I didn’t like how when ordering room service I had to come down to grab my food, was not easy with a toddler and newborn. Why is it called room service? Aaltos. Even brunch the next morning of all the staff I saw and spoke with, one was very kind and got my son something to color on/with and was helpful, the others seemed annoyed and like we were a inconvenience, though the ones serving the food during brunch were happy and kind, and they were the ones that were actually dealing with a rush of people. The housekeeping was awesome, gave me everything I needed and was very kind and happy too. I get some people have bad days, but kindness is free and unless I’m being rude towards u, there’s no reason to act like I’m inconvenient when I’m just a guest, even my toddler wasn’t acting up, which would be understandable too if that had been the case.