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Thompson Zihuatanejo, A Beach Resort, by Hyatt

5.0 star property
Luxury resort on the beach, with 3 outdoor swimming pools

Choose dates to view prices

Photo gallery for Thompson Zihuatanejo, A Beach Resort, by Hyatt

Exterior
1 bedroom, premium bedding, minibar, in-room safe
1 bedroom, premium bedding, minibar, in-room safe
2 restaurants, breakfast served
Suite (Swim-Up) | 1 bedroom, premium bedding, minibar, in-room safe
Reviews
9.4

Exceptional

Popular amenities

  • BarBarBar
  • PoolPoolPool
  • Parking includedParking includedParking included
  • Room serviceRoom serviceRoom service
  • SpaSpaSpa
  • GymGymGym

Check-in time

3:00 PM

Check-out time

12:00 PM

Explore the area

Map
Playa La Ropa S/N, Zihuatanejo, GRO, 40880
  • Popular LocationZihuatanejo Bay1 min walk
  • Popular LocationLa Ropa Beach14 min walk
  • Popular LocationLas Gatas Beach12 min drive
  • AirportIxtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.)24 min drive

Room options

View all photos for Suite, Beachfront (Plunge Pool)

Suite, Beachfront (Plunge Pool) | 1 bedroom, premium bedding, minibar, in-room safe

Suite, Beachfront (Plunge Pool)

10/10 Exceptional
  • 1207 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Plunge Pool)

Room, 1 King Bed (Plunge Pool) | Terrace/patio

Room, 1 King Bed (Plunge Pool)

10/10 Exceptional
  • 650 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Garden View (Garden)

Suite, 2 Bedrooms, Garden View (Garden) | Living room | Plasma TV, iPod dock, pay movies

Suite, 2 Bedrooms, Garden View (Garden)

  • 1100 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 2 Bedrooms, Lagoon View (Lagoon)

Plasma TV, iPod dock, pay movies

Suite, 2 Bedrooms, Lagoon View (Lagoon)

  • 1204 sq ft
  • Lagoon view
  • Sleeps 4
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Beachfront

Terrace/patio

Suite, 2 Bedrooms, Beachfront

  • 1858 sq ft
  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Suite (Thompson)

Suite (Thompson) | 1 bedroom, premium bedding, minibar, in-room safe

Suite (Thompson)

  • 1465 sq ft
  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Suite, Lagoon View (Plunge Pool)

1 bedroom, premium bedding, minibar, in-room safe

Suite, Lagoon View (Plunge Pool)

8.7/10 Excellent
  • 1048 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Terrace, Ocean View

Suite, Terrace, Ocean View | 1 bedroom, premium bedding, minibar, in-room safe

Suite, Terrace, Ocean View

  • 1100 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed

8/10 Very Good
  • 650 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Swim-Up)

Suite (Swim-Up) | Private pool

Suite (Swim-Up)

9.2/10 Wonderful
  • 535 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Zihuatanejo

Located in Playa La Ropa, Thompson Zihuatanejo, A Beach Resort, by Hyatt is adjacent to Zihuatanejo Bay and a short stroll from La Ropa Beach. This 56-room, 5-star resort welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and 2 restaurants.
View more Resorts in ZihuatanejoOpens in a new window

What's nearby

  • Zihuatanejo Bay - 1 min walk
  • La Ropa Beach - 14 min walk
  • La Madera Beach - 17 min walk
  • Fisherman's Walk - 4 min drive
  • Las Gatas Beach - 12 min drive

Getting around

  • The preferred airport is Ixtapa - Zihuatanejo Intl. Airport (ZIH): 24-min drive, 8.6 mi/13.8 km.

