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Hotel Delfines Acapulco by NG Hoteles

Property class: 2

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Photo gallery for Hotel Delfines Acapulco by NG Hoteles

A pool area with a circular water feature, palm trees, and a yellow railing.
A bar area with a bartender, bottles of Corona Extra, and various drinks on the counter.
A restaurant with checkered flooring, wicker furniture, and hanging plants.
A hotel room with two beds, a bathroom with a mirror, and a chair.
A hotel lobby with a check-in counter, a clock displaying multiple time zones, and a wall decorated with fish and shells.

Reviews

5.4 out of 10

Popular amenities

  • Pool
  • Pet friendly
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Parking available

Explore the area

View in a map
Costera Miguel Aleman, Fracc Magallanes, Acapulco, GRO, 39670
  • Place, Condesa Beach
    ‪5 min walk‬
  • Place, Diana the Huntress
    ‪8 min walk‬
  • Place, Parque Papagayo
    ‪10 min walk‬
  • Airport, Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪52 min drive‬

Room options

View all photos for Room Superior

Bed sheets

Room Superior

  • 365 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Economy Room, 2 Double Beds

A room with two beds, a small table, and a wardrobe.

Economy Room, 2 Double Beds

  • 366 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

A room with two beds, each with a colorful floral bedspread, a nightstand with a lamp, and a curtain.

Standard Room, 2 Double Beds

  • 366 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Economy

Bed sheets

Room Economy

  • 365 sq ft
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Acapulco

Located in Costera Acapulco, Hotel Delfines Acapulco by NG Hoteles is adjacent to Plaza Bahia and within a 5-minute walk of Condesa Beach. This 60-room hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and an outdoor pool.

What's nearby

  • Diana Galleries Mall - 5 min walk - 0.3 miles
  • Condesa Beach - 5 min walk - 0.3 miles
  • Diana the Huntress - 8 min walk - 0.5 miles
  • Parque Papagayo - 10 min walk - 0.6 miles
  • Papagayo Beach - 14 min walk - 0.8 miles

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 32 min drive

Restaurants

  • ‪Sanborns Café - ‬2 min walk
  • ‪Helados Santa Clara - ‬3 min walk
  • ‪Los Tarascos - ‬4 min walk
  • ‪Hotel Club del Sol - ‬1 min walk
  • ‪El Zorrito - ‬4 min walk

About this property

Hotel Delfines Acapulco by NG Hoteles

At Hotel Delfines Acapulco by NG Hoteles, guests enjoy an outdoor pool, a children's pool, and free WiFi in public areas. Self parking is offered for MXN 50 per day. The 24-hour front desk has staff standing by to help with luggage storage, and answer any questions about the accommodations. If you like to take your furry friend along on your adventures, this pet-friendly property offers an off-leash area and pet grooming services. This hotel also has a terrace.
An outdoor pool and a children's pool are on site.

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The price is $117
Aug 30 - Aug 31
Total with taxes and fees
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MXN 50 per day)

Food and drink

  • Daily full breakfast available 9:00 AM to 11:30 AM for a fee: MXN 130 for adults and MXN 50 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Outdoors

  • Terrace

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Room service

More

  • Air conditioning

Policies

Check-in

Check-in start time: 1:30 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 180 per pet, per night, plus a one-time cleaning fee of MXN 350 and a deposit of MXN 1000 per stay
  • Dogs only
  • 1 total pets
  • Pets may not be left unsupervised
  • An off-leash area and pet grooming services are available
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: MXN 500 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately MXN 130 for adults and MXN 50 for children
  • Self parking fee: MXN 50 per day
  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 180 per pet, per night plus MXN 350 one-time cleaning fee

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 1:30 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 8:00 PM.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Frequently asked questions

Are free cancellation options available at Hotel Delfines Acapulco by NG Hoteles?

Hotel Delfines Acapulco by NG Hoteles provides free cancellation on certain room rates. For specific requirements, take a look at the cancellation policy on our site.

How much does it cost to stay at Hotel Delfines Acapulco by NG Hoteles?

As of Aug 22, 2026, prices found for a 1-night stay for 2 adults at Hotel Delfines Acapulco by NG Hoteles on Sep 22, 2026 start from $42, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to Hotel Delfines Acapulco by NG Hoteles?

This hotel is situated in Costera Acapulco, just steps from Plaza Bahia, and within a 10-minute walk of Condesa Beach and Diana the Huntress. You'll also find Parque Papagayo and Papagayo Beach less than a mile away.

Is there parking available at Hotel Delfines Acapulco by NG Hoteles?

