The host/ property manager is poorly equipped with the skills necessary to perform the job. During our 9-night stay, we exchanged several texts and calls over 6 of the days, however, she never ONCE offered to stop by to offer assistance. In fact, her attitude came across as someone who was annoyed that we were bothering her.
Most troublesome was the electronic lock on the door that malfunctioned many times, causing delays when we were going out. The unit worked sporadically so we never knew when we were going to have an issue. The first time it malfunctioned, it took the host over 3 hours to text us back. Some other comments from the host concerning the lockbox were along the lines of:
“why did you wait until now to call”
“the unit has rechargeable batteries and there’s a recharger SOMEWHERE in the house”
(In fact, the batteries were not rechargeable and we never saw a recharging unit.)
“I am at work now and cannot get to the house” – when asked what time she could make it, she said “I can’t give you a time.” Eventually, she said it would be at least 2 hours.
I asked if there was a physical key for either door to the property, and the host replied “there are no keys for the house.” Oddly, there’s a contractor’s lockbox on the door rail which we thought may contain keys; otherwise, why is that lockbox on the door rail?
We left at 9:36 a.m. on Sat 12/09/2023 and informed the property manager once again that the lockbox was not working - no reply from the mgr.