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Best Western Plus Grand Hotel Zhangjiajie

4.5 star property

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Photo gallery for Best Western Plus Grand Hotel Zhangjiajie

Lobby
1 bedroom, premium bedding, down comforters, minibar
Breakfast for a fee
Interior
Porch

Reviews

6.6 out of 10

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
North of Dayong Park, Ziwu Westroad, Zhangjiajie, Hunan, 416680
  • Place, Tujia Folk Customs Park
    ‪1 min drive‬
  • Place, Tianmen Mountain Cable Car
    ‪5 min drive‬
  • Place, Zhangjiajie National Forest Park
    ‪7 min drive‬
  • Airport, Zhangjiajie (DYG)
    ‪6 min drive‬

Room options

View all photos for Deluxe Executive Suite Room

1 bedroom, premium bedding, down comforters, minibar

Deluxe Executive Suite Room

  • Sleeps 2

View all photos for Superior Executive Suite Room

1 bedroom, premium bedding, down comforters, minibar

Superior Executive Suite Room

  • Sleeps 2

View all photos for Deluxe City View Twin Room

1 bedroom, premium bedding, down comforters, minibar

Deluxe City View Twin Room

  • Sleeps 2

View all photos for Deluxe Panoramic Queen Room

1 bedroom, premium bedding, down comforters, minibar

Deluxe Panoramic Queen Room

  • Sleeps 2

View all photos for Superior 2-bed Room

1 bedroom, premium bedding, down comforters, minibar

Superior 2-bed Room

  • Sleeps 2

View all photos for Superior Queen Room

1 bedroom, premium bedding, down comforters, minibar

Superior Queen Room

  • Sleeps 2

View all photos for Family Suite

1 bedroom, premium bedding, down comforters, minibar

Family Suite

  • Sleeps 4

View all photos for Family Suite

1 bedroom, premium bedding, down comforters, minibar

Family Suite

  • Sleeps 6

View all photos for Tianmen Mountain View King Room

1 bedroom, premium bedding, down comforters, minibar

Tianmen Mountain View King Room

  • Sleeps 2

View all photos for Tianmen Mountain View Twin Room

1 bedroom, premium bedding, down comforters, minibar

Tianmen Mountain View Twin Room

  • Sleeps 2

View all photos for Deluxe River-view Queen Room

1 bedroom, premium bedding, down comforters, minibar

Deluxe River-view Queen Room

  • Sleeps 2

View all photos for River View Giant Screen Video Room (VIP Video Member + One-click Screen Projection)

1 bedroom, premium bedding, down comforters, minibar

River View Giant Screen Video Room (VIP Video Member + One-click Screen Projection)

  • Sleeps 2

View all photos for Deluxe Family Friendly Room - with View

1 bedroom, premium bedding, down comforters, minibar

Deluxe Family Friendly Room - with View

  • Sleeps 3

View all photos for Triple Room

1 bedroom, premium bedding, down comforters, minibar

Triple Room

  • Sleeps 3

About the neighborhood

Zhangjiajie

Located in Yongding within a mile (2 km) of 72 Strange Buildings, Best Western Plus Grand Hotel Zhangjiajie is within 2 miles (3 km) of Tujia Folk Customs Park. This 4.5-star hotel has 150 guestrooms and offers a full-service spa, free in-room WiFi, and free self parking.

What's nearby

  • Tujia Folk Customs Park - 1 min drive - 1.1 miles
  • Tianmen Mountain Cable Car - 5 min drive - 3.5 miles
  • Zhangjiajie National Forest Park - 7 min drive - 4.7 miles
  • Wulingyuan Scenic Area - 24 min drive - 15.1 miles
  • Great Gate at Tianmen Mountain - 24 min drive - 8.5 miles

Getting around

  • Zhangjiajie (DYG) - 16 min drive

Restaurants

  • ‪瑞幸咖啡 - ‬19 min walk
  • ‪맥도날드 - ‬4 min drive
  • ‪印象老灶台 - ‬4 min drive
  • ‪No Yeye No Tea - ‬19 min walk
  • ‪Nimo Kitchen - ‬19 min walk

