While the property is in a great location - it shows up as a 4 star property - which it was NOT. The rooms had a lot of wear and tear - things looks damaged and in need of some care. As well, we left a DO NOT DISTURB sign and came back to a room that had been partially serviced. I would not stay here if you expect 4-star quality - more like a youth hostel.
Staff not helpful with transportation. Property info said Hanedo 17 minutes but actually 43 . Couldn’t turn light off at night.
Very enjoyable stay, liked everything.
They cancelled my booking without notice, literally a day before my trip. I had to scramble and ended up overpaying for a hotel in the same area. No notice, no explanation. I had booked this hotels months in advance. I understand things happen, but please offer some type of explanation or correspondence. Unbelievable
Very clean rooms, great view, modern style, friendly staff. Would definitely stay here again !
Room was very dirty. The floor was filthy. It looked like the floor had never been cleaned.
I really liked the area. It was super convenient and has a lot of character. The hotel was cozy, comfortable and the staff was very friendly and helpful. I would definitely recommend it and stay again!
Located in Shinjuku, Shinjuku Granbell Hotel is within a 5-minute walk of Samurai Museum and within 15 minutes of other popular attractions like Isetan Department Store Shinjuku. This 485-room, 4-star hotel has a restaurant along with conveniences like free in-room WiFi and a rooftop terrace. It's connected to a shopping center in central Tokyo and also close to Omoide Yokocho and Shinjuku Gyoen National Garden.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. You can sip a beverage at the coffee shop/cafe. Continental breakfast is offered for a fee each morning from 7 AM to 10:00 AM.
Guests can expect free WiFi and LCD TVs with digital channels. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Refrigerators, coffee makers, and safes are also standard.
Guests of Shinjuku Granbell Hotel enjoy a rooftop terrace, free WiFi in public areas, and coffee in a common area. Self parking is offered for JPY 2000 per night. The front desk is staffed 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Additional amenities include a terrace, laundry facilities, and a garden.
While the property is in a great location - it shows up as a 4 star property - which it was NOT. The rooms had a lot of wear and tear - things looks damaged and in need of some care. As well, we left a DO NOT DISTURB sign and came back to a room that had been partially serviced. I would not stay here if you expect 4-star quality - more like a youth hostel.
Staff not helpful with transportation. Property info said Hanedo 17 minutes but actually 43 . Couldn’t turn light off at night.
Very enjoyable stay, liked everything.
They cancelled my booking without notice, literally a day before my trip. I had to scramble and ended up overpaying for a hotel in the same area. No notice, no explanation. I had booked this hotels months in advance. I understand things happen, but please offer some type of explanation or correspondence. Unbelievable
Very clean rooms, great view, modern style, friendly staff. Would definitely stay here again !
Room was very dirty. The floor was filthy. It looked like the floor had never been cleaned.
I really liked the area. It was super convenient and has a lot of character. The hotel was cozy, comfortable and the staff was very friendly and helpful. I would definitely recommend it and stay again!
