The staff at the hotel were very friendly and helpful. The food at the restaurant was not good and the service was not the best. The hotel is dated and the elevators were not working well. The noise from the highway was non-stop all night as it sounded more like a race track than a highway. The air conditioner didn't work and my room was really warm which made sleeping difficult.
Very clean frirndly environment.
The employees are very friendly& professional. Our check in was quick & easy. We had several questions and they were very helpful. Our room is very comfy and fabulous. We will definitely be returning in the future. 😄😄😄
Very cleans
Amazing customer service, everyone was just friendly and respectful.
Good area clean service was great.what I did not like was they charge for parking
The singular saving grace of this hotel was its nice and comfortable corner rooms. Aside from that, there were scratch marks on my room door, general dirtiness and mustiness of the walkest carpet of the floor I was on. My tv didn’t work during my stay. Maintenance was promised but they conveniently arrived as I was about to leave my room to check out. Like, it’s so bad it was almost funny that they call themselves 4 star. I’m just baffled by this location and will refrain from staying with Hilton again.
It was a convenient stay for my visit.
The first room i was given smelled like smoke so i went to see about changing rooms and they did give me a different room but the second room was worst than the first one. It was so hot the air never seemed to get cold and the restroom drain had not been cleaned
Convenient, clean and friendly staff.
Poor reception Elevators don’t go the floor and I got stuck in one of them as my 14th floor did not get registered by one of the elevators Bathtub does not drain no apologies no response from front desk even after calling multiple times. They said engineer will fix it whenever they come in. Could not shower Messed up my entire day Never will I ever stay in this place
Location is close to the highway which works well for our stay. *** DISLIKE*** $14 a day for parking?? This is Richardson Texas, not downtown with limited space!!! AC would not go pass 74 degrees!! Only one elevator working! No fridge no microwave.
I particularly liked the secured parking.
Room double booked right from check in. 15 minutes in another unlocked the door and room occupant was changing. Other than paperwork mixup, decent. Rail proximity produces a bit of noise
Hilton Richardson Dallas places you within a mile (2 km) of Methodist Hospital Campus for Continuing Care and Eisemann Center for the Performing Arts. This 337-room hotel has conveniences like a restaurant, an outdoor pool, and a 24-hour gym.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.
LED TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Refrigerators, coffee makers, and safes are other standard amenities. Housekeeping is available on request.
Guests of Hilton Richardson Dallas have access to an outdoor pool, a 24-hour gym, and WiFi in public areas. If you drive, self parking is USD 15.00 per night, and there's also a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include a conference center, a 24-hour business center, and express check-in.
The staff at the hotel were very friendly and helpful. The food at the restaurant was not good and the service was not the best. The hotel is dated and the elevators were not working well. The noise from the highway was non-stop all night as it sounded more like a race track than a highway. The air conditioner didn't work and my room was really warm which made sleeping difficult.
Very clean frirndly environment.
Emmanuel, it's delightful to know you appreciated the immaculate condition and the welcoming ambiance at Hilton Richardson Dallas. We strive to create a pleasant environment for all our guests, and it sounds like we achieved that during your stay. Thank you so much for your review. We can't wait to welcome you back in the future!
Brian, it's disheartening to learn that your recent stay didn't live up to expectations. We genuinely value each guest's experience and we're here to ensure you have a comfortable visit. If there were specific issues during your stay that weren't satisfactory, please don't hesitate to reach out directly. We are always eager to listen and make improvements where needed. We hope to get the opportunity to provide a better experience on your next visit.
The employees are very friendly& professional. Our check in was quick & easy. We had several questions and they were very helpful. Our room is very comfy and fabulous. We will definitely be returning in the future. 😄😄😄
June, it warms our hearts to know that the Hilton Richardson Dallas met your expectations! We're absolutely delighted that you found our staff to be friendly and professional, and that your check-in process was seamless and convenient. It's great to hear that our team was able to assist with all your queries. Thrilled to know you found your room comfortable and superb, adding to a wonderful stay. We eagerly look forward to your return visit in the future.
Thanks for the 4/5 rating, Matthew!We're happy you had such a lovely stay at Hilton Richardson Dallas! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.
We appreciate your feedback, Anna.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.
Very cleans
Thank you for the kind words, Abdulkadir!It's excellent you enjoyed your time at Hilton Richardson Dallas! We pride ourselves in offering a clean and comfortable environment for all of our guests and your praise tells us we're succeeding. Thank you again for sharing your review with us!We can't wait to see you again soon for another amazing experience!
Amazing customer service, everyone was just friendly and respectful.
Thanks for the fantastic review, Nathalee!It's excellent you had such an amazing stay at Hilton Richardson Dallas! We're delighted our team made you feel so welcome and valued during your time in our hotel. We endeavor to go above and beyond to ensure our guests have a memorable experience. That's what we like to see!We can't wait until your next visit so we can share another fantastic experience with you soon!
Good area clean service was great.what I did not like was they charge for parking
Thanks for the splendid review, Janice! We're elated knowing you had such an incredible time at Hilton Richardson Dallas. We're very keen on having our guests feel excited to come back. There's nothing more important to us than the happiness of our guests. Thank you again for the fantastic review. We look forward to your next trip!
Evan, we appreciate your review of your recent stay. It's gratifying to hear you found our team members to be friendly and accommodating. However, we apologize for the shortcomings you experienced during your stay, particularly relating to your dining experience and room amenities. We're constantly making improvements to ensure a comfortable and enjoyable experience for our guests and we're committed to address the points you raised. Your feedback about the noise and the room temperature has also been noted. We'd love to have you back so we can give you a more outstanding experience next time.