Hotel Grand Chancellor Townsville

4.5 star property
Hotel with a 24-hour fitness center, near Magnetic Island Ferry Terminal
VIP Access

Choose dates to view prices

Photo gallery for Hotel Grand Chancellor Townsville

Lobby lounge
View from property
Bar (on property)
In-room safe, desk, laptop workspace, blackout drapes
View from room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
334 Flinders Street, Townsville, QLD, 4810
  • Queensland Country Bank Stadium
    ‪11 min walk‬
  • The Strand Beach
    ‪13 min walk‬
  • Magnetic Island Ferry Terminal
    ‪15 min walk‬
  • Townsville, QLD (TSV)
    ‪8 min drive‬
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for Rewards members

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Room options

Standard Twin

  • 291 sq ft
  • Sleeps 4
  • 2 Double Beds

Standard King

  • 291 sq ft
  • Sleeps 3
  • 1 King Bed

Executive Suite

  • 581 sq ft
  • Sleeps 3
  • 1 King Bed

Executive King

  • 291 sq ft
  • Sleeps 3
  • 1 King Bed

Apartment, 1 Bedroom

  • 581 sq ft
  • Sleeps 3
  • 1 King Bed

One Bedroom Apartment

  • Sleeps 2
  • 1 King Bed

Executive King Room

  • Sleeps 2
  • 1 King Bed

Executive Suite

  • Sleeps 2
  • 1 King Bed

Standard Twin Room

  • Sleeps 2
  • 2 Double Beds

Standard King Room

  • Sleeps 2
  • 1 King Bed

About the neighborhood

Townsville

Magnetic Island Ferry Terminal is a short stroll from Hotel Grand Chancellor Townsville, and other popular attractions like Queensland Country Bank Stadium are within a mile (2 km). This 200-room, 4.5-star hotel has a restaurant along with conveniences like a 24-hour gym and free in-room WiFi.

What's nearby

  • Castle Hill - 8 min walk - 0.5 miles
  • Queensland Country Bank Stadium - 11 min walk - 0.6 miles
  • The Strand Beach - 13 min walk - 0.7 miles
  • Magnetic Island Ferry Terminal - 15 min walk - 0.8 miles
  • Townsville Entertainment & Convention Centre - 20 min walk - 1.1 miles

Getting around

  • Townsville Station - 19 min walk
  • Townsville, QLD (TSV) - 14 min drive

Restaurants

  • ‪Cowboys Leagues Club - ‬2 min walk
  • ‪Victoria Bridge - ‬2 min walk
  • ‪Wild Rice Laos & Thai Cuisine - ‬3 min walk
  • ‪City Lane & City Arcade - ‬3 min walk
  • ‪The TapHouse Townsville - ‬4 min walk

About this property

Hotel Grand Chancellor Townsville

Hotel with a 24-hour fitness center, near Magnetic Island Ferry Terminal
Guests of Hotel Grand Chancellor Townsville enjoy a 24-hour gym, free WiFi in public areas, and meeting rooms. Self parking is offered for AUD 15.00 per day. Front-desk staff can answer questions 24/7, and assist with concierge services, dry cleaning/laundry, and securing valuables. Additional amenities include conference space, a business center, and express check-in.
Guests can expect free WiFi and 55-inch LCD TVs with digital channels. Beds sport pillow menus and bathrooms offer hair dryers and free toiletries. Other amenities include refrigerators, safes, and phones.
Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, Moldovan, Romanian, Russian, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking; discounts available
  • Self parking on site (AUD 15 per day; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 6:30 AM to 10:00 AM on weekends; AUD 29 for adults and AUD 14.50 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Sugar Shaker Restaurant

Things to do

  • 24-hour gym

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 20 floors
  • Banquet hall
  • Built in 1976
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: AUD 30
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Mobile payments, including Apple Pay, Android Pay, or Digital Wallet, are not accepted for payment or pre-authorizations. Guests must present a valid, physical debit or credit card at check-in with a matching photo ID.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children 18 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for AUD 40.0 per day
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: AUD 200 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately AUD 29 for adults and AUD 14.50 for children
  • Self parking fee: AUD 15.00 per day (in/out privileges)
  • Late check-out fee: AUD 30 (subject to availability)
  • Rollaway bed fee: AUD 40.0 per day
  • Credit card charges are subject to a surcharge

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts only chip-and-PIN credit cards for onsite payments
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-5:00 AM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Only chip-and-PIN credit cards are accepted for onsite payments.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Parking has height restrictions.
  • Free WiFi in public areas has a 2-device limit.

