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Sugar Mill hotel

4.0 star property
Beach hotel with 2 restaurants and a full-service spa

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Photo gallery for Sugar Mill hotel

Outdoor pool
Tiffany Prestige | Premium bedding, down comforters, memory foam beds, in-room safe
Restaurant
Restaurant
Exterior

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Breakfast included
  • Bar
  • Kitchen
  • Spa
  • Pool

Explore the area

View in a map
main street, West End, Tortola
  • Place, Apple Bay
    ‪6 min walk‬
  • Place, Tortola Cruise Ship Port
  • Place, Cane Garden Bay Beach
  • Airport, Tortola (EIS-Terrance B. Lettsome Intl.)

Room options

View all photos for DeLuxe Studios

DeLuxe Studios | Premium bedding, down comforters, memory foam beds, in-room safe

DeLuxe Studios

9.8 out of 10
Exceptional
(9 reviews)
  • 320 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Tiffany Prestige

Tiffany Prestige | Premium bedding, down comforters, memory foam beds, in-room safe

Tiffany Prestige

10.0 out of 10
Exceptional
(3 reviews)
  • 320 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

About the neighborhood

West End

Apple Bay is a short stroll from Sugar Mill hotel, and other popular attractions like Smuggler's Cove Beach are within a few miles (5 km). This 12-room, 4-star hotel has 2 restaurants along with conveniences like a full-service spa and an outdoor pool.

What's nearby

  • Apple Bay - 6 min walk - 0.3 miles

Getting around

  • Terrance B. Lettsome Intl. Airport (EIS) - 47 min drive

Restaurants

  • ‪Banana's Bar & Grill - ‬4 min drive
  • ‪Omar’s Dockside - ‬9 min drive
  • ‪Admiral’s Bar - ‬8 min drive
  • ‪Myetts Garden & Grill - ‬4 min drive
  • ‪Mulligans - ‬8 min drive

About this property

Sugar Mill hotel

Beach hotel with 2 restaurants and a full-service spa
Guests staying at Sugar Mill hotel enjoy access to a full-service spa, an outdoor pool, and free WiFi in public areas. You can take advantage of free parking if you drive. A multilingual staff is on hand to assist with luggage storage and tours/tickets. Other amenities at this beach hotel include a meeting room, a library, and a terrace.
42-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Memory foam beds sport premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and slippers. Kitchenettes, balconies, and sitting areas are also available.
Recreational amenities at the hotel include an outdoor pool.
Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 8:00 AM to 10:00 AM
  • 2 restaurants
  • 3 bars/lounges
  • A beach bar
  • A coffee shop/cafe

Things to do

  • Designer stores
  • Free beach club
  • Full-service spa
  • Library
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room kitchenette
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • Outdoor furniture
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Hot stone massages
  • Outdoor treatment areas
  • Spa open daily
  • Swedish massages
  • Thai massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with digital channels
  • Streaming services

Food and drink

  • Coffee grinder
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Ice maker
  • Kitchenette
  • Paper towels
  • Refrigerator
  • Restaurant dining guides
  • Wet bar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The property charges 3 percent for credit card payments
There is no front desk at this property
Guests will receive an email within 7 days before arrival with check-in instructions; your host will greet you
This property doesn't offer after-hours check-in
Prior to arrival, you must complete online registration via a secure link

Access methods

Host will greet you

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 150.00 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Credit card charges are subject to a surcharge of 3 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a smoke detector.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.

Property is also known as

Sugar Mill hotel Hotel
Sugar Mill hotel West End
Sugar Mill hotel Hotel West End

Frequently asked questions

What's there to see around Sugar Mill hotel?

This hotel is located in West End, just steps from North Shore Shell Museum and Little Carrot Bay, and within a short walk of Apple Bay. You'll also find Great Carrot Bay and Ballast Bay less than a mile away.

Will I be able to park at Sugar Mill hotel?

Yes, self parking is offered for free at the hotel.

Is there a spa at Sugar Mill hotel?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages.

Does Sugar Mill hotel feature a casino at the property?

No, Sugar Mill hotel doesn't have a casino.

Will I find an indoor pool at Sugar Mill hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Sugar Mill hotel a good place to stay for couples?

This beachfront hotel offers plenty of amenities for couples including a beach bar, an outdoor pool, and 2 restaurants.

Are there hot tubs at Sugar Mill hotel?

No, there isn't a spa tub at this hotel.

Does Sugar Mill hotel have a restaurant with a breakfast menu?

Yes, Sugar Mill hotel has 2 restaurants, and serves free cooked-to-order breakfasts each morning.

Will Sugar Mill hotel allow pets to stay free of charge?

No, pets and service animals aren't allowed at Sugar Mill hotel.

Are there connecting rooms at Sugar Mill hotel?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How far is the airport from Sugar Mill hotel?