Yes, parking is offered for MXN 50 per day.

Does Hotel Delfines Acapulco by NG Hoteles include a casino on the premises?

No, Hotel Delfines Acapulco by NG Hoteles doesn't have a casino.

Will I find an indoor pool at Hotel Delfines Acapulco by NG Hoteles?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 9:00 AM and 8:00 PM.

What do couples enjoy most about Hotel Delfines Acapulco by NG Hoteles?

There are plenty of amenities for couples at this hotel, including a restaurant, an outdoor pool, and a bar/lounge.

Does Hotel Delfines Acapulco by NG Hoteles have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hotel Delfines Acapulco by NG Hoteles have a restaurant that serves breakfast?

Yes, Hotel Delfines Acapulco by NG Hoteles serves a full breakfast each morning for a surcharge from its restaurant.

Will Hotel Delfines Acapulco by NG Hoteles allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Hotel Delfines Acapulco by NG Hoteles for a fee of MXN 180 per pet, per night. The property also provides an off-leash area and grooming services. A deposit of MXN 1000 per stay is collected.

Does Hotel Delfines Acapulco by NG Hoteles have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

What is the closest airport to Hotel Delfines Acapulco by NG Hoteles?

The closest major airport to Hotel Delfines Acapulco by NG Hoteles is General Juan N. Alvarez Intl. Airport (ACA), which is 12.3 mi away (32 minutes by car).

Are there rooms with balconies at Hotel Delfines Acapulco by NG Hoteles?

Yes, some guestrooms at Hotel Delfines Acapulco by NG Hoteles offer a balcony and may feature pool views.

Hotel Delfines Acapulco by NG Hoteles Reviews

Reviews

5.4
Rating 10 - Excellent. 11 out of 84 reviews
Rating 8 - Good. 19 out of 84 reviews
Rating 6 - Okay. 14 out of 84 reviews
Rating 4 - Poor. 11 out of 84 reviews
Rating 2 - Terrible. 29 out of 84 reviews

5.4/10

Cleanliness

6.0/10

Staff & service

4.6/10

Amenities

4.8/10

Property conditions & facilities

Reviews

Verified review

2/10 Terrible

Bruno

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not recommend, they do not answer the phone. Worst hotel and staff.
Verified review

2/10 Terrible

OCTAVIO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nightmare hotel!

Nightmare hotel! We booked 2 nights and checked out the day after check-in!.. Old unmaintained building! Rooms are terrible, rusted out shower heads! Death trap elevators! Horrible pool! Pictures on hotel.com website are from god knows when!..
Stayed 2 nights in Jul 2024
Verified review

8/10 Good

Enrique

.
Stayed 4 nights in Jul 2025
Verified review

2/10 Terrible

SANDRA

Disliked: Cleanliness, amenities, property conditions & facilities
Pesimo
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Luis Adolfo

Liked: Cleanliness, amenities, property conditions & facilities
Muy bonita experiencia
Stayed 3 nights in Jan 2026
Verified review

2/10 Terrible

Jimena

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La propiedad no era para para mascotas, al llegar, me cobraron por la estancia de cada perrita y por noche, se me hace una grosería que digan que es Pet friendly y no tengan acondicionado un espacio para tenerlos. El estacionamiento es súper limitado y deje mi vehículo en la calle. El personal sin un solo trato amable , tienen plaga de cucarachas, fugas de agua en el baño, el elevador se nota que no ha tenido mantenimiento en mucho tiempo. Ojalá hagan algo, de mi parte no me vuelvo a hospedar ahí, ni reservar por este medio.
Stayed 3 nights in Dec 2025
Verified review

2/10 Terrible

Ana Cristina

Disliked: Cleanliness, amenities
El hotel es horrible, le falta muchísimo mantenimiento, además de peligroso, la sábana sucia, todo sucio, me picaron algunos animalitos porque desperté con un buen de ronchas estuve apunto de salirme a la madrugada y buscar otro hotel, de lo mal que estaba las habitaciones, olían horrible
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Elisa

Liked: Cleanliness, staff & service
Disliked: Amenities
Le falta un poco de calidad a los colchones del hotel pero de ahi en fuera todo muy bien
Stayed 2 nights in Nov 2025
Verified review

2/10 Terrible

Elsa

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No tome la habitación estaba muy sucia …Holia feo
Stayed 1 night in Nov 2025
Verified review

2/10 Terrible

Raul

Requiero de mi reembolso no se me ha hecho tuve problemas y no me entregaron mi habitación solicite mi reembolso y no me lo han hecho
Stayed 3 nights in Aug 2025
Verified review

