8/10 Good
Mathew
Feb 25, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. They let me use the phone to get some tickets to a football match. Alex was friendly and fun to talk to. All the staff made me feel welcome and i was happy to see familiar faces since the last time i was there.
The area around the hotel is very safe and quiet. It is approx 8 min walk to paddington station.
The room service is prompt and comes everyday even hjough i used it only 4 times in 11 days. They come a few times to see if you have removed the DnD sign.
My only issue is the heat wasnt working like last time but there was a space heater in the room so it was fine. Also the wifi router wasn't working on the 3rd floor for a few days but i had plent of data. They called their tech suppoet ppl to fix it but it didnt work. I tried turning it on and off myself.
Overall i like this hotel and would come again as it is my second time here. Just a few improvements thar are an easy fix and it's no problem!
Mathew
Stayed 11 nights in Feb 2024