This is a lovely home. Indeed, it's exactly the place you'd want to splurge a bit on to celebrate a milestone birthday with family. Unfortunately, we had a terrible experience with SkyRun "Management Company". If I was the owner of this home, I'd feel just as ripped off as we felt as guests.
We had multiple issues during our stay that significantly impacted our vacation:
1) There was no internet access for the entirety of our stay. The first person we spoke to told us the issue was an outage in the area, which it turned out was untrue. More than one neighbor told us that their services weren't impacted and the next SkyRun agent we spoke with told us a different story about the issue being with a connection to the house and that they were “waiting to hear from the owner” about servicing the problem. No one from SkyRun kept us updated. We had to call repeatedly to no avail. Not having internet access is a significant issue because all local ski and recreation areas require prior reservation and purchase. My kids missed out on a much-anticipated sledding day because we couldn’t book early.
2) When we arrived, one smoke alarm was already disabled in the living room which was concerning. But our trip took an even more annoying turn when at 5am on Friday the smoke alarm outside the master bedroom door began beeping loudly and incessantly on the minute. I had to call and text repeatedly to get someone from SkyRun on the phone. When I finally spoke with someone, they told me that someone would come later in the afternoon or early evening because they were in “Reno” and couldn’t get there sooner. We left for the day. When we returned, we assumed the problem had been taken care of. Then, at 11pm, the beeping began again. Again, no one responded to my text or phone call. Our tallest guest had to balance on a chair to remove the smoke alarm.
3) While we understand that 4wd is “required” there was no way 3 cars of any kind could fit safely in the poorly plowed driveway. It was only partially plowed, icy, and dangerous to reach the walkway to the door. The person we spoke to from SkyRun on Thursday was rude and surly about both the driveway and the internet issues.
Additional issues included a dysfunctional dishwasher that left grit on all dishes (including the ones that were stored as if they were clean in cabinets when we arrived). No one from SkyRun has responded to my calls or texts.