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Holiday Inn Hotel Townsville
Grand Chancellor Townsville
Townsville Holiday Inn
Holiday Inn Townsville Hotel Townsville
Holiday Inn Townsville Hotel
Holiday Inn Townsville
Grand Chancellor Townsville
Hotel Grand Chancellor Townsville Hotel
Hotel Grand Chancellor Townsville Townsville
Hotel Grand Chancellor Townsville Hotel Townsville

Frequently asked questions

Are free cancellation options available at Hotel Grand Chancellor Townsville?

Hotel Grand Chancellor Townsville provides free cancellation on some room rates. To learn more, look at the cancellation policy on our site.

How much does it cost to stay at Hotel Grand Chancellor Townsville?

As of May 30, 2025, prices found for a 1-night stay for 2 adults at Hotel Grand Chancellor Townsville on Jun 1, 2025 start from $111.07, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to Hotel Grand Chancellor Townsville?

This hotel is located in Townsville, a short 14-minute walk from Magnetic Island Ferry Terminal and also 17 minutes on foot from Queensland Country Bank Stadium. You'll also find Castle Hill and The Strand Beach less than a mile away.

Is parking available on site at Hotel Grand Chancellor Townsville?

Yes, parking is offered for AUD 15.00 per day with in/out privileges.

Does Hotel Grand Chancellor Townsville feature a casino?

No, Hotel Grand Chancellor Townsville doesn't have a casino.

Will I find an indoor pool at Hotel Grand Chancellor Townsville?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Hotel Grand Chancellor Townsville?

Couples will appreciate amenities at this hotel, including around-the-clock room service and a pillow menu in each guestroom with some featuring ocean views.

Does Hotel Grand Chancellor Townsville have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel Grand Chancellor Townsville have a restaurant that serves breakfast?

Yes, Hotel Grand Chancellor Townsville serves buffet breakfast for a surcharge each morning at Sugar Shaker Restaurant.

Will Hotel Grand Chancellor Townsville allow pets to stay free of charge?

No, pets aren't allowed at Hotel Grand Chancellor Townsville though service animals are welcome.

Are there connecting rooms at Hotel Grand Chancellor Townsville?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How close is the airport from Hotel Grand Chancellor Townsville?

The closest major airport to Hotel Grand Chancellor Townsville is Townsville, QLD (TSV), which is 4.2 mi away (14 minutes by car).

Are there rooms with balconies that I can book at Hotel Grand Chancellor Townsville?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy ocean or mountain views.

Does Hotel Grand Chancellor Townsville host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Hotel Grand Chancellor Townsville.

Hotel Grand Chancellor Townsville Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 478 out of 1000 reviews
Rating 8 - Good. 364 out of 1000 reviews
Rating 6 - Okay. 98 out of 1000 reviews
Rating 4 - Poor. 36 out of 1000 reviews
Rating 2 - Terrible. 24 out of 1000 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

ANGUS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dundeeandco in the floods

Stop over as flights cancelled. Good hotel right in the heart of Townsville. Everything we needed at hand which included meals and room service.
Stayed 1 night in Feb 2025

10/10 Excellent

Kristian

Stayed 2 nights in Jan 2025

4/10 Poor

Rijan

Business traveler
Disliked: Room comfort
Stayed 2 nights in Jan 2025

6/10 Okay

Karen

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jan 2025

8/10 Good

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Sarah Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with very helpful staff. Yummy breakfast.
Stayed 4 nights in Jan 2025

2/10 Terrible

Daniel

Stayed 1 night in Nov 2024

10/10 Excellent

Elly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great corporate style hotel
Stayed 1 night in Dec 2024

10/10 Excellent

Dee

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

marian

Stayed 2 nights in Nov 2024

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff willing to assist.
Stayed 1 night in Nov 2024

10/10 Excellent

RUSSELL

Geeat
Stayed 2 nights in Dec 2024

10/10 Excellent

Clete

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and great staff, no complaints… food’s good too.
Stayed 7 nights in Nov 2024

6/10 Okay

Narendra

Business traveler, Traveled with family
Good location.Outdated property. Needs revamp.
Stayed 1 night in Dec 2024

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Nicola

Liked: Staff & service
Easy and convenient for Flinders st & QLD country bank stadium
Stayed 1 night in Nov 2024

8/10 Good

Brenton and Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Tired rooms but a great central place to stay
Stayed 1 night in Nov 2024

8/10 Good

Jay

Traveled with partner
Liked: Staff & service, property conditions & facilities
Limited parking on Saturday night due to markets.
Stayed 1 night in Nov 2024

8/10 Good

Leonard

Liked: Staff & service, property conditions & facilities
Great service, quality room, awesome view, mouldy tiles in the shower
Stayed 1 night in Nov 2024

10/10 Excellent

Carla-Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

James

Stayed 2 nights in Nov 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Paul

Stayed 1 night in Nov 2024

8/10 Good

Jasmine

Stayed 3 nights in Aug 2024

8/10 Good

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 2 nights in Nov 2024