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Bahia Principe Explore Tulum - All Inclusive

Property class: 4
VIP Access

Choose dates to view prices

Photo gallery for Bahia Principe Explore Tulum - All Inclusive

4 outdoor pools, pool umbrellas, sun loungers
Property video
Lobby sitting area
Aerial view
7 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

8.2 out of 10
Very good

Popular amenities

  • On private beach
  • Hot tub
  • Breakfast included
  • All inclusive

Explore the area

View in a map
Crta Chetumal - Cancun Km 250, Akumal, QROO, 77760
  • Place, Dolphinaris Tulum
    ‪8 min walk‬
  • Place, Riviera Maya Golf Club
    ‪9 min walk‬
  • Place, Aktun Chen
    ‪9 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪84 min drive‬
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Room options

View all photos for Junior Suite

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite

7.6 out of 10
Good
(41 reviews)
  • 407 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite

7.8 out of 10
Good
(11 reviews)
  • 407 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite

  • 407 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite

  • 407 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior 2+2)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior 2+2)

7.6 out of 10
Good
(24 reviews)
  • 407 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior 2+2)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior 2+2)

8.6 out of 10
Excellent
(8 reviews)
  • 407 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior 2+2)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior 2+2)

  • 407 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior 2+2)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior 2+2)

  • 407 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

8.0 out of 10
Very good
(3 reviews)
  • Partial ocean view
  • 407 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

  • Partial ocean view
  • 407 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

  • Partial ocean view
  • 407 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

  • Partial ocean view
  • 407 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for 2 Bedroom Suite

1 bedroom, in-room safe, desk, laptop workspace

2 Bedroom Suite

8.8 out of 10
Excellent
(21 reviews)
  • 814 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for 2 Bedroom Suite

1 bedroom, in-room safe, desk, laptop workspace

2 Bedroom Suite

8.8 out of 10
Excellent
(6 reviews)
  • 814 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for 2 Bedroom Suite

1 bedroom, in-room safe, desk, laptop workspace

2 Bedroom Suite

  • 814 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for 2 Bedroom Suite

1 bedroom, in-room safe, desk, laptop workspace

2 Bedroom Suite

  • 814 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior)

8.4 out of 10
Very good
(32 reviews)
  • 388 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior)

10.0 out of 10
Exceptional
(1 review)
  • 407 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior)

  • 407 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior)

  • 407 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

8.6 out of 10
Excellent
(9 reviews)
  • Partial ocean view
  • 407 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

  • Partial ocean view
  • 407 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

  • Partial ocean view
  • 407 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

  • Partial ocean view
  • 407 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Room

1 bedroom, in-room safe, desk, laptop workspace

Junior Room

  • 407 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room (Superior 2+2)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior 2+2)

  • 407 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

  • Partial ocean view
  • 407 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for 2 Bedroom Suite

1 bedroom, in-room safe, desk, laptop workspace

2 Bedroom Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 814 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room (Superior)

8.0 out of 10
Very good
(2 reviews)
  • 407 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Oceanfront (Superior)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, Oceanfront (Superior)

  • Partial ocean view
  • 407 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

About the neighborhood

Akumal

Riviera Maya Golf Club is a short stroll from Bahia Principe Explore Tulum - All Inclusive, and other popular attractions like Akumal Beach are within a few miles (5 km). This 978-room, 4-star property welcomes business and leisure travelers with 4 outdoor pools, a private beach, and a golf course.

What's nearby

  • Dolphinaris Tulum - 8 min walk - 0.5 miles
  • Riviera Maya Golf Club - 9 min walk - 0.5 miles
  • Aktun Chen - 9 min walk - 0.5 miles
  • Akumal Beach - 6 min drive - 4.2 miles
  • Xel-Há Park - 8 min drive - 6.0 miles

Getting around

  • Tulum Intl. Airport (TQO) - 64 min drive

Restaurants

  • ‪Bahia Principe Grand Coba - ‬17 min walk
  • ‪Restaurante Yucatan - ‬1 min walk
  • ‪Thali Restaurant - ‬2 min walk
  • ‪Restaurant Kukulkan - ‬17 min walk
  • ‪The Truck - ‬5 min walk

About this property

Bahia Principe Explore Tulum - All Inclusive

Bahia Principe Explore Tulum - All Inclusive features a private beach, a golf course, and a full-service spa. There's free parking and an airport shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and tours or tickets. Other amenities at this all-inclusive property include 4 outdoor pools, a nightclub, and a children's pool.
Guests can expect free WiFi and LCD TVs with satellite channels. Along with relaxing touches like rainfall showers and jetted tubs, bathrooms offer hair dryers and free toiletries. Other standard amenities include balconies, coffee makers, and ceiling fans.
Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including a private beach, 5 outdoor tennis courts, and complimentary bicycles. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Bahia Principe has 4 treatment rooms and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Aerial view
Bahia Principe Explore Coba - All Inclusive
Akumal
  • Pool
  • Hot tub
  • Breakfast included
  • All inclusive
8.2 out of 10, Very Good, 1,420 reviews
Bahia Principe Explore Coba - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge)
  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 5 bars/lounges
  • 7 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Don Pablo
  • La Gran Tortuga
  • Tequila
  • Thali
  • Yucatan

