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Hotel Hacienda Los Volcanes

3.5 star property

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Photo gallery for Hotel Hacienda Los Volcanes

Front of property
Pool
Exterior
In-room safe, individually decorated, individually furnished, desk
Lobby sitting area

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
  • Business services
  • Laundry

Explore the area

View in a map
Car. de San Lucas a Barcenas Granja 37, Villa Nueva
  • Place, Mercado Municipal San Lucas Sacatepéquez
    ‪17 min drive‬
  • Place, Universidad del San Carlos de Guatemala
    ‪26 min drive‬
  • Place, Casa Santo Domingo Museum
    ‪39 min drive‬
  • Airport, Guatemala City (GUA-La Aurora Intl.)
    ‪35 min drive‬

Room options

View all photos for Deluxe Double Room, 1 King Bed, Mountain View

Shower, hair dryer, towels, soap

Deluxe Double Room, 1 King Bed, Mountain View

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Double Room, 2 Queen Beds, Garden View

Shower, hair dryer, towels, soap

Deluxe Double Room, 2 Queen Beds, Garden View

  • Garden view
  • 344 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

About the neighborhood

Villa Nueva

Hotel Hacienda Los Volcanes places you 6.9 mi (11.1 km) from Casa Santo Domingo Museum and 7.3 mi (11.8 km) from Central Park. This 12-room, 3.5-star hotel has free in-room WiFi along with free self parking and a conference center.

What's nearby

  • Mercado Municipal San Lucas Sacatepéquez - 17 min drive - 6.2 miles
  • Universidad del San Carlos de Guatemala - 26 min drive - 11.2 miles
  • Casa Santo Domingo Museum - 39 min drive - 10.8 miles
  • Antigua Guatemala Cathedral - 42 min drive - 11.3 miles
  • Central Park - 42 min drive - 11.3 miles

Getting around

  • La Aurora Intl. Airport (GUA) - 58 min drive

Restaurants

  • ‪Burger King - ‬8 min drive
  • ‪Antigua’s Ceviche - ‬6 min drive
  • ‪Hacienda Los Volcanes - ‬1 min walk
  • ‪San Martin, San Lucas - ‬7 min drive
  • ‪McDonald's - ‬7 min drive

About this property

Hotel Hacienda Los Volcanes

Hotel Hacienda Los Volcanes features free WiFi in public areas, a conference center, and a business center. There's free parking, and a shuttle from the airport to the hotel (available 24 hours) for USD 10 per person. The 24-hour front desk has staff standing by to help with luggage storage, securing valuables, and tours or tickets. Additional amenities include free newspapers, a terrace, and a TV in a common area.
Guests can expect free WiFi and 36-inch flat-screen TVs with cable channels. Other amenities include private yards, coffee makers, and hair dryers.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport pick-up shuttle at scheduled times and on request for a surcharge
  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free local cuisine breakfast available daily 7:00 AM to 11:00 AM
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Hacienda Los Volcanes

Things to do

  • Playground
  • TV in common areas

Family friendly

  • In-room crib
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 300 meeting rooms
  • Business center
  • Conference center (2,863 square feet of space)

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessibility
  • Wheelchair-accessible parking

More

  • Banquet hall
  • Designated smoking areas (fines apply)
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 36-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Late-night room service
  • Tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children stay free when using existing bedding (children may not be eligible for free breakfast)
  • Rollaway/extra beds are available for USD 25.0 per day
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 10 per person
  • Airport shuttle fee per child: USD 10 (up to 12 years old)
  • Rollaway bed fee: USD 25.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
  • Check-in: 3:00 PM
  • Check-out: 1:00 PM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals, you can take advantage of the airport pick-up service (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.

Property is also known as

HOTEL HACIENDA LOS VOLCANES Hotel San Mateo Milpas Altas
HOTEL HACIENDA LOS VOLCANES Hotel
HOTEL HACIENDA LOS VOLCANES San Mateo Milpas Altas
Hacienda Los Volcanes
Hacienda Los Volcanes Nueva
Hotel Hacienda Los Volcanes Hotel
Hotel Hacienda Los Volcanes Villa Nueva
Hotel Hacienda Los Volcanes Hotel Villa Nueva

Frequently asked questions

Are free cancellation options available at Hotel Hacienda Los Volcanes?