The closest major airport to Sugar Mill hotel is Terrance B. Lettsome Intl. Airport (EIS), which is 12.5 mi away (47 minutes by car). Another top airport is Spanish Town (VIJ-Virgin Gorda), which is around 16.2 mi away.

Can I book a room with a balcony at Sugar Mill hotel?

Yes, every guestroom at Sugar Mill hotel comes with a balcony with some featuring sea views.

Does Sugar Mill hotel host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Sugar Mill hotel.

Sugar Mill hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 43 out of 51 reviews
Rating 8 - Good. 5 out of 51 reviews
Rating 6 - Okay. 2 out of 51 reviews
Rating 4 - Poor. 0 out of 51 reviews
Rating 2 - Terrible. 1 out of 51 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Travis Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would give it 15 out of 10 stars if I could! Great stay and experience with wonderful staff!
Stayed 7 nights in Jul 2025

6/10 Okay

Philip

Liked: Room comfort

Good but could be better (for the money)

Our room was comfortable and fine. The furnishings were older, showing their age. The beds are basic aluminum frames set against a separate unconnected decorative headboard. The walls, doors, cabinets all need work. There were 3 ashtrays in the room and one on the balcony even though this is a nonsmoking resort but the room did not smell like smoke — just musty. Lastly, the walkway to the room, an angled walkway, is treacherous when wet. The grounds are lovely but details like the pool tile at waterline has not been cleaned of green algae and there are no towels by the beach. The best part, by far, is the restaurants and bar. Excellent food and ambiance and service, though be prepared for substantial delays and forgetfulness if they get busy. The managers are efficient and polite but not warm and engaging. Overall, a good stay in a beautiful place that needs some shoeshine, spit, and polish.
Stayed 3 nights in Jul 2025

10/10 Excellent

John D, Yonkers

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Elizabeth A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Marc

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay at the West end.
Stayed 3 nights in May 2025

10/10 Excellent

Nelson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay, wonderful staff, excellent restaurants
Stayed 1 night in Apr 2025

6/10 Okay

Daniel

Stayed 2 nights in Jan 2025

10/10 Excellent

Todd

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best places to stay ever! Staff was amazing
Stayed 2 nights in Apr 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were really great and helpful. The hotel was just a bit off the beaten path. The all inclusive is well worth it if you plan to spend most of your time at the hotel.
Stayed 5 nights in Feb 2025

10/10 Excellent

KATHLEEN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Andrea and Rupert are outstanding hosts
Stayed 5 nights in Jan 2025

8/10 Good

ferdinand van der

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifull property, would like to see more lighting on the pathways. GM&Staff all were very helpfull and friendly
Stayed 2 nights in Feb 2025

10/10 Excellent

george

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Stay!

At Sugar Mill Hotel we found a charming, cottage like accommodation. We had a view of the sea. Our hosts and all the staff were all helpful and friendly. The meals were excellent, and the atmosphere in the dining rooms perfect.
At the pool
Stayed 3 nights in Feb 2025

10/10 Excellent

Becky

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Isabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overnight stay

Had an overnight stay there after one week sailing. Andrea and her husband are wonderful hosts. I enjoyed my complementary drink on arrival. My room was very spacious and had everything you could need during your stay. The housekeeping was so helpful and polite and was there if you needed anything. I ate lunch and breakfast in the beach restaurant. Food was good but not special and I didn’t find the staff particularly welcoming there. On the other hand, I could not fault the main restaurant and enjoyed a beautiful meal in the evening.
Stayed 1 night in Jan 2025

10/10 Excellent

Bradford

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time! Everyone at Sugar Mill was friendly and helpful. The restaurant is very good and everything on the menu is fantastic. It,s close to West End to pick up ferries or charters and not too far from Road Town either. The property is beautiful with lush, tastefuly landscaped vegetation and great views of the water.
Stayed 4 nights in Jan 2025

10/10 Excellent

Christa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traditional Caribbean hotel, upscale with nice amenities. The owners were on site, great hospitality, excellent food. Staff friendly, helpful and truly interested in making our stay memorable.
Stayed 1 night in Nov 2024

10/10 Excellent

James, Satellite Beach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners take such a hands-on approach. It's a fabulous boutique property. They have done a wonderful job of preserving the feel of the old sugar mill, while providing modern convivences.
Stayed 1 night in Dec 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Well run, beautiful and charming. Food was outstanding!
Stayed 2 nights in Jul 2024

10/10 Excellent

Mary Jo, San Antonio

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the dining experience! Nice pool too!
Stayed 2 nights in Jun 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Greg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suger Mill is very clean with a friendly staff. Dining was fantastic.
Stayed 2 nights in Jun 2024

10/10 Excellent

Pamela Jayne, Micco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay great food too.
Stayed 4 nights in May 2024