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Hotel Elite Zermatt

3.0 star property
Mountain ski retreat with full-service spa and restaurant

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Photo gallery for Hotel Elite Zermatt

Deluxe Double Room | Premium bedding, minibar, in-room safe, desk
View from property
Property amenity
Interior
Junior Suite | Living room | Flat-screen TV

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Spa
  • Housekeeping
  • Bar
  • Laundry
  • Free WiFi

Explore the area

Map
Hofmattweg 3, Zermatt, VS, 3920
  • Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Zermatt-Furi Gondola
    ‪11 min walk‬
  • Sunnegga Ski Resort
  • Sion (SIR)
    ‪90 min drive‬

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Room options

View all photos for Superior Single Room

Superior Single Room | Premium bedding, minibar, in-room safe, desk

Superior Single Room

  • 196 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

Deluxe Double Room (Matterhorn view from balcony)

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, minibar, in-room safe, desk

Deluxe Double Room

  • 247 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite

Junior Suite | Living area | Flat-screen TV

Junior Suite

  • 325 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Superior Double Room

Superior Double Room | Premium bedding, minibar, in-room safe, desk

Superior Double Room

  • 212 sq ft
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

About the neighborhood

Zermatt

Hotel Elite Zermatt places you next to Zermatt-Matterhorn Ski Paradise and within a 5-minute walk of St. Mauritius Church. This 3-star hotel has 21 guestrooms and offers conveniences like free breakfast, a full-service spa, and free in-room WiFi.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 miles
  • Matterhorn Museum - 2 min walk - 0.1 miles
  • Zermatt - Furi - 3 min walk - 0.2 miles
  • Zermatt–Sunnegga Funicular - 6 min walk - 0.4 miles
  • Zermatt-Furi Gondola - 11 min walk - 0.6 miles

Getting around

  • Zermatt Gornergratbahn Station - 5 min walk
  • Sion (SIR) - 75 min drive

Restaurants

  • ‪Brown Cow - pub - ‬2 min walk
  • ‪Bäckerei-Konditorei-, Tea-Room Hörnli - ‬2 min walk
  • ‪Pizzeria Ristorante Molino Seilerhaus - ‬3 min walk
  • ‪Le Petit Royal - ‬3 min walk
  • ‪Stefanie's Creperie - ‬2 min walk

About this property

Hotel Elite Zermatt

Mountain ski retreat with full-service spa and restaurant
Renovated in 2019, Hotel Elite Zermatt offers a full-service spa, a sauna, and free WiFi in public areas. Transportation is made easy with a free train station shuttle. Front-desk staff can assist with tours or tickets, securing valuables, and luggage storage. Other amenities at this ski hotel include free newspapers, a terrace, and laundry facilities.
Guests can expect free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other standard amenities include balconies, minibars, and safes.
Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Wellness Hotel Elite. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna. The spa is open daily.

Languages

English, French, German, Italian

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Free train station pick-up shuttle
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Downhill skiing
  • Full-service spa
  • Ice skating
  • Sauna
  • Ski storage
  • Sledding
  • Snowboarding
  • Snowshoeing
  • Steam room
  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Hot stone massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path to elevator

More

  • 5 floors
  • Built in 1962
  • Renovated entire property - May 2019
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Minibar

More

  • Desk
  • Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: 9 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 8:30 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 18 and up, and test must have been administered no more than 24 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 14 and up
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

  • Service animals exempt from fees

Children and extra beds

  • Cribs/infant beds are available for CHF 40.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Crib (infant bed) fee: CHF 40.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: noon—-9 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is available during limited hours. For convenient arrivals, you can take advantage of the free train station pick-up service.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination.
  • The negative COVID-19 test result requirement applies to all guests aged 18 and up, and the test must have been administered no more than 24 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 14 and up.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Elite Hotel Zermatt
Elite Zermatt
Elite Zermatt Hotel
Hotel Elite Zermatt
Hotel Elite Zermatt Hotel
Hotel Elite Zermatt Zermatt
Hotel Elite Zermatt Hotel Zermatt

Frequently asked questions

Is free cancellation available at Hotel Elite Zermatt?

