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Hotel El Presidente Acapulco

3.5 out of 5.0

Recent guest reviews

The staff is minimum polite. The buffet is overpriced, crowded, and noisy. The beach access is closed at 6pm and the pool at 7pm. Don't expect to be able to pay for the room only even if your guests fit the number the room can hold, they charge per person. The pool does not accept cash or charge to the room. The room is filthy and old, COCKROACHES are everywhere. The ac units are loud and leaky. Make sure to bring shampoo, soap, etc. as you will get a very limited or zero amount. Bring flipflops to wear in the shower. The beach is NOT private, the public access is a 30 second walk from the hotel and never closes (between a club and an oxxo). It is stuffed with vendors and timeshare scam salespeople. You DO NOT have to pay for the umbrella/chairs/tables they will try to get you to rent when you exit the hotel access, they are not associated with the hotel and cannot make you move for their stuff, the beach is not private to anyone. The waves are fairly rough though small, the pool is nearly always lukewarm. the sand is very coarse and painful to bare feet. the view from the bay and ocean sides are nice, the view of the avenue is awful. The walls are VERY thin and you can hear your neighbors plus anything going on outside; if you get the bay view be ready to listen to the music coming from the clubs around the hotel. The only wifi, free or paid, is in the buffet area downstairs, there is zero wifi in the rooms.

i spent there christmas with my family everything was wonderful the staff is very friendly. i love staying at this hotel every time i visit acapulco, it is a classic. it has the best view of the bay and the rooms are very spacious. my family loves it.

The room was on the 12th floor BUT THE ELEVATOR ONLY GOES TO THE 11TH, so you have to take a short flight of stairs. This wouldn't be an issue if it hadn't been a family vacation. We have a 1-yr old boy, so carrying the stroller through the very narrow stairs was quite a hassle. Now, the room being in the 12th floor, it had an amazing view. And that's all the nice things regarding the room: mini-fridge= broken, the air conditioner couldn't lower the temperature, BECAUSE THE SUN HITS THE ROOM ALL DAY LONG. Also, even when the room got a little cooler (a small, minimal difference), the bathroom would not ever, NEVER got cooler. It was a furnace. The beds were not look clean enough, the floor was dirty (baby boy's hands and knees were proof of that), the bathroom's closet was so old and in such a bad shape, you feared it would came down just from looking at it. It is a shame that one of the finest hotels in all of Acapulco it's in such a bad shape today. I used to be a regular. Not anymore.

When we arrived, they wouldn't give us each a room card. There was 4 of us, they gave one card. We asked for more, they gave one more. The second elevator wasn't working. The one that did work, barely worked and was like a sweat box. Room was supposed to sleep 6 yet there wasn't bedding for 6. We received the blanket 2 days later. The beds were hard as rocks. The shower had lukewarm water. The chaise lounges around the pool don't have cushions. The bar at the pool, didn't have half the food menu. The breakfast smorgasbord didn't have the dairy items sitting on ice. The only positive, it was clean. Our cleaning lady was very sweet.

Used to be one the bets hotels in town! Not anymore. Some of the things I experienced were: No towels in the pool area Only one elevator working Need to go to the reception to get a TV remote One roll of toilet paper for 6 people AC not working - was switched to another room No WiFi Hallway floors dirty Mini-blinds broken Water accumulated in the shower floor I was called daily trying to sell me a condo in the hotel Bright spot: the view

i have stayed there many times. Love the friendliness odf the hotel staff and the wonderful breakfast area that overlooks the bay and the hotels position on the beach is one of the best my suite is wonderful with a full view of the bay on both corners. It is an old tradition hotel,but it is and has been in the process of renovation and upgrades for the past couple of yearsT i must say they have done so much and keep the charm Oor suite has 2 t.v and 2 bathrooms a refrigerator,brand new air-conditioning system and has been redecorated they have come a long way . on the down, the elevators have their problems, but the views and the beach private terrace and pool make up for , and i understand that new elevators are in the plan. Not to forget, the security of the property is excellent and well guarded something very important and not noticed by many, i feel very safe Keep up the good work.

We booked a one week stay at the Bayview Suites at El Presidente through Vida Lifestyles for the last week of January. Our confirmation came from RCI. (Hmm) We arrived and were ushered into a presentation room for the RCI salesperson to chat us up. Fortunately, the sales people on staff don't speak fluent English, so we were taken back to the front desk and assigned a room. The suite is impressive in size and view. Three walls of the suite were glass and looked out to the bay and over to the Holiday Inn. You access the balcony from a door in the master bedroom. Upon entering our room (410), we immediately noticed a strong sewer gas odor. We attempted to open the patio door in the living room, but it is somehow fixed shut. Fresh air flow is an issue in this room. The suite supposedly sleeps 6, but it has two DOUBLES in the bedroom and two futons in the living room. The bathroom has double sinks that are in a gallery between the living room and bedroom. Using the sinks, you look directly out to the bay. There are NO blinds or curtains on this window. The folks at the Holiday Inn next door could look directly in! When we were ready to crawl into bed, I pulled back the sheet to find an old thread bare stained sheet. We switched to the other bed which wasn't as bad. The mattress was so hard that when I kneeled on the bed, the mattress did not compress. The first morning, I wandered over to the living room, and noticed a cockroach on the floor in the midst of dying. During the day, hubby kicked two others out of the room. I realize that in the tropics you are going to have bugs. Be prepared to accept these 3 to 4 inch long friends, as they do want to visit you. Did I mention, the beautiful view? And the nice long walks you can take on the beach? Or that you can swim in the ocean right there? The elevators were slow enough that I convinced hubby to take the stairs once. Hubby asked me to not suggest the stairs again. But, then one of the two elevators was out of order for the last 3 days. And, the working elevator decided to ignore floor calls. Happy Hour at the pool was from 11 am until 1 pm. It was buy 2, get one free. I spent a lot of time in a chair, watching the ocean, drinking adult beverages. Did I mention the beautiful view? You will need to purchase bottled water, as when we first turned on the water, it did come out of the faucet brown. Once it ran for a while it would clear but still smelled foul. Ah, the shower! When you take a shower, the water runs down the drain and comes up the floor drain in front of the tub. Oh, a bit of humor here - the tiles in the bathroom? Snowflake patterns! The scenery was amazing. Really. Amazing. I personally won't choose to stay at the hotel/resort again. The building needs maintenance, I hate cockroaches, and I like privacy while I brush my teeth with bottled water. The hubby may wish to choose to stay at this hotel again, as the folks over at the Holiday Inn did not all close their curtains in their rooms before getting frisky. Somehow, I suspect he will honor my desire to stay elsewhere.

