive fare......the reservation system for the ala cart restaurants was annoying and outdated....you are supposed to use an ap but if you dont PAY for the "premium WIFI" the ap only works in the hotel lobby....except it doesn't work...save yourself the headache and just do it in guest services........second to last night the power to the resort (possibly just our side) went out for a few hours causing the air conditioning to stop working......they got it working a few hours later but we were up until 3-4am trying not to suffocate in the room. The swimming beaches were man made (they put giant sand bags where the waves break and then roped off the swimming areas). This was kind of annoying to me because i am a big kid and like to play around in the waves / body surf. sea weed was an unending problem but the hotel is def doing everything they can to deal with it.......they were working non stop to rake it up and get it out of the swimming areas......it didnt really ruin anything for me. One thing that irked me was that the a la cart restaurants were sweltering inside.....granted i was a little sunburned.....it was def hot in the 2 restaurants we went to.....sweating thru your shirt at dinner is pretty not fun. All in all the price could not be beat......i enjoyed it and i would go back...just get to the pool / beach early
best place and friendly people good food clean place good activities
Not sure if it is a management issue, but for an all inclusive the food was a bit too repetitive (last night's fish is todays lunch), and ALL mixed cocktails had a "sweetener" added to them. Seriously we watched the waiters to figure it out. You will see them pour the same "something" in a mojito, margarita, sea breeze, daquiri, pina colada, etc. And you can taste the extra sweet in your drink. The only time we got a drink that tasted "normal" and they did not add what we called the "drink extender" was a gin and tonic or vodka and tonic. Our first room (superior room) had plumbing issues so they moved us to another room. Our new room's shower glass wall did not structurally stop water so the floor would get soaked every time you used the shower. Getting reservations at some of the restaurants was ridiculous. We would of needed to make the reservations BEFORE we even arrived to get into the best ones at decent times. And EVERYONE saves a lounge chair by breakfast time so good luck with that too. Pricing is very competitive here but not worth it if you are just a couple. Families yes, couples no. Pay a bit more and find a different hotel.
Great hotel, very big, friendly staff. Lots of restaurants to choose from, 8 pools.
Too big too noisy beach is awful and too dangerous to swim Never again
My best friend and I went for spring break and had an incredible time! There is good mix of activities and the people and staff are very friendly.
I like that there are trolley rides back and forth between the different resorts as well as the different sites within the properties. What I didn't like was that if you like to relax and sleep in a bit on your vacation, there isn't an option for breakfast after 10:30. The only food available from 10:30-12:30 is hamburgers, hot dogs and french fries at the snack tent. I was under impressed with the a la carte meals. The drinks (cocktails) have gone downhill since we stayed there 3 years ago. DIdn't like that our cups and glasses were just wiped down with tap water and a towel. I never did see any of the housekeeping carts have trays of clean glasses and cups to replace those of rooms now being occupied by different guests!!! I didn't like that i fell in the pool bathroom even though I had on rubber soled shoes. Very slippery and quite a black eye! Was asked for my email so I could be reached by the manager, but that was over a week ago.
Riviera Maya Golf Club is a short stroll from Bahia Principe Grand Tulum - Newly Renovated, and other popular attractions like Akumal Beach are within a few miles (5 km). This 978-room, 3.5-star property welcomes business and leisure travelers with 3 outdoor pools, a private beach, and a golf course.
Free buffet breakfast is served each morning from 7:00 AM to 10:30 AM. There are multiple options for onsite dining with 5 restaurants, including Yucatan, which specializes in international cuisine. Savor a meal from the comfort of your room with room service.
The 978 accommodations feature balconies and afford space to spread out with a separate bedroom. Guests can expect to find free WiFi and LCD TVs with satellite channels. Along with relaxing touches like rainfall showers and jetted tubs, bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, free bottled water, and ceiling fans.
Bahia Principe Grand Tulum - Newly Renovated features a private beach, a golf course, and a marina. Airport transportation is made easy with an airport shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive property include a full-service spa, 3 outdoor pools, and a nightclub.
all was really great the pools the food the grounds
Very clean, great service. No slippers and bath robes in the rooms.
Dear Guest, We would like to express our gratitude for choosing our hotel for your vacations. We thank you for your evaluation and we hope that you spent a wonderful holiday in the resort. If you choose us again as your holiday destination it will be pleasure to serve you again in the best possible way. Kind Regards, Tania Velázquez
Overall experience was disappointing. The room wasn’t properly clean, there was a moldy smell , we got sick 😷, every time we’re coming back to the room we were coughing and our lungs were congested . The food was ok nothing special. Will not come back
Dear Guest, Thank you for choosing Bahia Principe Grand Tulum and for taking the time to share your recent stay with us. We are very concerned about the discomfort you felt; we thank you for letting us know your observations and we sincerely regret for have not met your expectations, We appreciate the time that you disposed to share your valuable feedback with us. We have sent this information to every Department Involved so necessary measures can be taken to guarantee our guest's satisfaction. Kindest regards from the Sunny Mexican Caribbean! Tania Velázquez
Dear Guest, First of all we would like to thank you for choosing Grand Bahia Principe Tulum! We are glad to know that you enjoyed your time in our hotel and we thank you very much for your score. We will be more than happy to welcome you again! Our best regards! Tania Velázquez
Staff was great. food was so-so. was kept up by wedding receptions right outside my room three of the nights... loud booming music until 11PM . that makes me not recommend this place.. first and last time there....
Full of Nature, eco-friendly, Wild life, excellent customer service, family oriented place. If you want a real beach feeling, this the place
Beach location was great! The property maintenance. Door lock was a constant struggle. I heard other people taking about a similar issue. It could take 10 tries for the lock to actually open. ! of 2 mattresses had a deep dent that reminded me of an "I Love Lucy" episode. Also, It didn't really bother me, but be prepared to walk - a lot! There are shuttles that can get you part of the way.
My first resort experience, expected better selection of booze.
Their is always something to do. Many resorts linked
Dear Guest, We would like to express our gratitude for choosing our hotel for your vacations. We thank you for your evaluation and we hope that you spent a wonderful holiday in the resort. If you choose us again as your holiday destination it will be pleasure to serve you again in the best possible way. Kind Regards, Tania Velázquez