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Hotel Grand Chancellor Townsville

Property class: 4.5
VIP Access

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Photo gallery for Hotel Grand Chancellor Townsville

A gym with treadmills, a weight machine, and exercise balls.
A modern hotel room with a large bed, a mirror, two bedside tables, and pendant lights.
A spacious lobby with a central seating area, a staircase, and a view of the dining area.
A modern hotel room with a large balcony, a round dining table, and a sofa.
A modern bar area with a curved counter, bar stools, and a wine display.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Parking available

Explore the area

View in a map
334 Flinders Street, Townsville, QLD, 4810
  • Place, Castle Hill
    ‪8 min walk‬
  • Place, Queensland Country Bank Stadium
    ‪11 min walk‬
  • Place, The Strand Beach
    ‪13 min walk‬
  • Airport, Townsville, QLD (TSV)
    ‪10 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Standard Twin

A hotel room with two beds, a desk, a chair, a TV, and a balcony with a view of the city.

Standard Twin

8.2 out of 10
Very good
(24 reviews)
  • 291 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard King

A hotel room with a large bed, a desk, a chair, and a view of the city.

Standard King

9.4 out of 10
Exceptional
(23 reviews)
  • 291 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Executive Suite

A modern hotel room with a large bed, a mirror, two bedside tables, and pendant lights.

Executive Suite

  • 581 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Executive King

A hotel room with a large bed, a desk with a phone, a chair, a small table, and a TV.

Executive King

8.6 out of 10
Excellent
(11 reviews)
  • 291 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Apartment, 1 Bedroom

A modern hotel room with a kitchenette, a flat-screen TV, a seating area, and a door leading to a bathroom.

Apartment, 1 Bedroom

8.6 out of 10
Excellent
(18 reviews)
  • 581 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Standard Twin Room

  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

View all photos for One Bedroom Apartment

A dining area with a wooden table, chairs, plates, glasses, and a potted plant.

One Bedroom Apartment

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Run Of House

  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

About the neighborhood

Townsville

Hotel Grand Chancellor Townsville places you next to Perc Tucker Regional Gallery and within a 10-minute walk of Maritime Museum of Townsville. This 200-room, 4.5-star hotel has a restaurant along with conveniences like a 24-hour gym and free in-room WiFi.

What's nearby

  • Castle Hill - 8 min walk - 0.5 miles
  • Maritime Museum of Townsville - 8 min walk - 0.5 miles
  • Queensland Country Bank Stadium - 11 min walk - 0.6 miles
  • The Strand Beach - 13 min walk - 0.7 miles
  • Townsville Entertainment & Convention Centre - 3 min drive - 1.2 miles

Getting around

  • Townsville Station - 19 min walk
  • Townsville, QLD (TSV) - 14 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Cowboys Leagues Club - ‬1 min walk
  • ‪Polola - ‬3 min walk
  • ‪Match (Grill & Bar) - ‬2 min walk
  • ‪Shaw and Co - ‬3 min walk

About this property

Hotel Grand Chancellor Townsville

Guests of Hotel Grand Chancellor Townsville enjoy a 24-hour gym, free WiFi in public areas, and meeting rooms. Self parking is offered for AUD 15.00 per day. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include conference space, a business center, and express check-in.
Guests can expect free WiFi and 55-inch LCD TVs with digital channels. Beds sport pillow menus and bathrooms offer hair dryers and free toiletries. Other amenities include refrigerators, safes, and phones.
Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking; discounts available
  • Self parking on site (AUD 15 per day; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 6:30 AM to 10:00 AM on weekends; AUD 29 for adults and AUD 14.50 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Sugar Shaker Restaurant

Things to do

  • 24-hour gym

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 20 floors
  • Banquet hall
  • Built in 1976
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Late check-out subject to availability

Late check-out fee: AUD 30

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Mobile payments, including Apple Pay, Android Pay, or Digital Wallet, are not accepted for payment or pre-authorizations. Guests must present a valid, physical debit or credit card at check-in with a matching photo ID.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children 18 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for AUD 40.0 per day
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: AUD 200 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately AUD 29 for adults and AUD 14.50 for children
  • Self parking fee: AUD 15.00 per day (in/out privileges)
  • Late check-out fee: AUD 30 (subject to availability)
  • Rollaway bed fee: AUD 40.0 per day
  • Credit card charges are subject to a surcharge

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts only chip-and-PIN credit cards for onsite payments
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-5:00 AM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Only chip-and-PIN credit cards are accepted for onsite payments.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Parking has height restrictions.
  • Free WiFi in public areas has a 2-device limit.