About this property

Best Western Plus Grand Hotel Zhangjiajie

Guests staying at Best Western Plus Grand Hotel Zhangjiajie enjoy access to a full-service spa, a gym, and a sauna. There's free parking if you drive. Multilingual staff at the 24-hour front desk can assist with tours or tickets, securing valuables, and dry cleaning/laundry. Other amenities at this luxury hotel include meeting rooms, conference space, and a business center.
Guests can expect TVs with cable channels, along with free WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Refrigerators, minibars, and free newspapers are also available.
Recreational amenities at the hotel include a sauna and a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include manicures and pedicures. Children under 10 years old are not allowed in the spa without adult supervision. Guests under 5 years old are not allowed in the spa.

Similar properties

Exterior
Hilton Garden Inn Zhangjiajie Wulingyuan
Wulingyuan
  • Pool
  • Spa
  • Parking included
  • Free WiFi
9.6 out of 10, Exceptional, 17 reviews
$86 nightly
The price is $91
May 7 - May 8
Total with taxes and fees
Hilton Garden Inn Zhangjiajie Wulingyuan

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: High-speed internet

Parking and transportation

  • Free self parking on site

Food and drink

  • Breakfast available for a fee
  • A restaurant

Restaurants on site

  • Lobby Bar
  • Yage Western Restaurant

Things to do

  • Full-service spa
  • Gym
  • Sauna
  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference space
  • Meeting room

Full-service spa

  • Manicures/pedicures

Accessibility

  • Elevator

More

  • 26 floors
  • Art Deco architecture
  • Built in 2013

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 1:00 PM
Express check-in available
Minimum check-in age: 15

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: CNY 500.00 per stay

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
  • Check-in: 1:00 PM
  • Check-out: noon
  • Minimum check-in age: 15
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Best Western Plus Grand Zhangjiajie
Best Western Plus Grand Zhangjiajie
Hotel Best Western Plus Grand Hotel Zhangjiajie Zhangjiajie
Zhangjiajie Best Western Plus Grand Hotel Zhangjiajie Hotel
Hotel Best Western Plus Grand Hotel Zhangjiajie
Best Western Plus Grand Hotel Zhangjiajie Zhangjiajie
Best Western Grand Hotel Zhangjiajie
Best Western Plus Grand Hotel
Best Western Plus Grand
Best Plus Grand Zhangjiajie
Plus Zhangjiajie Zhangjiajie
Best Western Plus Grand Hotel Zhangjiajie Hotel
Best Western Plus Grand Hotel Zhangjiajie Zhangjiajie
Best Western Plus Grand Hotel Zhangjiajie Hotel Zhangjiajie

Frequently asked questions

What's there to do close to Best Western Plus Grand Hotel Zhangjiajie?

This hotel is situated in Yongding, close to Zhangjiajie National Forest Park, Tianmen Mountain Cable Car, and Yuhuangdong Grotto. Tujia Folk Customs Park is also within a driving distance of 1.6 mi.

Is parking available on site at Best Western Plus Grand Hotel Zhangjiajie?

Yes, self parking is offered for free at the hotel.

Is a spa located at Best Western Plus Grand Hotel Zhangjiajie?

There is a full-service spa available for guests to enjoy and services include mani/pedis.

Does Best Western Plus Grand Hotel Zhangjiajie feature a casino?

No, Best Western Plus Grand Hotel Zhangjiajie doesn't have a casino.

Is there an indoor pool at Best Western Plus Grand Hotel Zhangjiajie?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Best Western Plus Grand Hotel Zhangjiajie?

Amenities that appeal to couples at this hotel include a minibar, premium bedding, and a rainfall showerhead.

Does Best Western Plus Grand Hotel Zhangjiajie have a hot tub?

No, but guests can enjoy a sauna at this hotel.

Does Best Western Plus Grand Hotel Zhangjiajie feature a restaurant that includes a breakfast menu?

Yes, Best Western Plus Grand Hotel Zhangjiajie serves breakfast for a surcharge at Yage Western Restaurant.

