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Kobe Bay Sheraton Hotel & Towers

4.0 star property
Kobe hotel in Higashinada with 4 restaurants and nightclub

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Photo gallery for Kobe Bay Sheraton Hotel & Towers

Deep soaking bathtub
Indoor pool
Exterior
[Spa Floor] Deluxe Twin Room - Non Smoking | Minibar, in-room safe, desk, blackout drapes
Property amenity
Reviews
8.8

Excellent

Popular amenities

  • PoolPoolPool
  • SpaSpaSpa
  • Air conditioningAir conditioningAir conditioning
  • BarBarBar
  • Parking includedParking includedParking included
  • GymGymGym

Explore the area

Map
2-13 Kouyoucho-naka, Higashinada-ku, Kobe, Hyogo-ken, 658-0032
  • Popular LocationDekapathos10 min walk
  • Popular LocationKobe University9 min drive
  • Popular LocationPort of Kobe12 min drive
  • AirportOsaka (KIX-Kansai Intl.)54 min drive

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Room options

View all photos for Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed | Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 1 Double Bed

  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Club Suite, 1 Twin Bed, Smoking, Tower

Club Suite, 1 Twin Bed, Smoking, Tower | Minibar, in-room safe, desk, blackout drapes

Club Suite, 1 Twin Bed, Smoking, Tower

  • Mountain view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premier Twin Room, 1 Twin Bed, Ocean View

Premier Twin Room, 1 Twin Bed, Ocean View | Minibar, in-room safe, desk, blackout drapes

Premier Twin Room, 1 Twin Bed, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Room, 1 Twin Bed, Corner

Room, 1 Twin Bed, Corner | Minibar, in-room safe, desk, blackout drapes

Room, 1 Twin Bed, Corner

  • Mountain view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Deluxe Room, 1 Twin Bed, Mountain View

Deluxe Room, 1 Twin Bed, Mountain View | Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 1 Twin Bed, Mountain View

9.1/10 Wonderful
  • Mountain view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed | Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 1 Double Bed

  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Club Room, 1 Double Bed

Club Room, 1 Double Bed | Minibar, in-room safe, desk, blackout drapes

Club Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Premier Room, 1 King Bed, Ocean View

Premier Room, 1 King Bed, Ocean View | Minibar, in-room safe, desk, blackout drapes

Premier Room, 1 King Bed, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Double Bed, Ocean View

Room, 1 Double Bed, Ocean View | Minibar, in-room safe, desk, blackout drapes

Room, 1 Double Bed, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Twin Bed

Deluxe Room, 1 Twin Bed | Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 1 Twin Bed

  • Mountain view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Room, 1 Double Bed, Ocean View

Minibar, in-room safe, desk, blackout drapes

Room, 1 Double Bed, Ocean View

  • Ocean view
  • Sleeps 1
  • 1 Double Bed

View all photos for Twin Room, 1 Twin Bed

Twin Room, 1 Twin Bed | Minibar, in-room safe, desk, blackout drapes

Twin Room, 1 Twin Bed

10/10 Exceptional
  • Ocean view
  • Sleeps 2
  • 1 Twin Bed

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Exterior
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The price is $70
per night
$88 total
includes taxes & fees
Jun 17 - Jun 18
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About the neighborhood

Kobe

Located in Higashinada within a 5-minute walk of Kobe Fashion Museum, Kobe Bay Sheraton Hotel & Towers is within a 15-minute stroll of Dekapathos. This 270-room hotel welcomes guests with conveniences like 4 restaurants, an indoor pool, and a 24-hour gym.