Restaurants

  • ‪Hao - ‬1 min walk
  • ‪Kau-Kan - ‬14 min walk
  • ‪Boxha Café - ‬18 min walk
  • ‪La Gaviota - ‬16 min walk
  • ‪Restaurante el Pirata - ‬14 min walk

About this property

Thompson Zihuatanejo, A Beach Resort, by Hyatt

Luxury resort on the beach, with 3 outdoor swimming pools
Guests of Thompson Zihuatanejo, A Beach Resort, by Hyatt have access to a full-service spa, 3 outdoor pools, and a children's pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 116 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and tours or tickets. Other amenities at this beach resort include a gym, outdoor tennis courts, and free WiFi in public areas.
Guests can expect free WiFi and plasma TVs with satellite channels and pay movies. Bathrooms offer hair dryers and designer toiletries, and beds sport premium bedding. Other standard amenities include balconies, iPod docks, and sitting areas.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include sports massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily full breakfast available 7:30 AM to 11:30 AM for a fee: USD 28 for adults and USD 28 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • CENIZA
  • HAO

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Shopping
  • Tennis lessons
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • No elevator

More

  • 2 floors
  • 4 buildings
  • Art Deco architecture
  • Built in 2011
  • Designated smoking areas

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • iPod dock
  • Pay movies
  • Plasma TV with premium satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free daily newspapers
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 100 per pet, per stay

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: 10 percent of room rate

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately USD 28 for adults and USD 28 for children
  • Airport shuttle fee: USD 116 per vehicle (one-way)
  • Pet fee: USD 100 per pet, per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Viceroy Hotel Zihuatanejo
Thompson Zihuatanejo Hotel
Zihuatanejo Viceroy
The Tides Hotel Zihuatanejo
The Tides Resort Zihuatanejo
The Tides Zihuatanejo Hotel Zihuatanejo
Tides Zihuatanejo
Villa Del Sol Zihuatanejo
Zihuatanejo Destination
Villa Sol Resort Zihuatanejo
Villa Sol Zihuatanejo
Thompson Zihuatanejo Resort
Thompson Resort
Thompson Zihuatanejo Resort
Resort Thompson Zihuatanejo Zihuatanejo
Zihuatanejo Thompson Zihuatanejo Resort
Resort Thompson Zihuatanejo
Thompson Zihuatanejo Zihuatanejo
Villa del Sol Resort Zihuatanejo
Hotel Zihuatanejo a Destination Hotel
Viceroy Zihuatanejo
Thompson Resort
Thompson

Frequently asked questions

Is free cancellation available at Thompson Zihuatanejo, A Beach Resort, by Hyatt?

Thompson Zihuatanejo, A Beach Resort, by Hyatt offers free cancellation on some room rates. For more details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Thompson Zihuatanejo, A Beach Resort, by Hyatt?

As of Jun 16, 2024, prices found for a 1-night stay for 2 adults at Thompson Zihuatanejo, A Beach Resort, by Hyatt on Jul 1, 2024 start from $177.65, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do within easy reach of Thompson Zihuatanejo, A Beach Resort, by Hyatt?

This resort is situated in Playa La Ropa, just steps from Zihuatanejo Bay. You'll also find La Ropa Beach and Las Gatas Beach within a short drive.

Is parking available on site at Thompson Zihuatanejo, A Beach Resort, by Hyatt?

Yes, valet parking and self parking are offered for free at the resort.

Is there a spa at Thompson Zihuatanejo, A Beach Resort, by Hyatt?

There is a full-service spa available for guests to enjoy and services include sports massages, aromatherapy, and reflexology.

Does Thompson Zihuatanejo, A Beach Resort, by Hyatt include a casino?

No, Thompson Zihuatanejo, A Beach Resort, by Hyatt doesn't have a casino.

Will I find an indoor pool at Thompson Zihuatanejo, A Beach Resort, by Hyatt?

No, this resort doesn't have an indoor pool; however, there are 3 outdoor pools.

What will couples enjoy most about a stay at Thompson Zihuatanejo, A Beach Resort, by Hyatt?

This beachfront resort offers many amenities for couples such as 3 outdoor pools and a poolside bar with some guestrooms featuring private pools.

Are there hot tubs at Thompson Zihuatanejo, A Beach Resort, by Hyatt?

No, this resort doesn't have a spa tub.

Does Thompson Zihuatanejo, A Beach Resort, by Hyatt have a restaurant that serves breakfast?

Yes, Thompson Zihuatanejo, A Beach Resort, by Hyatt has 2 restaurants, and serves a full breakfast each morning for a surcharge.

Does Thompson Zihuatanejo, A Beach Resort, by Hyatt allow pets to stay for free?

Although they can't stay for free, pets are welcome at Thompson Zihuatanejo, A Beach Resort, by Hyatt for a fee of USD 100 per pet, per stay.

