2/10 Terrible
Santos
Viaje de negocios
17 nov. 2025
No le gustó: Servicio y personal y servicios
Hotel are well located 12 minutes walking distance to San Marcos Square
Breakfast are poor , and people unprofessional
I ordered a river taxi 24 hours in advance and was told that half an hour before my departure would be sufficient to get to my destination, so that's what I did.
The next day, 12 minutes after the agreed time, the taxi still hadn't arrived.
The hotel staff blamed the taxi driver and we ended up leaving 15 minutes late. I called my bus driver to let him know and he waited for me for ten minutes.
hotel blamed the taxi driver. In the end, we left 15 minutes late. I called my bus driver to let him know, and he waited for me for ten minutes, but I still had to run to catch up.
I travel every week and like to have everything organized. I warned the hotel with 24 hours before and they insisted that half an hour would be enough. It seems they didn't count on the 15-minute delay.
By the way, the taxi driver told me that he hadn't been booked the day. before and that they called him three minutes before picking me up.
In short, the staff are unprofessional and unreliable.
They solved everything by blaming the taxi driver.
One more example of unprofessionalism.
Santos
Se hospedó 1 noche en noviembre de 2025
