Starting with the positives: this is a centrally located hotel that is walkable to many tourist destinations such as Harajuku, Cat street, Yoyogi park, Meiji shrine, etc. It also offers great complimentary perks such as popsicles, yogurt drinks, and late night ramen service.
Beyond that, I don’t know if this is a hotel issue or an Expedia issue, but who in their right mind would consider the room we had suitable for 3 people. Yes i understand hotel rooms are generally smaller in Japan, and that was expected - but to purposely sell a slightly bigger double bed for 2 adults and a 6yr old child is delusional. I mean, it was booked under the criteria as inputted.
We had a non-cleaning room which was fine, and the cleaning staff was actually phenomenal and quick with providing fresh towels and removing rubbish promptly, and always so pleasant. Which leads me to feel bad for rating the staff low - all because of the one younger gentleman who works the front desk who was probably the rudest person I’ve encountered on this trip. I felt compelled to ask if he was mad at me because his attitude was that absurd! He was beyond curt during check out, and was unbelievably bothered to hold our luggage for 2 hours. Upon our return to pick up our bags, he literally ripped the ticket from my hand and dumped our bags on the ground (one of which contained a laptop). What was already a cramped and average stay was truly spoiled by that bozo.