2/10 Terrible
Michael
Traveled with partner, Traveled with family
Jun 21, 2025
Liked: Cleanliness, property conditions & facilities
My wife and I have booked 40 stays on expedia to reach platinum level in the last 6 months and this way by far the worst hotel we have stayed at . It started with Parking gaurds jostling our car around and making finding parking ridiculously. One person would say park here and 2 minutes later another would come tell us to move . At check in there was a typical and frustrating misunderstanding about Expedia upgrades. After checking in we went for a swim and were chain locked in the pool area at 8pm sharp. when we called to be released from our prison my wife was questioned about who we arw and what room we are staying in rather then sending prop help and being apologetic. When arriving to the room to shower we were both burned by extreemly hot and random flucuations in water temperature. Hopeing for at least a good dinner we ordered in room dining . The food order arrived very intrusivly and incorrect. There were multiple phone calls made to our room with confusion about the order. The order was sent in 2 deliveries my wifes food arriving 30 minutes before mine. My soup ice cold and my sandwhich full of a # of ingredients that weren't even on the menu. I ordered a chicken club and got ham and egg and chicken om 3 pieces of bread ??? Additionally our voucher for free drinks issued at check in was not honored . I will never be returing here and I suggest anyone considering this location to look elsewhere VelaDhi is a nice hotel near by with an amazing restaurant & pool .
Michael
Stayed 1 night in Jun 2025