Loved the hotel and the staff. Breakfast buffet was good. Booked the junior suite room with balcony / terrace which was private but the balcony had no view as it was surrounded by high walls . The room was lovely and spacious , but mildly disappointing only because I had booked the roof top junior suite with terrace, which did provide a view. I did not not mention it to the hotel staff , because they were all so welcoming and lovely and the room did provide all the facilities we required.
Silvie was very helpful , and provided us with lots of tips and how to navigate our way around Venice.
Would absolutely recommend this Hotel to anyone who has no mobility issues , purely because there are no lifts , and stairs on entering the property to reach reception and rooms, but this is highlighted in the hotel description.
We arrived after the check in times and we were provided very clear instructions prior to travelling regarding details on how to access the property on arrival and where we would locate our room keys. Everything was done to make the process so easy. We absolutely loved our stay and Venice too !