Overall the staff is great, but the hotel is in need of serious upgrades. The rooms are cozy, but the window AC units prevents you from closing the shades completely if you want to feel any of the cool air.
They still utilize actual physical keys instead of a key card, and do not give you a key chain of any sorts, I was scared of losing the key and always constantly checking my pockets to make sure it was still there.
The hotel is very conveniently located next to the skytrain station, but the area is rattled with homeless and sketchy people, as a tourist with a camera, I made sure to make my way as fast as possible into the hotel lobby.
The bed felt like sleeping on a slab on concrete, and the mattress did not sit flush with the headboard, leaving a gap that the pillows kept falling into. The inconvenient part of being next to the skytrain station, you hear every single train coming and going from the station, the windows are single pane and you hear every single little noise outside.
The limited dining options around the hotel are an issue, though 1 ride stop to a mall close by. Their shared property with the met bar, the food options are mediocre and the taste was not to my liking, the only reason I went was the discount they offered to hotel patrons.
Overall, I would not recommend this hotel, and will consider other options on my next visit to Vancouver.