6/10 Okay
Reina Shing Hui
Traveled with family
Jun 11, 2025
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel's location was convenient for tourist attractions, and the staff were friendly and spoke English. I booked 2 suites for 5 nights at this supposedly 4-star hotel on Expedia, but my experience would rate it 3 stars at best. Upon arrival at 3am, we were assigned room 716, where we couldn't sleep due to loud noise from the occupants above, including running and thumping sounds from the ceiling, as well as gecko noises throughout the night. Due to the noise, I felt unsafe and couldn't distinguish if people were knocking on my door or trying to come in. The room also had mosquitoes, and the mosquito net had big gaps that couldn't cover the bed completely. The sockets were far from the bed, and charging was slow despite using fast charging chargers. The room wasn't soundproof, allowing us to hear insects and geckos from outside. After informing the hotel via WhatsApp about the noise, we were moved to room 718, which was quieter and faced the pool. Room 718 had a functional mosquito net and fewer mosquitoes. However, the noise from the outside common walkway persisted, and we could hear knocking or people talking outside, which made me feel unsafe. The bedsheets and blankets also had an odour and were not changed despite informing the receptionist (same stains at the same spots). There are no lifts, only stairs and unsheltered walkway to lobby (very inconvenient when it rains). The booking was non-refundable. Would not stay here again simply because of the infrastructure.
Reina Shing Hui
Stayed 5 nights in Jun 2025