Upon arrival, we were a bit disappointed with the house. The outdoor area wasn’t in great shape. The deck and outdoor table were peeling, one of the bench seats was starting to tare, the grill was significantly rusted and falling apart inside. The hot tub did not look new like the picture and the cover was falling apart, waterlogged and too heavy even for 2 people to move. There was a detached bench in the hot tub with a large screw sticking straight up that we had to remove. We chose the house for the hot tub and ended up only using it one time. Inside, we struggled with the lack of kitchen items. There were barely any cups/silverware and no hot pads or oven mitts. The pool table was fun but only had one pool stick with felt on it. The rest were broken or unusable. When we arrived, there was half a roll of toilet paper, 1 paper towel, 1 garbage bag, 1 dishwasher pod and no tissues. On the second day, I reached out to the management company and they were rude and defensive. Instead of apologizing, they offered a full refund if we left that day (which we decided to decline as we had nowhere to go). After a back and forth argument on Vrbo, they dropped off some supplies and a new set of pots and pans which was much needed. While this rental could be cute and cozy, many items need some TLC. The management company tried to send their own grading rubric which is why this rental has so many stars. Best thing about the house were the community pool and beach.