The room we reserved on Orbitz was NOT AT ALL what we were presented, in description and images. We were promised (images and descriptions) a penthouse king room with a private plunge pool, kitchen, large rooftop deck and other amenities. What we were presented was a very small room with a king bed and small balcony with no other amenities. Presented with the screenshots and images, including the ability to still reserve the room we thought we were getting, the hotel and concierge exceeded our expectations, moving us to a suite that exceeded our expectations and the resort continued to exceed expectations for the rest of our stay. This is a first class resort in a spectacular location, with a staff trained to anticipate and accommodate guest needs.