Property is grossly misrepresented in photos. This is not a resort, it is a motel straight out of Season 1 of Schitt’s Creek.
To add insult to injury, we were not given the room we booked months in advance (booked for queens and a patio… recieved a first floor room with double beds and a nice view of the parking lot). Our door would not lock from the outside, forcing us to check out way earlier than we wanted rather than wait for maintenance to show up to fix it.
When we checked out and mentioned these issues, the front desk told us to take it up with Expedia. Complaints were made to Expedia, who reported that the hotel “had a strict refund policy” and even though I didn’t get the room I paid for, they refused even a partial refund. If you have an issues at this property, don’t leave until it’s resolved or you’ll be out of luck.
It’s slim pickings for accommodations in Capitol Reef and we were by no means expecting a 5 star hotel, but this place was a huge letdown. Being told to pound sand by the property when there were problems was the icing on this Schitt’s cake.