Things to do

  • 27-hole golf course
  • 4 outdoor pools
  • 5 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Bicycle tours
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubs/equipment
  • Gym
  • Hot tub
  • Kayaking
  • Library
  • Mini golf
  • Nightclub
  • Paddleboard
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Sauna
  • Shopping
  • Snorkeling
  • Splash pad
  • Waterslide
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room crib
  • Laundry facilities
  • Mini golf
  • Playground
  • Pool gate
  • Snack bar/deli
  • Splash pad
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: USD 3.13 per accommodation, per night. This tax does not apply to children under 12 years of age.

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

All Inclusive Bahia
All Inclusive Tulum
Bahia All Inclusive
Grand Bahia Principe Tulum All Inclusive All-inclusive property
Grand Bahia Principe Tulum All Inclusive Akumal
Principe Bahia
Principe Tulum
Tulum Bahia
Tulum Principe
Tulum Principe Bahia
Grand Bahia Principe Tulum Akumal
Bahia Principe Tulum Inclusiv
Grand Bahia Principe All Inclusive
Grand Bahia Principe

Frequently asked questions

Are there all-inclusive rates at Bahia Principe Explore Tulum - All Inclusive?

Bahia Principe Explore Tulum - All Inclusive is an all-inclusive resort and rates come with buffet and à la carte meals. Activities include snorkeling, windsurfing, and kayaking.

Is a free cancellation option available at Bahia Principe Explore Tulum - All Inclusive?

Bahia Principe Explore Tulum - All Inclusive provides free cancellation on certain room rates. For specific requirements, look at the cancellation policy on Orbitz.

What's there to do within easy reach of Bahia Principe Explore Tulum - All Inclusive?

This property is located in Akumal, a short 15-minute walk from Riviera Maya Golf Club and also 15 minutes on foot from Aktun Chen. You'll also find Xel-Há Park and Akumal Beach within a short drive.

Is there parking available at Bahia Principe Explore Tulum - All Inclusive?

Yes, uncovered self parking is offered for free at the property. An electric car charging station and bicycle parking are also available.

Is there a spa at Bahia Principe Explore Tulum - All Inclusive?

Spa Bahia Principe is the property's spa and services include beach massages, body wraps, mani/pedis, and facials.

Does Bahia Principe Explore Tulum - All Inclusive include a casino on the premises?

No, Bahia Principe Explore Tulum - All Inclusive doesn't have a casino.

Is there an indoor pool at Bahia Principe Explore Tulum - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 4 outdoor pools and a hot tub.

Is Bahia Principe Explore Tulum - All Inclusive a good place to stay for couples?

This waterfront property offers plenty of amenities for couples including a private beach, a beach bar, and 7 restaurants.

Are there hot tubs at Bahia Principe Explore Tulum - All Inclusive?

No, but all guestrooms at this property have jetted bathtubs.

Does Bahia Principe Explore Tulum - All Inclusive have a restaurant with a breakfast menu?

Yes, Bahia Principe Explore Tulum - All Inclusive has 7 restaurants, and serves free buffet breakfast each morning.

Does Bahia Principe Explore Tulum - All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Bahia Principe Explore Tulum - All Inclusive.

Are there connecting rooms at Bahia Principe Explore Tulum - All Inclusive?

Yes, you can book connecting rooms at this property for your group or family vacation.

Where is the closest airport to Bahia Principe Explore Tulum - All Inclusive?

The closest major airport to Bahia Principe Explore Tulum - All Inclusive is Tulum Intl. Airport (TQO), which is about 25.5 mi away. Another top airport is Cozumel Intl. Airport (CZM), which is around 27.7 mi away.

Are there rooms with balconies at Bahia Principe Explore Tulum - All Inclusive?

Yes, every guestroom at Bahia Principe Explore Tulum - All Inclusive comes with a balcony and some offer sea and garden views.

Does Bahia Principe Explore Tulum - All Inclusive host weddings?

There are wedding services available at Bahia Principe Explore Tulum - All Inclusive if that's in your vacation plans.