What's nearby

  • Dekapathos - 10 min walk
  • Kobe University - 9 min drive
  • Meriken Park - 11 min drive
  • Port of Kobe - 12 min drive
  • Kobe Animal Kingdom - 15 min drive

Getting around

  • Kobe Hanshin Sumiyoshi Station - 5 min drive
  • Island Kitaguchi Station - 8 min walk
  • The nearest major airports are:<br />Kobe Airport (UKB): 29-min drive, 10.5 mi/17 km<br /> Itami Airport (ITM): 39-min drive, 19.4 mi/31.3 km<br /> Kansai Intl. Airport (KIX): 55-min drive, 39.7 mi/63.8 km<br /> <p>The preferred airport is Kansai Intl. Airport (KIX). </p>

Restaurants

  • 鉄板焼 - 3 min walk
  • サイゼリヤ - 8 min walk
  • マクドナルド - 8 min walk
  • TULLY'S COFFEE 神戸ファッションマート店 - 10 min walk
  • アーバングルメポート - 7 min walk

About this property

Kobe Bay Sheraton Hotel & Towers

Kobe hotel in Higashinada with 4 restaurants and nightclub
Kobe Bay Sheraton Hotel & Towers features a nightclub, an indoor pool, and a 24-hour gym. There's free parking, and an airport shuttle (available 24 hours) for JPY 1800 per person one way. Front-desk staff can answer questions 24/7, and assist with luggage storage, concierge services, and securing valuables. Other amenities at this hot springs hotel include a sauna, outdoor tennis courts, and free WiFi in public areas.
TVs come with pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, slippers, and bidets. Other amenities include minibars, safes, and phones. Housekeeping is available on request.
Hot springs and 2 outdoor tennis courts are featured at the hotel. In addition to an indoor pool, other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include Thai massages, facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen). This service features separate men and women areas. The ryokan bathing area is open from 6:00 AM to midnight. There are hot springs on site.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: JPY 3,630 for adults and JPY 2,178 for children
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Garden Cafe (Buffet)
  • Kobe Grill
  • Matsukaze
  • Suikyoen
  • Teppanyaki Kobe Grill

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • Hot springs
  • Indoor pool
  • Nightclub
  • Playground
  • Sauna
  • Tennis lessons

Family friendly

  • Indoor pool
  • Laundry facilities
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Terrace
  • Vegetable garden

Spa

  • Aromatherapy
  • Facials
  • Hot springs
  • In-room massages
  • Indoor mineral hot springs (onsen)
  • Manicures/pedicures
  • Outdoor mineral hot springs (onsen)
  • Public bath open from 6:00 AM - midnight
  • Separate men/women areas in public bath
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in bathtub
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Raised toilet seat
  • Transfer shower
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 21 floors
  • Ballroom
  • Built in 1992
  • Comprehensive recycling policy
  • Designated smoking areas
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Pay movies
  • TV

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately JPY 3630 for adults and JPY 2178 for children
  • Airport shuttle fee: JPY 1800 per person (one way)
  • Airport shuttle fee per child: JPY 900

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Reservations need to made in advance for massage services, spa treatments, and private bath/onsen. Contact the hotel at the phone number listed on your booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Parking has height restrictions.

Property is also known as

Kobe Bay Sheraton Hotel & Towers
Kobe Bay Sheraton Towers
Kobe Bay Sheraton Hotel
Kobe Sheraton
Sheraton Kobe
Kobe Bay Sheraton Hotel Towers
Kobe Sheraton & Towers Kobe
Kobe Bay Sheraton Hotel & Towers Kobe
Kobe Bay Sheraton Hotel & Towers Hotel
Kobe Bay Sheraton Hotel & Towers Hotel Kobe

Frequently asked questions

Is a free cancellation option available at Kobe Bay Sheraton Hotel & Towers?

Kobe Bay Sheraton Hotel & Towers offers free cancellation on some room rates. For additional details, take a look at the cancellation policy on our site.

How much does it cost to stay at Kobe Bay Sheraton Hotel & Towers?

As of Jun 3, 2024, prices found for a 1-night stay for 2 adults at Kobe Bay Sheraton Hotel & Towers on Jun 4, 2024 start from $102.97, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Kobe Bay Sheraton Hotel & Towers?

This hotel is situated in Higashinada, just steps from Kobe Fashion Museum. You'll also find Dekapathos and Hyogo Prefectural Museum of Art within a short drive.

Is parking available on site at Kobe Bay Sheraton Hotel & Towers?

Yes, self parking is offered for free at the hotel. Accessible parking and electric car charging are also available for guests.

Is there a spa at Kobe Bay Sheraton Hotel & Towers?

