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Pullman Zhangjiajie

4.5 star property
Luxury hotel with 3 restaurants and a 24-hour health club

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Photo gallery for Pullman Zhangjiajie

Exterior
Deluxe Room, 2 Twin Beds, Club Lounge Access (Executive) | Premium bedding, in-room safe, desk, soundproofing
3 restaurants, breakfast served
Outdoor pool, sun loungers
Bar (on property)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
No.188 Gaoyun Road, Wulingyuan District, Zhangjiajie, Hunan, 427400
  • Place, Charming Xiangxi Grand Theatre
    ‪19 min walk‬
  • Place, Wulingyuan Scenic Area
    ‪3 min drive‬
  • Place, Zhangjiajie National Forest Park
    ‪38 min drive‬
  • Airport, Zhangjiajie (DYG)
    ‪37 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, in-room safe, desk, soundproofing

Deluxe Room, 1 King Bed

  • 409 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Premium bedding, in-room safe, desk, soundproofing

Superior Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 409 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Club Lounge Access (Executive)

Deluxe Room, 1 King Bed, Club Lounge Access (Executive) | Premium bedding, in-room safe, desk, soundproofing

Deluxe Room, 1 King Bed, Club Lounge Access (Executive)

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, Club Lounge Access (Executive)

Deluxe Room, 2 Twin Beds, Club Lounge Access (Executive) | Premium bedding, in-room safe, desk, soundproofing

Deluxe Room, 2 Twin Beds, Club Lounge Access (Executive)

  • 409 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds

Deluxe Room, 2 Twin Beds | Premium bedding, in-room safe, desk, soundproofing

Deluxe Room, 2 Twin Beds

  • 409 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Twin Beds | Premium bedding, in-room safe, desk, soundproofing

Superior Room, 2 Twin Beds

8.0 out of 10
Very good
(2 reviews)
  • 409 sq ft
  • Sleeps 3
  • 2 Twin Beds

About the neighborhood

Zhangjiajie

Located in Wulingyuan, Pullman Zhangjiajie is 1.1 mi (1.8 km) from Wulingyuan Scenic Area. This 456-room, 4.5-star hotel has conveniences like an outdoor pool, a 24-hour gym, and free in-room WiFi.

What's nearby

  • Charming Xiangxi Grand Theatre - 19 min walk - 1.1 miles
  • Wulingyuan Scenic Area - 3 min drive - 1.5 miles
  • Bailong Elevator - 16 min drive - 8.3 miles
  • Tianmen Mountain Cable Car - 36 min drive - 25.5 miles
  • Zhangjiajie National Forest Park - 38 min drive - 26.8 miles

Getting around

  • Zhangjiajie (DYG) - 46 min drive

Restaurants

  • ‪农家土菜馆 - ‬15 min walk
  • ‪Mei Yue Cuisine House - ‬12 min drive
  • ‪Elements - ‬4 min walk
  • ‪舌尖上的湘西 - ‬13 min drive
  • ‪老唐三下锅 - ‬12 min drive

About this property

Pullman Zhangjiajie

Luxury hotel with 3 restaurants and a 24-hour health club
At Pullman Zhangjiajie, guests enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, put free parking to good use. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, securing valuables, and luggage storage. Other amenities at this luxury hotel include a business center, express check-out, and wedding services.
42-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Electric kettles, safes, and desks are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include an outdoor pool and a 24-hour health club.

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  • Parking included
  • Free WiFi
  • Restaurant
9.6 out of 10, Exceptional, 70 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CNY 130 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • FENG Chinese Restaurant
  • V Café Restaurant

Things to do

  • 24-hour health club
  • Billiards/pool table
  • Outdoor pool
  • Table tennis

Family friendly

  • In-room crib
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center

Outdoors

  • Garden
  • In a national park
  • Pool loungers
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 3 buildings
  • 7 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2007
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 12 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for CNY 260.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CNY 130 per person
  • Rollaway bed fee: CNY 260.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 2:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Pullman Hotel Zhangjiajie
Pullman Zhangjiajie
Zhangjiajie Pullman
Pullman Zhangjiajie Hotel
Pullman Zhangjiajie Hotel
Pullman Zhangjiajie Zhangjiajie
Pullman Zhangjiajie Hotel Zhangjiajie

Frequently asked questions

Is a free cancellation option available at Pullman Zhangjiajie?

Pullman Zhangjiajie offers free cancellation on some room rates. If you'd like to learn more, look at the cancellation policy on our site.

What's there to see near Pullman Zhangjiajie?

This hotel is situated in Wulingyuan within a short 17-minute walk of Charming Xiangxi Grand Theatre. You'll also find Wulingyuan Scenic Area and Bailong Elevator nearby.

Is there parking available at Pullman Zhangjiajie?

Yes, self parking is offered for free at the hotel.

Does Pullman Zhangjiajie feature a casino on the premises?

No, Pullman Zhangjiajie doesn't have a casino.

Is there an indoor pool at Pullman Zhangjiajie?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What amenities will couples enjoy at Pullman Zhangjiajie?

There are many amenities for couples at this hotel, including an outdoor pool and a bar plus some guestrooms feature in-room massages.

Are there hot tubs at Pullman Zhangjiajie?

No, there isn't a spa tub at this hotel.