Bahia Principe Explore Tulum - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 675 out of 1339 reviews
Rating 8 - Good. 333 out of 1339 reviews
Rating 6 - Okay. 162 out of 1339 reviews
Rating 4 - Poor. 87 out of 1339 reviews
Rating 2 - Terrible. 82 out of 1339 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Brian

Stayed 6 nights in Jan 2026

10/10 Excellent

William

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room was great , staff was very helpful and happy , food , drinks , amenities all awesome . 17 of my family went there aged 3 - 71 and everyone was very happy
Stayed 6 nights in Jan 2026

10/10 Excellent

karen

Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing
Stayed 4 nights in Jan 2026

10/10 Excellent

Laurent

Traveled with family
Liked: Cleanliness, property conditions & facilities
Friendly people great service clean rooms
Stayed 6 nights in Jan 2026

10/10 Excellent

fode

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall was good, place is clean and good food!
Stayed 7 nights in Jan 2026

10/10 Excellent

Antonio

Stayed 6 nights in Jan 2026

10/10 Excellent

Antonio

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean rooms staff was excellent the food was great
Stayed 6 nights in Jan 2026

10/10 Excellent

Euel

Stayed 3 nights in Feb 2023

10/10 Excellent

Sideeka

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff were great! Clean facility. Lots to do.
Stayed 5 nights in Jan 2026

4/10 Poor

Tannia, Raleigh

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Hotel is really pretty with with a lot of natural wildlife but it was overall very disappointing. Drinks were all so watered down they could have just been mocktails. Food was mediocre. It’s hard to get reservations at the à la carte restaurants but when you get there, they are half empty. They are obviously blocking reservations and pushing you to the buffet to save money. We checked in on New Year’s Day, and there was only one place open for food with a two hour wait. Not exactly the all inclusive experience I was expecting. The beds were unbelievably hard. There are so many better hotels in Mexico.
Stayed 5 nights in Jan 2026

6/10 Okay

Yuki

Stayed 4 nights in Dec 2025

10/10 Excellent

Claudia

Stayed 5 nights in Jan 2026

10/10 Excellent

Caleb, New Albany

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, walking paths to everywhere, transportation to others parts of resorts, vast food options, and VERY VERY friendly staff :)
Stayed 4 nights in Jan 2026

10/10 Excellent

Ana Maria

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everyone was amazing at the hotel, very kind, and respectful. the gym staff was great the classes were very nice, Victor the instructor was really good.
Stayed 11 nights in Dec 2025

8/10 Good

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2025

10/10 Excellent

Leo

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
great place! 5 stars
Stayed 6 nights in Dec 2025

8/10 Good

Amber

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was nice overall but could use some upgrades to the rooms. The shower was small, the room was pretty warm, and the food was just okay. I’ve had better food at other resorts. Overall, I really enjoyed my stay here but I’m not sure that I would return.
Stayed 4 nights in Dec 2025

8/10 Good

Todd

Traveled with partner
Liked: Amenities, property conditions & facilities
Very great value for this all inclusive. Negatives: wifi is really bad, water in rooms does not get very hot, hard to get reservations for restaurants Positives: Food for all inclusive is excellent at buffet and restaurants, awesome beach and pools, good bar selection, friendly staff
Stayed 4 nights in Jan 2026

10/10 Excellent

Jeremy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was excellent. Resort was beautiful.
Stayed 4 nights in Dec 2025

8/10 Good

Amanda

Stayed 7 nights in Dec 2025

8/10 Good

Carolina

Liked: Cleanliness, amenities
The hotel rooms are outdated and the buffet is ok, but the guest service and entertainment is amazing! Cons: although the hotel is all inclusive, you’re not allowed to book dinner reservations every night. We stayed for 5 nights and were limited to two reservations for à la carte restaurant. You must book on the app 10 days in advance or your choices will be limited. The remaining days we had to do the buffet and having buffet breakfast lunch and dinner can get pretty tiring. The buffet is also just ok. We book for dinner Tequila restaurant and were super disappointed upon getting to the restaurant to realize it was buffet! If we only get 2 reservations last thing we wanted to do was end up at another buffet! The rooms are definitely run down. They also didn’t have queen beds so our kids had to stay in the pull out sofa which for comfort is just ok. Pros: entertainment was amazing! They really know how to keep the people engaged and having a good time. They do games at the pool and have a show every night! Everyone that works there is super friendly and will go above and beyond to make sure you have an amazing stay. Our flight was delayed and they let us keep a room until 6:00 PM for an additional $30.
Stayed 5 nights in Dec 2025

6/10 Okay

Carlos

Liked: Cleanliness
The hotel
Stayed 7 nights in Dec 2025

4/10 Poor

Ly

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Food was terrible. You couldn’t make any restaurant reservations. All we ate was at the buffet. That was very crowded.
Stayed 6 nights in Dec 2025

8/10 Good

Kristy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time until the last day when I had a hamburger from the Truck restaurant there. Food poisoning kept me up all night in serious discomfort. They need to up their food quality. We had great tours of cenotes in the area and of the tulum ruins. Amstar is the way to go. The rooms were very well kept and serviced daily. The beach is nice with a bouyed area to keep currents from sending you out. Multiple pools with lots of access and plenty to do. My experience was great besides the food.
Stayed 5 nights in Dec 2025

8/10 Good

Manish

Stayed 7 nights in Dec 2025

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