Spa services at the hotel include Thai massages, aromatherapy, mani/pedis, and body treatments.

Does Kobe Bay Sheraton Hotel & Towers have a casino on the premises?

No, Kobe Bay Sheraton Hotel & Towers doesn't have a casino.

Will I find an indoor pool at Kobe Bay Sheraton Hotel & Towers?

Yes, this hotel has an indoor pool.

Is Kobe Bay Sheraton Hotel & Towers a good place to stay for couples?

There are many amenities for couples at this hotel, including in-room massages as well as an indoor pool and 3 bars.

Are there hot tubs at Kobe Bay Sheraton Hotel & Towers?

No, but guests can enjoy on-site hot springs at this hotel.

Does Kobe Bay Sheraton Hotel & Towers have a restaurant that serves breakfast?

Yes, Kobe Bay Sheraton Hotel & Towers has 4 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Kobe Bay Sheraton Hotel & Towers allow pets to stay free of charge?

No, pets aren't allowed at Kobe Bay Sheraton Hotel & Towers though service animals are welcome.

Are there connecting rooms at Kobe Bay Sheraton Hotel & Towers?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Kobe Bay Sheraton Hotel & Towers?

The closest major airport to Kobe Bay Sheraton Hotel & Towers is Kobe Airport (UKB), which is 10.5 mi away (29 minutes by car). Another top airport is Itami Airport (ITM), which is located 19.4 mi away (39-minute drive).

Can I book a room with a balcony at Kobe Bay Sheraton Hotel & Towers?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy ocean or mountain views.

Does Kobe Bay Sheraton Hotel & Towers have a wedding venue?

Take advantage of the wedding venue at Kobe Bay Sheraton Hotel & Towers if you plan to say "I do" during your trip.

Kobe Bay Sheraton Hotel & Towers Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 319 out of 613 reviews" "
Rating 8 - Good. 228 out of 613 reviews" "
Rating 6 - Okay. 51 out of 613 reviews" "
Rating 4 - Poor. 6 out of 613 reviews" "
Rating 2 - Terrible. 9 out of 613 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Noriko

Stayed 1 night in Sep 2023

4/10 Poor

Steven, Chapel Hill

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No taxis in that area. Breakfast absurdly overpriced. Public bus to Sannomiya, though, fine and stops at hotel.
Stayed 1 night in Apr 2023

8/10 Good

Low

Stayed 5 nights in Apr 2023

10/10 Excellent

Schoni

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall Sheraton experience was great. The staff offers great service and the establishment, albeit a little outdated, has everything a high-end hotel needs to have. The perks such as the breakfast and the afternoon lounge coupons were enormously helpful and are the primary reasons I would reconsider going back to Kobe Bay Sheraton in the future.
Stayed 1 night in Aug 2022

8/10 Good

Richard

Stayed 2 nights in Mar 2022

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Amenities
Disliked: Staff & service
朝食ビュッフェでオムレツを提供する年配のシェフが威圧感があり怖かった。
Stayed 2 nights in Jul 2021

4/10 Poor

Minako

Disliked: Cleanliness, staff & service
Understaffed due to COVID-19?
The onsen was well-maintained and I enjoyed it. However, the room was not prepared and checked in advance. For example, the window was open. Items in the room were not fully inspected after the previous guest checked out, which made me really uncomfortable owing to the current COVID-19 situation. I stayed at a club room, but the lounge was crowded and people were talking loudly without wearing masks. The hotel staff did not say anything. I doubt if I would consider going back to stay at the same hotel again.
Stayed 1 night in Feb 2021

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No room service which waa disappointing for a 4 STAR hotel . Staff very friendly and attentive.
Stayed 2 nights in Feb 2020

10/10 Excellent

Assunta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel. Great service.
Staff were very friendly and helpful. Free Pyjamas and free mobile phone while staying is a great bonus. Nice little restaurant near reception that is handy to wait at until check in time. Lovely staff there too!
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in good location for stay over before my cruise trip. To and from KIX airport is also convinence. Need more time to communicate with hotel staff for a non Japanese speaking cutomer. Yet, they have been very helpful. It will be our best choice if we visit Kobe again.
Stayed 1 night in May 2019