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Diamond Hotel

2.0 star property

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Photo gallery for Diamond Hotel

Room
Beach
Garden
Breakfast meal
Room

Reviews

6.4 out of 10

Popular amenities

  • Parking available
  • 24/7 front desk

Explore the area

View in a map
27 Croft Road, Torquay, England, TQ2 5UD
  • Place, Torre Abbey Sands
    ‪3 min walk‬
  • Place, Princess Theatre
    ‪8 min walk‬
  • Place, Torre Abbey
    ‪9 min walk‬
  • Airport, Exeter (EXT-Exeter Intl.)
    ‪54 min drive‬

Room options

About the neighborhood

Torquay

Located in Torquay City Centre, Diamond Hotel is within a 10-minute stroll of sights such as Riviera International Conference Centre and Torquay Marina. This 46-room hotel welcomes guests with conveniences like a 24-hour front desk.

What's nearby

  • Torre Abbey Sands - 3 min walk - 0.2 miles
  • Princess Theatre - 8 min walk - 0.5 miles
  • Torquay Marina - 8 min walk - 0.5 miles
  • Torre Abbey - 9 min walk - 0.5 miles
  • Inner Harbour - 11 min walk - 0.6 miles

Getting around

  • Torquay Station - 14 min walk
  • Exeter (EXT-Exeter Intl.) - 43 min drive

Restaurants

  • ‪Brody's Breakfast Bistro - ‬6 min walk
  • ‪TQ Beerworks - ‬5 min walk
  • ‪Nexus Games - ‬8 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪One World Cafe & Bistro - ‬8 min walk

About this property

Diamond Hotel

Guests of Diamond Hotel enjoy features like free WiFi in public areas. Onsite parking is offered for a fee. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations.
The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Interior entrance
The Imperial Torquay
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  • Pool
  • Hot tub
  • Spa
  • Pet friendly
8.4 out of 10, Very Good, 1,115 reviews
$89 nightly
The price is $107
Aug 13 - Aug 14
Total with taxes and fees
The Imperial Torquay

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (surcharge)

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (weekly)
  • Multilingual staff

Accessibility

  • No elevator

More

  • Smoking not allowed

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property is professionally cleaned
  • Check-in: 3:00 PM
  • Check-out: 10:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • The hotel can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • There are no elevators.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Richmond Hotel Torquay
Richmond Torquay
The Richmond Hotel Hotel
The Richmond Hotel Torquay
The Richmond Hotel Hotel Torquay

Frequently asked questions

What can I see near Diamond Hotel?

This hotel is situated in Torquay City Centre within a 10-minute walk of Princess Theatre, Riviera International Conference Centre, and Torquay Marina. You'll also find Torre Abbey Sands and Torre Abbey less than a mile away.

Will I be able to park at Diamond Hotel?

Yes, parking is available for a surcharge.

Does Diamond Hotel include a casino at the property?

No, Diamond Hotel doesn't have a casino.

Is there an indoor pool at Diamond Hotel?

No, there is no indoor pool at this hotel.

Is Diamond Hotel good for couples?

Couples staying at this hotel will appreciate amenities like a 24-hour front desk plus some guestrooms include a sea view and free WiFi.

Does Diamond Hotel have a hot tub?

No, this hotel doesn't have a spa tub.

Does Diamond Hotel have a restaurant that serves breakfast?

Diamond Hotel offers free continental breakfast though there is no restaurant.

Will Diamond Hotel allow pets to stay for free?

No, pets aren't allowed at Diamond Hotel.

Does Diamond Hotel have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Diamond Hotel?

The closest major airport to Diamond Hotel is Exeter (EXT-Exeter Intl.), which is 26.9 mi away (43 minutes by car).

Can I book a room with a balcony at Diamond Hotel?

No, there aren't any guestrooms with balconies at Diamond Hotel.

Diamond Hotel Reviews

Reviews

6.4
Rating 10 - Excellent. 63 out of 313 reviews
Rating 8 - Good. 94 out of 313 reviews
Rating 6 - Okay. 51 out of 313 reviews
Rating 4 - Poor. 42 out of 313 reviews
Rating 2 - Terrible. 63 out of 313 reviews

6.8/10

Cleanliness

7.4/10

Staff & service

5.0/10

Amenities

5.6/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Evelyn

Liked: Cleanliness, staff & service, amenities
The staff was excellent very friendy and keen to help Would like to see this hotel offering breakfast an maybe an evening bar as the views are stunning
Stayed 2 nights in Aug 2025
Verified

8/10 Good

sukhwinder

Liked: Cleanliness, staff & service, amenities
Excellent service by Hotel Staff
Stayed 1 night in Aug 2025
Verified

8/10 Good

Chandan

Liked: Cleanliness, amenities, property conditions & facilities
Staff were friendly
Stayed 1 night in May 2025
Verified

2/10 Terrible

Yvonne

Disliked: Staff & service, property conditions & facilities
I was s bit worried staying there as a single traveller
Stayed 1 night in Jun 2025
Verified

6/10 Okay

Sam

Disliked: Cleanliness
Hotel was basic and tidy and reasonably priced. However, it is in need of modernisation and the cleanliness could be better. For example, I had to clean the light switch after entering the room. They have also just opened the swimming pool which is a bonus and a basic breakfast is included.
Stayed 2 nights in Aug 2025
Verified

8/10 Good

Robert

Liked: Cleanliness, staff & service
Required a lot of up and down climbing to get around
Stayed 4 nights in Sep 2025
Verified

6/10 Okay

Nick

Liked: Staff & service
Great staff really helpful. However hotel is a bit shabby. No food or drink available . Shower a bit temperamental.
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ignore the bad reviews. This is the second year running I’ve came here with my children. The hotel is clean and the staff are really polite and helpful it’s cheaper than the other hotels in the area as it’s being refurbished the rooms are decent and lovely views if you get a sea room.
Stayed 3 nights in Aug 2025
Verified

4/10 Poor

Jason

Disliked: Property conditions & facilities, room comfort

Good location, bad room.

