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Madison Plaza Townsville

Property class: 4

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Photo gallery for Madison Plaza Townsville

Deluxe Studio Suite | 1 bedroom, desk, iron/ironing board, free WiFi
Exterior
Point of interest
Free toiletries, hair dryer, towels
Deluxe Studio Suite | Living area | LCD TV, DVD player

Reviews

7.2 out of 10
Good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • 24/7 front desk

Explore the area

View in a map
409 Flinders St., Corner Of Stanley And Flinders St., Townsville, QLD, 4810
  • Place, Castle Hill
    ‪5 min walk‬
  • Place, Queens Gardens
    ‪11 min walk‬
  • Place, Queensland Country Bank Stadium
    ‪11 min walk‬
  • Airport, Townsville, QLD (TSV)
    ‪8 min drive‬

Room options

View all photos for Business Room (Shower over Bath)

Business Room (Shower over Bath) | 1 bedroom, desk, iron/ironing board, free WiFi

Business Room (Shower over Bath)

8.2 out of 10
Very good
(45 reviews)
  • 291 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Executive Studio Suite, 1 King Bed

  • 603 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Family Suite

1 bedroom, desk, iron/ironing board, free WiFi

Executive Family Suite

  • Sleeps 4

View all photos for Executive Studio Suite, 1 King Bed

1 bedroom, desk, iron/ironing board, free WiFi

Executive Studio Suite, 1 King Bed

  • Sleeps 2

View all photos for Business Room (Shower over Bath)

1 bedroom, desk, iron/ironing board, free WiFi

Business Room (Shower over Bath)

  • Sleeps 2

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | 1 bedroom, desk, iron/ironing board, free WiFi

Standard Room, 2 Double Beds

  • City view
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Executive Family Suite

7.0 out of 10
Good
(19 reviews)
  • 602 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

Executive Queen Room

7.2 out of 10
Good
(66 reviews)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

Executive Twin Room

  • 301 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | 1 bedroom, desk, iron/ironing board, free WiFi

Standard Room, 1 Queen Bed

  • City view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Triple Room

Premium Triple Room | 1 bedroom, desk, iron/ironing board, free WiFi

Premium Triple Room

  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

View all photos for Deluxe Studio Suite

Deluxe Studio Suite | 1 bedroom, desk, iron/ironing board, free WiFi

Deluxe Studio Suite

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Queen Room

Bathroom amenities | Free toiletries, hair dryer, towels

Executive Queen Room

  • Sleeps 2

View all photos for Executive Twin Room

Bathroom amenities | Free toiletries, hair dryer, towels

Executive Twin Room

  • Sleeps 3

Double Standard

  • Sleeps 2

About the neighborhood

Townsville

Madison Plaza Townsville places you within a 10-minute stroll of popular attractions such as Catholic Diocese of Townsville and Castle Hill. Each of the 93 rooms at this 4-star hotel includes an electric kettle, an LCD TV, and free tea bags/instant coffee. It's connected to a shopping center in central Townsville and also close to Queens Gardens and Townsville Entertainment & Convention Centre.

What's nearby

  • Castle Hill - 5 min walk - 0.3 miles
  • Queens Gardens - 11 min walk - 0.6 miles
  • Queensland Country Bank Stadium - 11 min walk - 0.6 miles
  • The Strand Beach - 15 min walk - 0.8 miles
  • Magnetic Island Ferry Terminal - 18 min walk - 1.0 mile

Getting around

  • Townsville Station - 2 min drive
  • Townsville, QLD (TSV) - 7 min drive

Restaurants

  • ‪Cafe Spuntino - ‬4 min walk
  • ‪A Touch of Salt - ‬3 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Cowboys Leagues Club - ‬3 min walk
  • ‪City Lane - ‬2 min walk

About this property

Madison Plaza Townsville

Madison Plaza Townsville features free WiFi in public areas and a vending machine. The 24-hour front desk has staff standing by to help with luggage storage, and answer any questions about the accommodations. Additional amenities include a banquet hall and a TV in a common area.
LCD TVs come with DVD players, and guests can stay connected with free WiFi. Electric kettles, ironing boards, and desks are also standard. Housekeeping is available on request.