2/10 Terrible

Pablo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Deberían dar mantenimiento mínimo a los pasillos de hotel, tuve un accidente gracias al pésimo mantenimiento de el lugar. El cual no se harán responsables , la recepcionista y el guardia que guarda las maletas tuvieron actos de discriminación y homofobia conmigo, el guardia muy agresivo, durante toda la estancia preferimos estar en otro lado y no llegar al hotel, al igual nos sacaron cosas de la maleta. Todo fue horrible TODO es un pésimo lugar, el servicio es pésimo, el mantenimiento esta de lo peor ñ. EXIJO UNA SOLUCIÓN, termine pagado estancia en otro lugar por temor a agresiones
Stayed 4 nights in Jul 2025
Verified review

10/10 Excellent

cindy

Disliked: Amenities
Fue bueno , pero falta más atención del personal y quizás más servicios
Stayed 3 nights in Apr 2025
Verified review

8/10 Good

Frank

Se ve deteriorada
Stayed 1 night in Dec 2024
Verified review

2/10 Terrible

omar

Disliked: Cleanliness, staff & service, property conditions & facilities
Todo feo , viejo y destruido
Stayed 4 nights in Feb 2025
Verified review

6/10 Okay

Pao

Liked: Staff & service
Disliked: Property conditions & facilities
Muy descuidado
Stayed 2 nights in Mar 2025
Verified review

2/10 Terrible

Esthela

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
El baño super sucio, parece que no habia sido lavado antes de ser entregado
Stayed 1 night in Feb 2025
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Eso fue un desastre

La habitación me la entregaron hasta las 3 de la tarde y no a la 13:30 como decía,la habitación no contaba con toallas,ni jabón o shampoo para bañarse ,el personal es muy déspota,aparte la habitación estaba sucia y no nos hicieron el cambió de ropa de cama ,la verdad dan un pésimo servicio desde recepción,no me quedaron ganas de regresar a ese hotel
Stayed 3 nights in Feb 2025
Verified review

6/10 Okay

Judith

Me gusto las albercas, pero si le hace falta mantenimiento a las habitaciones, por el precio deberia de tener al menos toallas en las habitaciones, shampoo, solo te dejan un jaboncito y un rollo de papel Higienico pequeño Pero pues no fue tan peor, al menos no vi cucarachas como en otros hoteles
Stayed 1 night in Feb 2025
Verified review

4/10 Poor

HUGO ABAD

Disliked: Staff & service, property conditions & facilities, room comfort

Muy mala experiencia

Fue muy mala esperiencia, ya que llegue y decia en la reservacion que hice que el checkin era a las 3:30 y ellos decian que hasta las 3.00, que el error lo habin cometido la agencia que me lo habia cendido en este caso price travel y ellos no se podian hacer cargo de sus errores, despues no encontraban mi resrvación, que aparecia, total un desastre, y al final terminaron dandome otra. y vi que como yo habia muchas personas reclamando.
Stayed 1 night in Jan 2025
Verified review

4/10 Poor

Miguel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nada agradable y falta de limpieza y las habitaciones nada cómodas hay muchas deficiencias
Stayed 4 nights in Jan 2025
Verified review

2/10 Terrible

E.Alejandro

Disliked: Cleanliness, staff & service, property conditions & facilities
Deberían Invertir en reparaciones
Stayed 3 nights in Jan 2025
Verified review

2/10 Terrible

GUSTAVO GOMEZ

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel muy deteriorado por fuera y por dentro. El personal insuficiente ya que en la app el check-in era a las 13:30 hrs. Y el hotel lo marca hasta las 15:00 hrs, pero nos entregaron la habitacion a las 16:00 y ademas sucia. No habían hecho la habitación y las camas sucias y sin tender. Falta personal para la rápida atención. Recepcionista muy desatenta y bastante brusca en sus respuestas. No vuelvo a este lugar, esta infestado de cucarachas
Stayed 2 nights in Jan 2025
Verified review

2/10 Terrible

J Velazquez

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Muchísimo cascajo en todo el hotel, todo roto, de verdad uno se podría quedar o saber si te pusieran como están las condiciones Nada que ver con el anuncio
Stayed 4 nights in Jan 2025
Verified review

8/10 Good

Luis

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
El Chek un poco tardado el registro
Stayed 1 night in Jan 2025
Verified review

8/10 Good

Serena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está muy céntrico. Aunque el inmueble se ve de años, es ideal para llegar solo a descansar.
Stayed 2 nights in Dec 2024

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