Great location for festival. Large balcony with good views. Bed on slope so uncomfortable and room smelt funny. No hand wash.
Stayed 1 night in Jul 2025
Verified

2/10 Terrible

Charlie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was terrible we had to wait for a room. The life was out of order the TV was not working we left early shocking hotel would not recommend to anyone.
Stayed 1 night in Sep 2025
Verified

2/10 Terrible

Matt

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Noisy room, drunk people next door. Very supportive reception staff. Dangerous shower and bath facilities.
Stayed 2 nights in Jun 2025
Verified

2/10 Terrible

Donna

Horrible
Stayed 1 night in Oct 2025
Verified

4/10 Poor

Alan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was cheap as chips, which is why I booked it. But the room was dingy. Lots of areas badly in need of maintenance and the icing on the cake was a badly chipped mug provided to make coffee.
Chipped cup in room for tea and coffee
View from the room
Damaged leaky bath
Stayed 1 night in Jul 2025
Verified

8/10 Good

Carmen

Liked: Staff & service, amenities, property conditions & facilities
The hotel is a lovely place, the staff was friendly and very helpful. On the days when we stayed the unique bad things we encountered were noise guesses in the room next door, so we couldn't really rest as we expected but apart from that attention at the hotel in great!
Stayed 2 nights in May 2024
Verified

2/10 Terrible

AnnMarie

Disliked: Cleanliness, staff & service, property conditions & facilities
We booked from sept 18-28 but left after 4 days and they would not give us a refund They said we’d have to contact Expedia to get a refund
Stayed 11 nights in Sep 2025
Verified

8/10 Good

Raju

Liked: Staff & service, room comfort
Over all it’s ok only the shower pressure is to low need to repair or adjust room 34
Stayed 2 nights in Aug 2025
Verified

2/10 Terrible

Rachel

Disliked: Cleanliness, staff & service, property conditions & facilities
We took one look and walked away didn’t stay ! Just didn’t like the hotel or the vibe of it . Very run down
Stayed 1 night in Jun 2025
Verified

8/10 Good

TOM

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Basic but worked for me.

Basic hotel with a really friendly reception worker who was great. Brilliant view from the balcony.
Stayed 1 night in Jun 2023
Verified

6/10 Okay

Marek

Liked: Staff & service
hotel is old and i think it needs a complete refurb
Stayed 1 night in Aug 2024
Verified

6/10 Okay

Tammy

Disliked: Property conditions & facilities, room comfort

Not the best by any means

We booked this for just a night away, we saw only 1 staff member (lady on reception) very helpful but other then that we saw no-one, the room we had was clean but very dated, toilet didnt flush properly,the lino on the floor wasnt fitted properly and had bubbles-persumable from an old leak, beckfast was free but the dining area put us off so decided against it, its a shame because it could be a lovely hotel if it had monry invested to make it more upto date. We visut torquay every few months but we wont be visiting this hotel again.
Stayed 1 night in Sep 2025
Verified

4/10 Poor

Heather

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only nice thing was the view from the room window. Didnt get any sleep due to noisey residents partying until atleast 4am. Hotel desperately needing refurbishing depressive downstairs reception and dining areas. Website very misleading with facilities as there was no bar and no parking This hotel should be closed down as definitely not fit for purpose
Stayed 2 nights in Aug 2025
Verified

2/10 Terrible

Mandy

Disliked: Cleanliness, amenities, property conditions & facilities
Im sure this place is nothing more than a drug den, no body on reception, police presence, dirty shabby looking building
Stayed 1 night in May 2025
Verified

10/10 Excellent

Kirsty

we always stay at the Richmond hotel when we go away the staff are friendly . Ali on reception is lovely very welcoming and friendly always happy to help with anything or anything and also the manager Shazly very friendly and welcoming and very helpful love staying at this hotel and can’t wait to come back for new year weekend see you again soon kirsty and ry
Stayed 2 nights in Dec 2023
Verified

4/10 Poor

Richard

Charges for parking outragous
Stayed 4 nights in Jul 2025
Verified

4/10 Poor

Paul

Disliked: Staff & service, amenities, property conditions & facilities
For the price we paid I was only expecting very basic accommodation - I think a comfortable bed and a warm shower are a minimum expectation whatever the price and on that basis it just about delivers. However, there was a very uncomfortable feeling throughout the whole stay, not helped by other residents coming and going noisily at all hours of the day and night, the shady looking characters hanging around nearby and the barely disguised drug deals we witnessed in the vicinity involving those residents. I don’t believe the hotel or staff had any involvement, but they may want to consider what sort of clientele they want to attract.
Stayed 2 nights in Oct 2025