Does Best Western Plus Grand Hotel Zhangjiajie allow pets to stay free of charge?

No, pets aren't allowed at Best Western Plus Grand Hotel Zhangjiajie.

Are there connecting rooms at Best Western Plus Grand Hotel Zhangjiajie?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Best Western Plus Grand Hotel Zhangjiajie?

The closest major airport to Best Western Plus Grand Hotel Zhangjiajie is Zhangjiajie (DYG), which is 4.9 mi away (16 minutes by car).

Can I book a room with a balcony at Best Western Plus Grand Hotel Zhangjiajie?

No, at Best Western Plus Grand Hotel Zhangjiajie, there aren't any guestrooms that list a balcony.

Does Best Western Plus Grand Hotel Zhangjiajie offer wedding services?

There are wedding services available at Best Western Plus Grand Hotel Zhangjiajie if that's in your vacation plans.

Best Western Plus Grand Hotel Zhangjiajie Reviews

Reviews

6.6
Rating 10 - Excellent. 2 out of 27 reviews
Rating 8 - Good. 11 out of 27 reviews
Rating 6 - Okay. 8 out of 27 reviews
Rating 4 - Poor. 3 out of 27 reviews
Rating 2 - Terrible. 3 out of 27 reviews

7.0/10

Cleanliness

7.0/10

Staff & service

4.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveler

Traveled with partner, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
No help with english at all Did not want to help and no atm
Stayed 8 nights in Oct 2019

6/10 Okay

Verified traveler

Stayed 3 nights in Jun 2019

4/10 Poor

Brian, USA

Disliked: Cleanliness, property conditions & facilities, room comfort
Zero English capability. Hotel and facilities are dated and in poor repair.
Stayed 2 nights in Oct 2018

2/10 Terrible

Kitten, New York, New York

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff does not speak a word of English. Room has a funny odor. Hotel was very very noisy. I got a wake up call at 6:30am and didn’t request for one.
Stayed 2 nights in Sep 2018

2/10 Terrible

Juanelo

Disliked: Cleanliness, property conditions & facilities, room comfort

did not like it.

yeah i know its a cheap hotel, should not have high expectations, but this one I was really happy to leave it. noisy outside, smelly, breakfast vomitable (smelly you really don't want to eat there! and mostly chinese options.)
Stayed 2 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable

I was expecting a bit more English capability since it is a best western chain; asking questions beyond checking in questions was difficult. Also the breakfast is advertised as western but it is not. A very comfortable stay overall.
Stayed 1 night in Oct 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

nice reasonably priced hotel

overall hotel is good but ac don't work no matter what you do it is set at 26.5 which is way too hot for some people. breakfast is average. for the price it is good except too hot for us to be comfortable.

6/10 Okay

Verified traveler

Disliked: Cleanliness

Nice for an hotel in the middle of the country

The hotel is reasonably good for Zhangjiajie. Not really in the occidental standards because the floor of the room was durty, the joints in the bathroom were black, the plugs falling from the wall but the overall was confortable. The staff doesn't speak english but is really into the service. They ordered us some food on night and tried to understand our needs the best they could. Need a taxi to go to the city center but location is good enough. City center is not the best attraction of this area.

6/10 Okay

Marika

Liked: Room comfort

Ok... Not Best Westerns Best

I had high expectations for this hotel since Best Western chains are usually pretty nice. Granted it was a decent hotel and the front desk tried to be helpful but spoke no English so communication was difficult. The room and bed was comfortable but the cleanliness could use some work. Especially the carpets were very dirty with stains all over them...but they so give you very nice slippers. The free breakfast was extensive but not very western friendly (not their fault as there aren't many western visitors) and the coffee was terrible. Also I know it's a china thing but there was a lot of cigarette smoke especially in the lobby and it would seep into our room regularly. Overall it was fine for the price but I wouldn't recommend for westerners. Another problem was that the website says they have free airport pickup and drop off which they don't so don't even bother asking, every person gives you a different story. Just take a taxi and don't let the cabbies charge you more than 40rmb. I did like the flower and chocolate on my pillow when we arrived :)

6/10 Okay

sweta, US

Unclean

I felt the hotel was not that clean. I felt it was not worth the money.

