It’s simply very good- everything is catered for you in a very sensible and caring way, staffs are helpful, professional, questions are answered and responded to accordingly, things are very proper- it’s rated 4 stars, you get what you can expect from a 4-stars hotel, it’s very good. Highly recommended, hustle free. FYI, it’s been the seventh time our family stays there. It’s our first choice when we go to Tokyo since longtime ago. Restaurants are all very good as well. Boutiques are also sweet, location is excellent. Nothing to complain about