The service was great, food was good, and the room newly renewed. The best of its kind considering the price. Right in the center of Acapulco, where you can walk anywhere . Overall we had a relaxing and great stay right next to the beach with some coctails.

I had a suite here for a week... built in 1952... The owners make absolutely no investment to maintain this property. As the staff says this is a cash cow for the owners and nothing more.. The towels and the bed sheets had holes. You would think that if any room would get the best it would be the suites... no... you know it is bad when house keeping says that they have to spend their own money sometimes because the hotel dies not have enough shampoo! I could not sleep in the bed it was so hard. I had to take a coushen from the futon and put it in the bed to sleep. The good... amazing views.. the suite is large although sparsely appointed. Such a shame.. this could really be a great hotel. Spend your money at a hotel that cares about your quality stay. You have options.

Well, this is my experience in this terrible hotel. I booked through a website for booking in this hotel and this site offered a good deal for a stay of three nights during the third weekend of December 2015. At least in Acapulco, El Presidente Hotel has a good reputation, when that booking site offered a good price for our stay we decided to book. But once we got into the room, we just saw what a bad decision we had made. From the beginning, leaving the car with the valet parking was such a problem, there was a mess of many cars parked there with no order, there are only two valet parking guys for getting the cars and taking them to a parking lot somewhere far from the hotel. The hotel doesn't own a parking lot! Obviosuly if you wanna get your car you have to call them abit before so they can get it ready for you. The front desk girl has such a terrible service attitude, no smile, no eye contact, definetely not friendly. The manager, well at least he has a better service attitude. The facilities: damn! they are so old with a poor maintenance. They are neither clean nor well mantained. About the rooms, well they gave us the room 411. Which is very old, has a huge window that can not be opened, ruined curtain, oooold tv (not flat screen), ooooold tables, tiny hand washer, dirty tiles in the bathroom, a pair of very small shampoo bottles and a extremely small cheap hand soap, and a terrible view to the windows of the building next door. When it was the time for taking a bath! Surprise!!! there was not hot water!!! We called to the front desk and until the third time we called them (1 hour later), they sent a "maintenance" guy, whom after 5 minutes confirmed that there was not hot water but also the water was not flowing anymore. He told us that he had to make a hole in the wall to repair it and that he would talk to the front desk to let us make a decision. After 30 minutes we called to the front desk again, and the maintenance guy hadn't told them anything. We had to go downstairs and explain the situation. They told us that the hotel only has hot water from 7 to 9am and from 7 to 9pm!!!!!!!!! Can you believe it? a 5 stars hotel has hot water only in specific hours! damn, neither in the worst hotel I've ever been, had happened something like this. Finally the made us decide if staying in that room or moving to another one and "see" if there was hot water! damn! they gave us room 415 which had hot water but as terrible, ugly and dirty as room 411. Fortunately we got a fair fare for our stay (considering the kind of hotel it's), but if you get directly to the front desk with no reservation, it costs the double ($3000 pesos) to be specific per night. It is supposed to be a 5 stars hotel but you can be sure it's a 2 stars hotel, so poor. Obviously I will never go back to this awful hotel and obvioulsy I don't recommend to stay there. Such a bad experience from head to toe. The only good point it has is the location if you wanna be in the traditional Acapulco and close to the hottest attractions.

Av. Costera Miguel Aleman 8-9 Acapulco GRO

Hotel highlights

  • Onsite dining
  • Outdoor pool
  • 24-hour front desk

Hotel El Presidente Acapulco places you within a leisurely stroll of Acapulco Golf Club and Diana the Huntress. This 160-room, 3.5-star hotel has 2 restaurants and a bar/lounge, along with an outdoor pool. On the beach, the hotel is also close to Acapulco Convention Center and Diana Galleries Mall.


Enjoy dining at the hotel's 2 onsite restaurants: El Gaucho specializes in Argentinean cuisine, and serves lunch; dinner, or Bugambilias offers relaxing ocean views. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge. Start each morning with buffet breakfast, available for a fee from 7:30 AM to noon.


The 160 individually decorated accommodations afford space to spread out with separate bedrooms and sitting areas. Guests can expect to find TVs with digital channels. Rooms also include phones.

Property features

Hotel El Presidente Acapulco features an outdoor pool, a children's pool, and 3 meeting rooms. Valet parking is available for MXN 110.00 per day. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and securing valuables. Other amenities at this beach hotel include a gift shop and a porter/bellhop.

Room options

Standard Room, 1 King Bed, Bay View

King 1 | Sleeps 2

Standard Double Room Bay View

Full 2 | Sleeps 4

Superior Double Room, Bay View

Full 2 | Sleeps 4

Suite, Bay View

King 1 | Full 2 | Sleeps 6

Reviews from Trip Advisor

Trip Advisor aggregated rating

17% of guests recommend this hotel

Total of 258 reviews