10/10 Excellent

Daniel, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

very good . more than 5 star for me

I recommend that suite hotel . very nice , very nice size . and service is good , beside subway service . a nice coffee shop just on ground floor , the view is good , very clean , for the price , cant complaint . you can feel you at home .

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, buffet was good, staff friendly. Only manager spoke English. Would be helpful to have someone that could speak or translate to plan activities around the area.

10/10 Excellent

Geralis, Red Deer, ab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Nice hotel, not great location, as not much for restaurants around. Staff knew some English, not a lot. Comfortable beds and nice bathrooms

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointing customer service.

We stayed in the hotel for three nights. The rooms were good but the shower was blocked and water was spilling into the bathroom. We reported it to the receptions but no one came to clear the blocked shower. No one at reception could speak English and I have to use my basic knowledge in Mandarin to communicate.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

where's my room

Well they could not find my reversation. It was 10:30 at night I was tired got ripped by the taxi. $150RMB. It should have been $50RMB at most Do they gave me a room. $2000RMB for two nights At least I thought it was. Room was great more than I needed. When I checked out I ask for a receipt. Well again no English and was told he did not know what I was charged per night so he could not give me a receipt. I'm sure if I spoke Chinese I would have been given a receipt. So u don't even know what I was charged. We will see If you know Chinese I think it's a great place

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel little pricey as far as China goes

It was a very nice hotel overall a little expensive compared to other hotels we had in China. The only problem I had was the main floor restaurant service was not very good wouldn't recommend that. Although the free breakfast on the secound floor was excellent.

8/10 Good

Rajan, San Jose, CA

Liked: Cleanliness, staff & service, room comfort

Nice Hotel b/w Tianmen and Zhangjiajie Mountain

We stayed in an executive suite and it was very comfy. However if you are going to be at the Zhangjiajie national park area, I would recommend getting a hotel near there. This place is 40 minute bus ride and people don't speak English. Taxi drivers won't turn on the meter and they would ask ridiculously high price. We had to pay 50 RMB to get to the hotel but if you get arrive at the airport before 9:00 PM take the burgundy color minibus to wherever you are going. It's just 12 RMB per person to get to the mountain.

6/10 Okay

Lena, Wien

Liked: Cleanliness
Es war leider sehr kalt, man kann zwar die Temperatur im Zimmer regeln nur bewirkt es nichts. Das Personal hat uns dafür eine extra Heizung ins Zimmer gestellt. Das Frühstück war eher mager und die Lage ist nicht zentral. Das Personal hat kaum englisch gesprochen war aber trotzdem bemüht. 4 Sterne sind es dennoch keine
Stayed 2 nights in Nov 2018

2/10 Terrible

Magnus

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nej nej nej

Detta kan aldrig vara ett 4*hotell. Möjligtvis på 90-talet då bilderna förmodligen är tagna. Mattan i rummet var hemsk med massor med stora fläckar. Duschen ofräsch, svart smuts runt kanterna. Hål i sängkläderna. Närområdet en enda stor byggarbetsplats. Långt till allt. Ingen behaglig vistelse här. Bilder finns men då kraschar appen.
Stayed 5 nights in Oct 2018

6/10 Okay

WENTAO

Liked: Staff & service, room comfort
Stayed 4 nights in Jun 2018

8/10 Good

yt, japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

清潔なホテル

駅や空港からは少し遠いが、清潔で快適なホテル。フロントは英語はあまりできないが、頑張って理解しようとしてくれる。1階のレストランは安くておいしい。

6/10 Okay

Mauricio

Liked: Cleanliness
Disliked: Room comfort

Buena ubicacion

Deberia de tener mas pesonal que hable ingles es dificil encontrar a alguien que hable ingles en horarios fueras de oficina

8/10 Good

mengfang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
就在我大学附近，交通还可以 。早餐不好吃

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel !! The only problem is too far away from the downtown.