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Hotel Grand Chancellor Townsville
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  • Air conditioning
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8.6 out of 10, Excellent, 1,000 reviews
$141 nightly
The price is $155
Apr 20 - Apr 21
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Things to do

  • TV in common areas

Family friendly

  • DVD player
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (on request)

Accessibility

  • No elevator

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with premium channels

Food and drink

  • Electric kettle
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Mobile key entry

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 12:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Chifley Hotel Townsville Plaza
Madison Plaza Townsville Hotel
Chifley Madison Plaza Townsville
Chifley Plaza Townsville Hotel
Chifley Plaza Townsville
Madison Plaza Townsville Hotel
Madison Plaza Townsville Townsville
Madison Plaza Townsville Hotel Townsville

Frequently asked questions

Are free cancellation options available at Madison Plaza Townsville?

Madison Plaza Townsville provides free cancellation on certain room rates. For more details, review the cancellation policy on our site.

How much does it cost to stay at Madison Plaza Townsville?

As of Apr 9, 2026, prices found for a 1-night stay for 2 adults at Madison Plaza Townsville on Apr 23, 2026 start from $111, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to Madison Plaza Townsville?

Based on positive ratings, guests enjoy the hotel's walkable location in Townsville, and it's within a 10-minute walk of Castle Hill, Catholic Diocese of Townsville, and Perc Tucker Regional Gallery. You'll also find Queensland Country Bank Stadium and The Strand Beach less than a mile away.

Is parking available on site at Madison Plaza Townsville?

No, this hotel doesn't offer parking.

Does Madison Plaza Townsville feature a casino at the property?

No, Madison Plaza Townsville doesn't have a casino.

Is there an indoor pool at Madison Plaza Townsville?

No, there is no indoor pool at this hotel.

Does Madison Plaza Townsville have a hot tub?

No, this hotel doesn't have a spa tub.

Does Madison Plaza Townsville have a restaurant that serves breakfast?

No, Madison Plaza Townsville doesn't have a restaurant that serves breakfast.

Does Madison Plaza Townsville allow pets to stay free of charge?

No, pets aren't allowed at Madison Plaza Townsville.

Does Madison Plaza Townsville have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Madison Plaza Townsville?

The closest major airport to Madison Plaza Townsville is Townsville, QLD (TSV), which is 3.9 mi away (7 minutes by car).

Are there rooms with balconies at Madison Plaza Townsville?

No, at Madison Plaza Townsville, there aren't any guestrooms that list a balcony.

Madison Plaza Townsville Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 292 out of 1002 reviews
Rating 8 - Good. 290 out of 1002 reviews
Rating 6 - Okay. 180 out of 1002 reviews
Rating 4 - Poor. 119 out of 1002 reviews
Rating 2 - Terrible. 121 out of 1002 reviews

7.0/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Suk

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean staff was kind
Stayed 1 night in Jan 2026

2/10 Terrible

Sandra

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Could not check in due to staff being on a lunch break. There were no toiletries in the bathroom. Cups were not replaced during our stay. Generally run down and not many facilities available.
Stayed 2 nights in Jan 2026

10/10 Excellent

Trevina

Liked: Cleanliness, amenities, property conditions & facilities
My trip I arranged through here was easy and amazing.
Stayed 2 nights in Dec 2025

6/10 Okay

Jarron

Liked: Cleanliness
Disliked: Property conditions & facilities
Clean and tidy, however room was very tired. Clearly had issues with water leaks as the paint under air con was bubbled and damp. Skirting boards also showed signs of water damage.
Stayed 1 night in Jan 2026

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and lovely city centre room
Stayed 1 night in Oct 2025

10/10 Excellent

wayne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Sep 2025

8/10 Good

Albert

Business traveler
Liked: Cleanliness, staff & service, amenities
Clean and friendly
Stayed 3 nights in Dec 2025

10/10 Excellent

Ryan

Liked: Cleanliness, amenities, property conditions & facilities
Spotless room very friendly staff
Stayed 3 nights in Dec 2025

2/10 Terrible

Pascal

Stayed 2 nights in Dec 2025

10/10 Excellent

Ephraim

Stayed 1 night in Dec 2025

8/10 Good

Trudy

Business traveler
Liked: Staff & service
The carpet was heavily stained and the furniture was chipped on the edges… otherwise good
Stayed 1 night in Dec 2025