Are there connecting rooms at Thompson Zihuatanejo, A Beach Resort, by Hyatt?

No, this resort doesn't feature connecting guestrooms.

What is the closest airport to Thompson Zihuatanejo, A Beach Resort, by Hyatt?

The closest major airport to Thompson Zihuatanejo, A Beach Resort, by Hyatt is Ixtapa - Zihuatanejo Intl. Airport (ZIH), which is 8.6 mi away (24 minutes by car).

Can I book a room with a balcony at Thompson Zihuatanejo, A Beach Resort, by Hyatt?

Yes, every guestroom at Thompson Zihuatanejo, A Beach Resort, by Hyatt comes with a balcony with some featuring ocean or garden views.

Does Thompson Zihuatanejo, A Beach Resort, by Hyatt have a wedding venue on site?

There are wedding services available at Thompson Zihuatanejo, A Beach Resort, by Hyatt if that's in your vacation plans.

Thompson Zihuatanejo, A Beach Resort, by Hyatt Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 369 out of 501 reviews" "
Rating 8 - Good. 95 out of 501 reviews" "
Rating 6 - Okay. 17 out of 501 reviews" "
Rating 4 - Poor. 9 out of 501 reviews" "
Rating 2 - Terrible. 11 out of 501 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Donald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
DISAPPOINTED
Asked three times prior to arrival for a room near the Hao restaurant asked on arrival and for three days after and were told to not ask again that reception "knew what we wanted". We were put in the room the longest distance from the Hao in a walk up room for two 79 year olds, not nice for guests having stayed there over 41 years having requested the room from a prior stay and paying for another room for quests. VERY DISAPPOINTING. On checkout were told to call next time for requests, etc.
Stayed 11 nights in Jan 2024

10/10 Excellent

richard

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Thompson is hard to beat. Easy check in process, beautiful rooms, a great walking beach with many dining options close to the hotel. They have a new Chef named Omar he is on top of his game. Outstanding staff ready to meet your every need.
Stayed 3 nights in Mar 2024

10/10 Excellent

Megan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite resort in Mexico. The food is fantastic, room design is beautiful, very soft robes, an amazing gym, the best beachfront property on Playa La Ropa, and to top it off service is amazing. We especially want to thank Francisco for the beachfront food service. He is such a hard working man and father of 3 children, we loved talking to him and he was so professional, friendly, and helpful. We also want to thank the event sales manager Vicente who showed utmost professionalism, hospitality, and charisma in every interaction. We love this Thompson so much!
Stayed 2 nights in Feb 2024

10/10 Excellent

MARIA JOSE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel tranquilo y cómodo. Comida deliciosa y atención del staff espectacular.
Stayed 1 night in Feb 2024

10/10 Excellent

Grant, Kelowna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far the best property in Zihuatanejo and Xtapa in every aspect. We will be back!!
Stayed 2 nights in Jan 2024

4/10 Poor

Steven, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Stephanie Anne

Traveled with partner
Liked: Property conditions & facilities
Pros - the room was very large and nicely appointed. We loved the location (very walkable) and the overall property and beach were beautiful! Staff was pleasant. The weather in Zihuatanejo is fantastic, 87 and sunny everyday! Cons - our room check in was 2 hours late. After traveling all day we were tired and annoyed that we had to wait until 5 pm to get into our room that should’ve been ready at 3. Food and drinks are pricey and not great but we expected that. Service was “just ok” for the price of the hotel/amenities we thought service would be exceptional not the case. Always had to find someone to get a drink/foo, not what we’ve typically experienced in our travel throughout Mexico. The pool is large but not clean. We were just there for a week and I never saw anyone clean the pool. Same sand was in the pool day after day, kinda gross. Overall we had a nice vacation but I cannot say I’ll return to The Thompson given the prices and service. It was a good trip but not GREAT. We will return to Zihuatanejo because the weather in January is perfection but I’ll likely be researching other hotels.
Stayed 7 nights in Dec 2023

10/10 Excellent

marie

Traveled with partner
Liked: Amenities
Stayed 7 nights in Dec 2023

8/10 Good

Rhonda

Stayed 4 nights in Jan 2024

6/10 Okay

Raul Gonzalez, Downey

Stayed 4 nights in Dec 2023