United Kingdom Adventure Vacation Packages

Lovely exterior, pool and spa also excellent. Unfortunately the food was appalling. Both breakfast and dinner were generally of a very low standard and this made the stay very bad value for money. Staff were helpful.

The bed was uncomfortable, really old. I could feel the bed springs. Only downside to the hotel.

Absolutely shocking experience and even worse handling afterwards. We stayed at Muthu Westcliff Hotel from 7–10 August 2026 and paid £451.08 for a family room. During our stay we found live insects in the bed which we believed to be bed bugs and recorded them clearly on video. Between our family we subsequently developed well over 100 bites. We also photographed the bites extensively. The cleanliness of the room was appalling. The pillows were stained and the toilet had heavy brown ingrained dirt/scum around it which, in my opinion, had clearly not appeared overnight. What has made this even worse is the hotel's response. We reported everything immediately, supplied evidence and explained the huge disruption caused when returning home. Clothes and belongings had to be bagged, isolated, frozen or heat treated and our luggage quarantined because we were terrified of bringing insects into our house. The hotel told us the complaint had been escalated to the "highest level" and that the General Manager would deal with it on returning from annual leave. Despite repeated emails, we have had no meaningful contact from the General Manager at all. No phone call. No proper apology from senior management. No resolution. No refund. No compensation decision. No professional pest-control report despite specifically requesting it. We even formally asked the hotel to preserve relevant evidence and confirm exactly what inspection or treatment had taken place in the room.

Great historic hotel in great location. Great staff

This hotel had everything we needed for our visit. It was clean, large and had wonderful ammenities. It is right next to Edinburgh University and so convenient to everything you could ask for on your visit. It's just a few minute walk to shopping, food restaurants, museums, castles - and High Street (where all the tourists go to shop). Continental breakfast was great; fresh coffee or tea every morning and a good array of breakfast items to chose from. The rooms were big and had everything we required; kitchenette, large closets, sofa, comfy beds, full sized shower. Staff was friendly and helpful. It was wonderful.

Great historic hotel in great location. Great staff

Great historic hotel in great location. Great staff

Lovely exterior, pool and spa also excellent. Unfortunately the food was appalling. Both breakfast and dinner were generally of a very low standard and this made the stay very bad value for money. Staff were helpful.