8/10 Good

Robert

Stayed 2 nights in Dec 2025

10/10 Excellent

Keara

Liked: Cleanliness, staff & service, amenities
Clean room. Excellent staff and very helpful
Stayed 2 nights in Dec 2025

8/10 Good

John

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 1 night in Dec 2025

2/10 Terrible

Rachael

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
To begin with there was no signage at the front of the building just had to identify by pictures on the website Upon arrival to the room, I was disappointed to find that there was only a double bed when I ordered a queen room Furniture was quite outdated This is where the problem started the bathroom. The wall is definitely had a lot of issues with big chunks coming off it. The biggest issue was the mould. There was mould throughout the bathroom and all over the hand held hairdryer, including the plug that plugs into the wall. The walls in the shower were dirty with used shower gel. The drain didn’t drain we had to stand there in our own water. The shower gel was empty. I wasn’t aware that there was refurbishments being done in the building but we became aware of that when we arrived at the building however we were woken up at 6 am with drilling going on in the building and was not able to go back to sleep Upon check out there was two people at the reception and they seem more concerned about getting our key back rather than asking how our stay was We had booked a second night for 15 December however we have since cancelled that as I would not come back to that hotel based on all of the above. Very, very disappointing. It would be great if I could get my money back.
Mould on the hairdryer and especially all over the plug that plugged into the wall
Stayed 1 night in Dec 2025

4/10 Poor

Jane

Business traveler
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Very tatty looking place - worn carpet in hall, chipped paint across all doorways and doors. Bedroom looked unloved with old furniture, curtains not hanging properly. Main issue was extremely poor kitchen facilities - very hard to be self-sufficient in a hotel when there is NO fork, knife, spoon, plate or bowl. This meant I couldn't not eat my breakfast here and had to take it to the office. When asked at the desk was advised they don't provide cutlery! On arrival soap & shampoo containers in shower and bathroom were almost empty and had to ask for them to be replaced even though my room was attended to each day. For some reason room service kept replacing my towels each day even though these were hung up and not required (waste of unnecessary laundry). Bedroom window (large sliding window) could be opened fully! Am extremely surprised at this and surely this should be a WH&S issue - someone could absolutely throw themselves out of the window from 5th floor. On a positive note: the room/bathroom was clean.
Stayed 3 nights in Dec 2025

10/10 Excellent

Carla

Stayed 1 night in Dec 2025

4/10 Poor

Steve

Stayed 1 night in Dec 2025

2/10 Terrible

Samantha

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
I was passing through town for work and booked this last minute without knowing there was a sporting event on which meant there wasnt much to choose from and prices were higher than normal, but $330 for this room was an absolute joke! The room had dirty walls and carpet and smelled entirely of cigarettes, after a few minutes I had to walk out as the smell was so overpowering. When I requested to be moved the receptionist first offered to just go spray air freshener. Whilst i think she was genuinely trying to be helpful it just showed how low the standard for cleanliness was as no amount of air freshner was changing the stench of that room! Eventually she took me to a different room which was better, however the room was also old and dingy and the carpet looks like its never been cleaned. There was also a pile of rubbish and used linen dumped outside my door. On top of this it was an extra $15 to park around the corner in an unsecured lot.
Stayed 1 night in Sep 2025

8/10 Good

Jason

Liked: Cleanliness, amenities
Friendly staff, and the room was clean and cool.
Stayed 1 night in Dec 2025

2/10 Terrible

Meni

Liked: Staff & service
Stayed 4 nights in Nov 2025

10/10 Excellent

Wycliff

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, I was able to book a room last minute check in early. Ver comfortable and clean room for the price. Very convenient location close to woollies and restaurants. Will visit again
Stayed 1 night in Nov 2025

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff that were on night shift, Saturday 29th. Were the most patient, calm and professional, when it came to dealing with a "Messy" lady, that refused to leave the room. You both handled that way better then i could have. Good job! :)
Stayed 0 nights in Nov 2025

10/10 Excellent

Tian

Stayed 2 nights in Nov 2025

8/10 Good

Bipin

Stayed 1 night in Nov 2025

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