Hotel Hacienda Los Volcanes provides free cancellation on certain room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

What is there to do around Hotel Hacienda Los Volcanes?

This hotel is located in Villa Nueva, close to Casa Santo Domingo Museum, Mercado Municipal San Lucas Sacatepéquez, and Cerro de La Cruz. You'll also find Las Capuchinas Convent and Santa Clara Convent nearby.

Is parking available on site at Hotel Hacienda Los Volcanes?

Yes, secured self parking is offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Does Hotel Hacienda Los Volcanes have a casino at the property?

No, Hotel Hacienda Los Volcanes doesn't have a casino.

Will I find an indoor pool at Hotel Hacienda Los Volcanes?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Hotel Hacienda Los Volcanes?

Couples staying at this hotel will appreciate amenities like late-night room service as well as a restaurant and a free daily breakfast.

Are there hot tubs at Hotel Hacienda Los Volcanes?

No, this hotel doesn't have a spa tub.

Does Hotel Hacienda Los Volcanes feature a restaurant that includes a breakfast menu?

Yes, Hotel Hacienda Los Volcanes serves free breakfast (local cuisine) at Hacienda Los Volcanes each morning.

Does Hotel Hacienda Los Volcanes allow pets to stay free of charge?

No, pets aren't allowed at Hotel Hacienda Los Volcanes.

Are there connecting rooms at Hotel Hacienda Los Volcanes?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How far is the airport from Hotel Hacienda Los Volcanes?

The closest major airport to Hotel Hacienda Los Volcanes is La Aurora Intl. Airport (GUA), which is 13.9 mi away (58 minutes by car).

Are there rooms with balconies that I can book at Hotel Hacienda Los Volcanes?

No, you won't find guestrooms with balconies at Hotel Hacienda Los Volcanes.

Hotel Hacienda Los Volcanes Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 9 out of 15 reviews
Rating 8 - Good. 1 out of 15 reviews
Rating 6 - Okay. 3 out of 15 reviews
Rating 4 - Poor. 0 out of 15 reviews
Rating 2 - Terrible. 2 out of 15 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Rolando

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best place
Stayed 2 nights in Nov 2024

2/10 Terrible

carlos

Disliked: Cleanliness, staff & service, property conditions & facilities
The place is nice, but the service and the restaurant is so bad. I got Check in it was supposed to be at three not at 4 PM The customer service of the Manager itself. It was really bad. He promised a bottle of wine for the inconvenience and he gave me his two glasses by the way I didn’t accept it.
Stayed 2 nights in Oct 2024

6/10 Okay

Hannah, Brooklyn

Traveled with group
Disliked: Cleanliness, staff & service, amenities
It was okay.
Stayed 1 night in Aug 2024

10/10 Excellent

Renee

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful gem of a place in the country. Comfy beds, animals for the kids to look at, and delicious food at the restaurant. Will be returning when we are in the area again!
Stayed 1 night in Aug 2024

6/10 Okay

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Emely

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

10/10 Excellent

nills

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

10/10 Excellent

nills

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!!! Peacefull clean secured and good breakfast!!!
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was awesome. Good service. The weather was nice and the room with the terrace just simply stole my heart.
Stayed 1 night in Dec 2019

10/10 Excellent

Angela

Stayed 1 night in Dec 2024

10/10 Excellent

Ronald

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2024

6/10 Okay

Odilia

Traveled with family
Disliked: Staff & service, property conditions & facilities

Mala experiencia

Al final muy mal porque Al hacer check out nos salieron con que había una sábana manchada y que había que pagar el equivalente a US 45, y como no hacen la revisión en el momento, era su palabra contra la nuestra y si no pagábamos no nos dejaban salir , al final mejor pagamos lo que consideramos una extorsion
Stayed 1 night in Aug 2024

8/10 Good

Priscila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito lugar, la comida muy rica, pero no me gustó que solo ponen 2 toallas por habitacion y un rollo de papel en el baño
Stayed 1 night in Jul 2024

2/10 Terrible

OSCAR LEONEL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lamentablemente me notificaron que mi reserva no la podría honrar porque hubo otro pasajero Y aparte la aplicación de hoteles.com no me permitió comunicarme con el hotel
Stayed 1 night in Dec 2022

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