Property class

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Holiday Inn Hotel Townsville

Grand Chancellor Townsville

Townsville Holiday Inn

Holiday Inn Townsville Hotel Townsville

Holiday Inn Townsville Hotel

Holiday Inn Townsville

Grand Chancellor Townsville

Hotel Grand Chancellor Townsville Hotel

Hotel Grand Chancellor Townsville Townsville

Hotel Grand Chancellor Townsville Hotel Townsville

Frequently asked questions

Are free cancellation options available at Hotel Grand Chancellor Townsville?

Hotel Grand Chancellor Townsville provides free cancellation on some room rates. To learn more, look at the cancellation policy on our site.

How much does it cost to stay at Hotel Grand Chancellor Townsville?

As of Sep 9, 2026, prices found for a 1-night stay for 2 adults at Hotel Grand Chancellor Townsville on Sep 27, 2026 start from $116, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to Hotel Grand Chancellor Townsville?

Located steps from Perc Tucker Regional Gallery, this hotel is in Townsville, and within a 10-minute walk of Maritime Museum of Townsville and Museum of Tropical Queensland. You'll also find Castle Hill and The Strand Beach less than a mile away.

Will I be able to park at Hotel Grand Chancellor Townsville?

Yes, parking is offered for AUD 15 per day with in/out privileges.

Does Hotel Grand Chancellor Townsville feature a casino?

No, Hotel Grand Chancellor Townsville doesn't have a casino.

Will I find an indoor pool at Hotel Grand Chancellor Townsville?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Hotel Grand Chancellor Townsville?

Couples will appreciate amenities at this hotel, including 24-hour room service and a pillow menu in each guestroom, and some feature ocean view.

Does Hotel Grand Chancellor Townsville have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel Grand Chancellor Townsville have a restaurant that serves breakfast?

Yes, Hotel Grand Chancellor Townsville serves buffet breakfast for a surcharge each morning at Sugar Shaker Restaurant.

Will Hotel Grand Chancellor Townsville allow pets to stay free of charge?

No, pets aren't allowed at Hotel Grand Chancellor Townsville though service animals are welcome.

Does Hotel Grand Chancellor Townsville have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How close is the airport from Hotel Grand Chancellor Townsville?

The closest major airport to Hotel Grand Chancellor Townsville is Townsville, QLD (TSV), which is 4.2 mi away (14 minutes by car).

Can I book a room with a balcony at Hotel Grand Chancellor Townsville?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy ocean and city views.

Does Hotel Grand Chancellor Townsville host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Hotel Grand Chancellor Townsville.

Hotel Grand Chancellor Townsville Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 488 out of 1000 reviews
Rating 8 - Good. 343 out of 1000 reviews
Rating 6 - Okay. 102 out of 1000 reviews
Rating 4 - Poor. 38 out of 1000 reviews
Rating 2 - Terrible. 29 out of 1000 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location great staff
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Arash

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious rooms; good location
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location lots of restaurants and supermarket nearby
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were both informed and friendly. Room was excellently maintained.
Stayed 1 night in May 2026
Verified review

8/10 Good

David

Liked: Staff & service
Good location, great pool and excellent views over the city
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

SHELLEY

Liked: Cleanliness, staff & service, amenities
The buffet breakfast was great, plentiful and lots of variety. Room was well appointed. Friendly staff.
Stayed 5 nights in Apr 2026
Verified review

2/10 Terrible

Joshua

Disliked: Cleanliness, property conditions & facilities
Just an all round average stay
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, good size clean rooms, comfortable beds. Staff very welcoming and informative. Totally recommend.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Vanessa

Liked: Cleanliness, amenities, property conditions & facilities
Staff were very friendly, hotel was clean and tidy we enjoyed our stay
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Carl

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Satisfactory
Stayed 1 night in May 2026
Verified review

8/10 Good

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lower floors can hear the noise on the street. Ask for or book higher room. Excellent staff and food is very good. Great location close to super market and some great restaurants
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff had excellent accommodating attitudes and were very friendly. The location is excellent for NQ Cowboys supporters who are attending home games at Qld Country Bank Stadium as well as right next door to the Cowboys Club. This is going to be my regular hotel to stay when attending Cowboys home games.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

warwick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place good variety comfortable friendly staff
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Alexander

Liked: Cleanliness, amenities, property conditions & facilities
Nice clean room, comfy bed and great view.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

CRAIG

Liked: Cleanliness, staff & service, amenities
Always well maintained and clean, is quiet and have checked in at all hours of the night and always make you feel welcome.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

warwick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good breakfast menu and variety
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely decent folk
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Alison

Great staff
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Kiel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay in Townsville

Great place to stay for business, close to all the places I needed to visit and also restaurants etc. really nice view too
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Taalei

Liked: Cleanliness, staff & service
Guy on reception was very lovely
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean & comfortable. AC was a bit earm & couldn't be adjusted. Staff asked on check out about AC.
Stayed 1 night in Mar 2026