Does Pullman Zhangjiajie have a restaurant that serves breakfast?

Yes, Pullman Zhangjiajie has 3 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Pullman Zhangjiajie allow pets to stay for free?

No, pets aren't allowed at Pullman Zhangjiajie.

Are there connecting rooms at Pullman Zhangjiajie?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Pullman Zhangjiajie?

The closest major airport to Pullman Zhangjiajie is Zhangjiajie (DYG), which is 22.1 mi away (46 minutes by car).

Are there rooms with balconies at Pullman Zhangjiajie?

No, there aren't any guestrooms with balconies at Pullman Zhangjiajie.

Does Pullman Zhangjiajie have a wedding venue on site?

There are wedding services available at Pullman Zhangjiajie if that's in your vacation plans.

Pullman Zhangjiajie Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 126 out of 235 reviews
Rating 8 - Good. 74 out of 235 reviews
Rating 6 - Okay. 27 out of 235 reviews
Rating 4 - Poor. 6 out of 235 reviews
Rating 2 - Terrible. 2 out of 235 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pullman hotel had a fantastic breakfast that really helped us fuel our bodies for long days of hiking in the National Forest. The foot messages at the hotel spa were fantastic and the staff was kind and helpful. The hotel is in an excellent location to walk to the waterfront and restaurants.
Stayed 4 nights in Aug 2025

6/10 Okay

Matias

Liked: Cleanliness
we expected a betterter hotel
Stayed 2 nights in Sep 2025

6/10 Okay

LARS ERIK RIEMANN

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Robert

Liked: Amenities
There are ton of restaurants and wonderful area to walk around at night
Stayed 1 night in Aug 2025

10/10 Excellent

Fayrouz

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Jul 2025

10/10 Excellent

Ruben

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Friendly efficient staff.
Stayed 2 nights in Aug 2025

10/10 Excellent

Daniela

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 4 nights in Jul 2025

8/10 Good

Basuki

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is well situated near Zhangjiajie national forest park and near many other attractions and restaurants. Breakfast was mainly Chinese food but good. I was not able to use swimming pool for 2 out of 3 days just because it was raining but no thunder
Stayed 3 nights in Jun 2025

10/10 Excellent

NATHAN

Stayed 2 nights in Jun 2025

8/10 Good

yasin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel with decent size rooms. Comfortable and excellent service and great location.
Stayed 2 nights in May 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to national park

Lovely location smaller part of city near national park. Lovely motel, friendly helpful staff, Great breakfast choice. Excellent dining room.
Stayed 3 nights in May 2025

6/10 Okay

Anna

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Pros: Location is great, only few minutes driving from Zhangjiajie National Forest and within walking distance to restaurant and shops. Hotel staff is very nice. Cons: Hotel is very dated, damp and humid. Our room was dark and damp. Carpet and curtains had stains. Mini fridge did not work. Shower barely had any water pressure. There was no hair conditioner and no lotion. Breakfast food was not good and breakfast area felt like a giant diner with people running around everywhere. Will not stay here again.
Stayed 3 nights in May 2025

10/10 Excellent

Thiefaine

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Valeria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

6/10 Okay

Lily

Stayed 2 nights in Mar 2025

10/10 Excellent

pichet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Stay

We picked this one due to the convenience of being close to the Wulingyuan national park, glass bridge, Baofeng lake, and HuangLong cave, all the main attractions you need to do - besides the epic Tianmen mountain which is located in downtown ZhangJiaJie just 30 minutes away. Hotel offers transport service from airport and park, but this is for a fee. Taxis, however, are low priced and convenient. Hotel check in team and concierge (Mark) are wonderful so make sure to check in with him for assistance with booking park tickets, restaurant recommendations, and tips on how to navigate the 4 day itinerary in the area. Massage on site is great and at reasonable cost. Rooms are slightly dated and in the wintertime, all public areas are very cold due to heat not being turned on. Only downside to our stay is the terrible breakfast. Coffee is undrinkable but manager offered better Italian style coffee from the bar. Still better off going to Luckin across the street. Dinner is equally bad, but we also preferred Cantonese options since we can't handle the seasoning of Hunan cuisine. Location of hotel can't be anymore prime, within walking distance to the main park and downtown area with Hey Tea, shopping, and other dining options. Pool looks lovely but obviously closed during winter.
Stayed 4 nights in Feb 2025

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Friendly staff
Stayed 2 nights in Nov 2024

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Luen wang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Best you can get

Great stay at Pullman would highly reccomend staying in not just this hotel but in this area (Wulingyuan) if ur looking to go to the Avatar Mountains as it was only a 3min drive to the cable car station costing 70p. Eating was was quite expensive... we ordered two mains one starter and an alcoholic drink which came up to £58. Staff are really friendly. Breakfast was in a massive hall in next to Lobby which had a rotating buffet everyday and a western + very chinese option, the hall had carpeting instead of normal flooring which was a bit off putting as it had many stains but was still worth it as it was the best breakfast u were going to get.
Stayed 3 nights in Jul 2024

6/10 Okay

Travis

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

8/10 Good

Hai-Ying, Salem

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and confortable stay. Greater location.
Stayed 2 nights in Jun 2024

10/10 Excellent

Soentono

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are also friendly and helpful
Stayed 1 night in Jun 2024

10/10 Excellent

JER

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

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