Puerto Vallarta Adventure Vacation Packages

The resort emphasizes eco-friendliness, meaning there are no bottled waters provided—even for young children. Additionally, there is no buffet service available; all meals must be ordered at the table, resulting in lengthy waits, often exceeding an hour, especially for dinner. Dinner service begins at 6:30 PM, which can be inconveniently late for families with little ones. Room service consistently quoted delivery times of 30-40 minutes, yet frequently exceeded one hour. Service quality from the staff was inconsistent; while some team members provided excellent care, others were disappointingly inadequate. Our stay was further complicated by a lizard in the room that staff were unable to remove. A convenient feature was the ability to order essentials such as water, snacks, and juice boxes via Uber, which were promptly delivered to our room by the bell staff. The onsite store is well-stocked, and the staff there were consistently attentive and helpful. Overall, both service and food quality have notably declined since my previous visits. While there were some positives, I would consider returning only if no other suitable options were available.

Incredibly good experience, we would return. The only challenge at all is the crowds at dinner time. If you go during a busy time you can wait over an hour to eat dinner. However on the plus side the staff are incredibly gracious, the facility is very nice, there's a lot of fun Hard Rock themed stuff, there are cool activities for the kids and for adults, and the entertainment team is top notch. It's just a great place to visit.

The best customer service, and they rally listen to you. Food was hit or miss, overall once you know what works for food, its all good, only 2 medium size restaurant's. great place, we will be back

Food wasn’t the best. Service was slow and the property was very dated

Small Quiet Resort. Need more kid activities. Need more beer varieties.

Incredibly good experience, we would return. The only challenge at all is the crowds at dinner time. If you go during a busy time you can wait over an hour to eat dinner. However on the plus side the staff are incredibly gracious, the facility is very nice, there's a lot of fun Hard Rock themed stuff, there are cool activities for the kids and for adults, and the entertainment team is top notch. It's just a great place to visit.

Small Quiet Resort. Need more kid activities. Need more beer varieties.

Incredibly good experience, we would return. The only challenge at all is the crowds at dinner time. If you go during a busy time you can wait over an hour to eat dinner. However on the plus side the staff are incredibly gracious, the facility is very nice, there's a lot of fun Hard Rock themed stuff, there are cool activities for the kids and for adults, and the entertainment team is top notch. It's just a great place to visit.

The best customer service, and they rally listen to you. Food was hit or miss, overall once you know what works for food, its all good, only 2 medium size restaurant's. great place, we will be back

Small Quiet Resort. Need more kid activities. Need more beer varieties.

Incredibly good experience, we would return. The only challenge at all is the crowds at dinner time. If you go during a busy time you can wait over an hour to eat dinner. However on the plus side the staff are incredibly gracious, the facility is very nice, there's a lot of fun Hard Rock themed stuff, there are cool activities for the kids and for adults, and the entertainment team is top notch. It's just a great place to visit.

The best customer service, and they rally listen to you. Food was hit or miss, overall once you know what works for food, its all good, only 2 medium size restaurant's. great place, we will be back

Small Quiet Resort. Need more kid activities. Need more beer varieties.

Incredibly good experience, we would return. The only challenge at all is the crowds at dinner time. If you go during a busy time you can wait over an hour to eat dinner. However on the plus side the staff are incredibly gracious, the facility is very nice, there's a lot of fun Hard Rock themed stuff, there are cool activities for the kids and for adults, and the entertainment team is top notch. It's just a great place to visit.

The best customer service, and they rally listen to you. Food was hit or miss, overall once you know what works for food, its all good, only 2 medium size restaurant's. great place, we will be back