Hotel Elite Zermatt provides free cancellation on select room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

What is there to do close to Hotel Elite Zermatt?

This hotel is located in Zermatt, just steps from Zermatt-Matterhorn Ski Paradise and Mountaineers Cemetery, and within a short walk of Matterhorn Museum. You'll also find Zermatt - Furi and Zermatt–Sunnegga Funicular less than a mile away.

Is parking available on site at Hotel Elite Zermatt?

No, there isn't parking available at the hotel.

Is there a spa at Hotel Elite Zermatt?

Wellness Hotel Elite is the hotel's full-service spa and services include deep-tissue massages.

Does Hotel Elite Zermatt include a casino at the property?

No, Hotel Elite Zermatt doesn't have a casino.

Is there an indoor pool at Hotel Elite Zermatt?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Hotel Elite Zermatt?

There are plenty of amenities for couples at this hotel, including a bar, a restaurant, and a full-service spa.

Are there hot tubs at Hotel Elite Zermatt?

No, but this hotel does have a steam room.

Does Hotel Elite Zermatt have a restaurant with a breakfast menu?

Yes, Hotel Elite Zermatt serves free buffet breakfast each morning from its restaurant.

Does Hotel Elite Zermatt allow pets to stay free of charge?

No, pets aren't allowed at Hotel Elite Zermatt though service animals are welcome.

Are there connecting rooms at Hotel Elite Zermatt?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Hotel Elite Zermatt?

The closest major airport to Hotel Elite Zermatt is Sion (SIR), which is about 24 mi away.

Can I book a room with a balcony at Hotel Elite Zermatt?

Yes, every guestroom at Hotel Elite Zermatt comes with a balcony with some featuring garden or mountain views.

Hotel Elite Zermatt Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 55 out of 155 reviews
Rating 8 - Good. 74 out of 155 reviews
Rating 6 - Okay. 22 out of 155 reviews
Rating 4 - Poor. 2 out of 155 reviews
Rating 2 - Terrible. 2 out of 155 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service in this hotel is the best.

10/10 Excellent

Patricia

Stayed 2 nights in Sep 2022

10/10 Excellent

Michelle

Stayed 1 night in Sep 2022

10/10 Excellent

Aaron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful and warm stay

Rooms were sufficient. Nice bathtub. Strong and warm shower. Beds were comfy but pillows too soft for my liking. Balcony was nice. But 2 most important points. First, the owner Marianne was a perfect host. Very helpful, accomodating, friendly and approachable. She made the stay into a 5-star holiday. Second, the buffet breakfast provided was very homely. Small set up but you have breads, spreads, cheeses, cold cuts, eggs, ham, mushrooms, hot drinks, juices, cereals, fruits. Didnt expect the breakfast spread to be so comprehensive. Shows how thoughtful the hotel is towards its guests!
Stayed 1 night in Sep 2022

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

As everything you want

Lovely Little Hotel very clean and comfortable and at a great price and great location
Stayed 1 night in Jun 2022

6/10 Okay

Amparo c

Traveled with partner
Disliked: Amenities
does not have jacuzzi, smaller room
Stayed 3 nights in Dec 2021

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ideal location

Excellent location for everything - pubs, restaurants, clubs even ski slopes are not too far away - easy bus ride to either Gornergrat Bahn or the Matterhorn Express. The staff are very friendly. I would go back. I loved the jacuzzi in our room.
Stayed 8 nights in Dec 2019

10/10 Excellent

Kathryn, Canada

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and friendly!! It is in a very convenient location
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveler

Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2018

8/10 Good

Lance

Liked: Cleanliness, property conditions & facilities, room comfort
Rooms were nice. Located conveniently near the main street. Free shuttle from the train station to the hotel was a godsend, since we had luggage. Elevator was old and scary, can only carry 2 people at a time.
Stayed 1 night in Dec 2018

8/10 Good

Daniel

Very nice and clean. Location was good too. Just a little pricey.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Elite

Central location. Convenient for station and restaurants. Friendly staff and nice breakfast. Good size room.
Stayed 1 night in Oct 2018

8/10 Good

Ryan

Liked: Cleanliness, property conditions & facilities, room comfort
We enjoyed our stay at hotel elite zermat. The bathroom was big and the breakfast was sufficient. We got a little worried that we were going to miss our train because we left our luggage after the checkout but there was no front desk when we were about to get back our luggage. Good thing, there was a number we could call to help us with our luggages
Stayed 1 night in Sep 2018

8/10 Good

Sungae

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Stephanie, New Jersey

Liked: Staff & service
Disliked: Room comfort

Nice stay

Had a nice stay the room was great but the place is a bit old and rough around the edges. Enjoyed a delicious breakfast which was included so that was a big plus. However the pillows were terrible like a piece of cardboard with a sheet over it.
Stayed 1 night in Oct 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities

trip to Zermat

The location is great but this hotel the room is so smell.. The carpet is so old.. Smell Odor
Stayed 2 nights in Sep 2018

10/10 Excellent

Sue, Minnesota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, a 5 minute walk to train station, restaurants, and trail heads. Room was fantastic with a balcony and a view of the mountains.
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

מקום מצויין

Stayed 1 night in Sep 2018

8/10 Good

Brett, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice budget hotel

I only stayed 1 night but I was very happy at the price I paid. The hotel is in a great location only 10 minutes walk from the station and right in the centre of the village. My single room was very basic but nice and clean and the continental buffet breakfast was sufficient. Staff were friendly and the WIFI was excellent but the highlight was looking up at the Matterhorn from my window and balcony.
Stayed 1 night in Sep 2018

8/10 Good

emily

Liked: Cleanliness, room comfort
Disliked: Staff & service

Nice Hotel - Rude and Useless Staff

Although this hotel was great with a good location - easily within walking distance of the town and the Gongergrat train - the staff ruined our experience. When we first checked in the lady behind the counter couldn't find our reservation and was faffing around with the paperwork so much that check in took a very long time. We then paid the city tax and she gave us our key and she told us she would find our paperwork later. She did not give us a receipt for the city tax as she was in such a faf that she couldn't find our paper reservation. Then as we were checking out a different woman made us pay the city tax again saying that because we didn't have a receipt we obviously hadn't paid it. The woman we spoke with at check out was incredibly rude and unhelpful, and was the same woman that the night before we had asked if it was possible to have extra pillows and even though we said we were happy to wait for them - she very rudely said no and that she had to bring them up. She never brought them and they never arrived even after we asked again. The hotel was nice though and we had a good view of the matterhorn from our room, however I wouldn't stay here again as the staff and the city tax issue left a bitter taste in our mouth.
Stayed 2 nights in Aug 2018

10/10 Excellent

Chris, St louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for Zermatt
Stayed 1 night in Aug 2018

8/10 Good

Travellover, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel!

The hotel is quite near the train station but can feel like a bit of a walk of you have heavy luggage. The bathroom is huge, spacious and clean. There was also a nice balcony to with a lovely view of the village. The room was comfortable and adequate. The breakfast was good and the staff was hospitable and helpful. They provided a kettle for us to boil water in the bedroom. If we go back, will stay at least 2 nights as the Zermatt village is really nice to walk around and explore.
Stayed 1 night in Aug 2018

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay

Very nice jetted bathtub, view of the Matterhorn, and good breakfast (cold cuts, cheese, breads, boiled eggs, yogurt, cereal, coffee).
Stayed 2 nights in Aug 2018