4/10 Malo
Maria Teresa
Viaje familiar con niños
21 ago. 2025
No le gustó: Limpieza, servicio y personal, servicios
The property is new and have a lot of potential, but unfortunately sheets were dirty and towels smelled of damp. Toilet paper was not enough and they were stingy if you asked for more. Food was good, but waiters were slow and they didn’t seem to understand what their job implies (they forgot to give you glasses or cutlery unless you specifically asked for them). For this reason, eating took a minimum of 1 and half hour each time…Also check out was at 9.30 am- we asked if we could check out at 12, since we had a driver coming to pick us up at that time- considering it is low season, now the resort is empty- no more than 5 rooms were used on 200 available; also we knew that cleaning stuff start cleaning in the afternoon- well, they told us NO, that 11 was the maximum we could stay. Of course, it was a favour we were asking for, but we could not understand their reasoning for denying our request. Anyway, staff was in general very nice, but probably in low season there are only not very experienced people…
Maria Teresa
Se hospedó 2 noches en agosto de 2025