Hotel El Presidente Acapulco
3.5 out of 5.0
2.2
out of 5
Average Guest Review
See all 10 reviews
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Recent guest reviews
Nice stay and staff attention, staff checked us as soon as we arrived, it made us happy staying with all attentions to us.
WORST HOTEL EVER!!!!!! When we arrived into our first room we didnt have toilet paper so i asked for it and after 2 phone calls and 2 hours later they brought us paper but that wasnt the only issue we turned our AC on and it didnt work that took 3 hours to get it situated and they ciuldnt fix it so they had to cjange my room after they changed my room this room also didnt have toulet paper and the phone didnt work either i guess they put me there so i wouldnt bug them anymore anyway dont stay here the Grand Plaza hotel on the other habd is the best hotel in all of Acapulco
I would not recommend this hotel to a friend first night saw cockroaches in the bathroom!! AC makes so much noise unable to sleep then they didn't not provide any washcloth. Staff was nice and friendly but overall I would not stay at this hotel no more!
Nice, except the bathroom is very old, doesn't have any maintenance, was very nice but now no more investment,,,,, but was very cheap for me,,
Location is great, unfortunately it has not been taken care of and the hotel s loosing it.
good value for rate. excellent location next to top priced hotels. excellent security catering to families on beach vacations. Not a party hotel for singles. Hotel was not busy and could have provided an upgrade. Pool has beautiful view. Last stayed here in 1982 and operated by Fiesta Americana hotels.
The refrigerator was not working. The bed without covers. The shower very old. No bedds on the beach. The beds at the swimming pool in terrible conditions.
It is a beautiful location. But it is surrounded by hotels with working elevators, working internet in the rooms (you know because you can pick up the other hotel's internet--but you don't have the code) and recently painted. The hotel needs a lot of work. The worse part is that you could stay in a great hotel for the same price near by. We decided to leave even though we had paid for two days on Orbitz. Tip--if you don't know a hotel, just pay for one day until you see the actual place.
The hotel is greatly located within walking distance of many great and diverse dinning, entertainment and shopping options. Ocean view rooms have the best bay view of Acapulco. Service was very friendly, especially from reservations manager [...]. I fully recommend it!
We went as a business and a leisure trip. We arrived to an old hotel (I guess this is the equivalent of Traditional Hotel) without any remodeling. They sent us to a room that was already occupied. We said we would return @ 13:00 to see if the had the right room by then because we had thing to do. One room had a really big trouble to open the door, even the staff would take around 5 minutes to open it. They charge for local calls $1.50 USD. The rooms are REALLY small and the one they gave us was with the view to the hotel next to it (Fiesta Inn). For a tourist that doesn't know Acapulco "Costera" means the main street of Acapulco, where most of the hotels are on. When cheking out, I was still reviewing my tab when they call another customer to wait on.
Guest reviews for Hotel El Presidente Acapulco
Everyone
Nice stay and staff attention, staff checked us as soon as we arrived, it made us happy staying with all attentions to us.
Everyone
WORST HOTEL EVER!!!!!! When we arrived into our first room we didnt have toilet paper so i asked for it and after 2 phone calls and 2 hours later they brought us paper but that wasnt the only issue we turned our AC on and it didnt work that took 3 hours to get it situated and they ciuldnt fix it so they had to cjange my room after they changed my room this room also didnt have toulet paper and the phone didnt work either i guess they put me there so i wouldnt bug them anymore anyway dont stay here the Grand Plaza hotel on the other habd is the best hotel in all of Acapulco
terrible would not recommend
Everyone
I would not recommend this hotel to a friend first night saw cockroaches in the bathroom!! AC makes so much noise unable to sleep then they didn't not provide any washcloth. Staff was nice and friendly but overall I would not stay at this hotel no more!
enough to enjoy the view, beach, clean room
Everyone
Nice, except the bathroom is very old, doesn't have any maintenance, was very nice but now no more investment,,,,, but was very cheap for me,,
it used to be one of the best hotels.
Families
Location is great, unfortunately it has not been taken care of and the hotel s loosing it.
great location for family or older single travelers
Singles
good value for rate. excellent location next to top priced hotels. excellent security catering to families on beach vacations. Not a party hotel for singles. Hotel was not busy and could have provided an upgrade. Pool has beautiful view. Last stayed here in 1982 and operated by Fiesta Americana hotels.
old, deteriorated, sad hotel.
Singles
The refrigerator was not working. The bed without covers. The shower very old. No bedds on the beach. The beds at the swimming pool in terrible conditions.
choose another hotel
Families
It is a beautiful location. But it is surrounded by hotels with working elevators, working internet in the rooms (you know because you can pick up the other hotel's internet--but you don't have the code) and recently painted. The hotel needs a lot of work. The worse part is that you could stay in a great hotel for the same price near by. We decided to leave even though we had paid for two days on Orbitz. Tip--if you don't know a hotel, just pay for one day until you see the actual place.
fantastic view and great location
Couples
The hotel is greatly located within walking distance of many great and diverse dinning, entertainment and shopping options. Ocean view rooms have the best bay view of Acapulco. Service was very friendly, especially from reservations manager [...]. I fully recommend it!
traditional hotel i.e. old hotel
Couples
We went as a business and a leisure trip. We arrived to an old hotel (I guess this is the equivalent of Traditional Hotel) without any remodeling. They sent us to a room that was already occupied. We said we would return @ 13:00 to see if the had the right room by then because we had thing to do. One room had a really big trouble to open the door, even the staff would take around 5 minutes to open it. They charge for local calls $1.50 USD. The rooms are REALLY small and the one they gave us was with the view to the hotel next to it (Fiesta Inn). For a tourist that doesn't know Acapulco "Costera" means the main street of Acapulco, where most of the hotels are on. When cheking out, I was still reviewing my tab when they call another customer to wait on.
