4/10 Poor
Graziana
Traveled with family
Feb 29, 2024
Disliked: Cleanliness, amenities, property conditions & facilities
Hello, I stayed at Hotel Sainte Beuve from 20 to 23 February. The hotel was advertised as 4 stars but all in all does not deserve even 3 stars. The rooms were dirty, the facilities were old and needed a revamp. The room was cold and the heating was not working properly. I went with my 7-month-old baby and in the elevator was not even space for the cot...we had to take the baby and carry her in the lift waking her up every time if she was sleeping. The bathroom was cold as the window did not close properly plus the sink in the bathroom was clogged the first day, which is insane for a 4 star hotel. We only had breakfast once and they had the courage to charge 18 euros for a miserable and small breakfast, with only fruit, a small yogurt and coffee.. only a la carte, served in the hotel reception, not even in a dedicated room.This hotel was expensive. I had to pay for my upgrade for the deluxe room which i regret so much and the taxes at the hotel more than 130 euro ....at the end this hotel was really expensive but it is not worth a penny. The staff at the reception is ok but when I asked about some free bath products they did not know what I was talking about...in a 4 star hotel..I did not even find a hand soap in the room...I feel like I have been robbed of my money. The room was not clean I found other people hair on the pillow the first day I got in....nothing screamed 4 star in there, max was a 3 star stay...very disappointed, dont be deceived from the pictures online
Graziana
Stayed 3 nights in Feb 2024