2/10 Terrible
Cade
Business traveler
Jun 4, 2024
Liked: Property conditions & facilities
Disliked: Staff & service
What a beautiful property, despite the fact that they only clean your room every other day! I stayed as a presenter at the East West Philosophers Conference at the University of Hawaii. However, all the good will was removed when I was incorrectly charged $433 for valet parking. I didn’t have a car - and in fact spent over $400 on Lyfts and Ubers - and then spent over 3 hours trying to get ahold of the front desk to correct ☑️ it. It just rang and rang and rang. I finally got ahold of someone, who said they had to “verify with the valet,” whatever that means. A day later, no response to emails, no answering at the front desk, I finally had to call the Swell restaurant to get their manager to go talk to the front desk. In the meantime, I got ahold of the front desk, who said they’d refund $385. Ready to accept a $50 loss to be done with this, I said okay. Fifteen minutes later, someone called me about it. After explaining that I had no car, the hotel rep asked if we had a friend who had used the valet service. The gall of accusing a 20 year old student who lives in New York of having some random friend gaming the system in Honolulu. I will never stay at Alohilani again and have let the organizer of the University of Hawaii EWPC know about my negative experience.