Shangri-La Sydney

5.0 star property

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Photo gallery for Shangri-La Sydney

2 restaurants, breakfast served
Creator video - submitted by Volha’s Travel Vault
Premier Harbour Bridge King Room | Premium bedding, in-room safe, desk, blackout drapes
2 restaurants, breakfast served
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
176 Cumberland Street, The Rocks, NSW, 2000
  • Place, The Rocks Markets
    ‪5 min walk‬
  • Place, Circular Quay
    ‪10 min walk‬
  • Place, Sydney Opera House
    ‪16 min walk‬
  • Airport, Sydney, NSW (SYD-Kingsford Smith Intl.)
    ‪14 min drive‬

Room options

Deluxe Harbour Bridge Room

  • Sleeps 2

Horizon Club Sydney Harbour Room

  • Sleeps 3

Deluxe Barangaroo City King

9.2 out of 10
Wonderful
(120 reviews)
  • City view
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Twin Beds (Barangaroo City)

9.0 out of 10
Wonderful
(29 reviews)
  • City view
  • 431 sq ft
  • Sleeps 3
  • 2 Twin Beds

Deluxe Harbour Bridge King Room

9.6 out of 10
Exceptional
(28 reviews)
  • Partial sea view
  • 484 sq ft
  • Sleeps 3
  • 1 King Bed

Deluxe Harbour Bridge Twin Room

8.6 out of 10
Excellent
(17 reviews)
  • Partial sea view
  • 538 sq ft
  • Sleeps 3
  • 2 Twin Beds

Deluxe Opera House, Room, 1 King Bed, City View

9.4 out of 10
Exceptional
(123 reviews)
  • City view
  • 430 sq ft
  • Sleeps 3
  • 1 King Bed

Deluxe Opera House, 2 Twin Beds, City View

9.2 out of 10
Wonderful
(19 reviews)
  • City view
  • 430 sq ft
  • Sleeps 3
  • 2 Twin Beds

Executive Barangaroo Harbour 1 King (High Floor)

9.0 out of 10
Wonderful
(62 reviews)
  • Bay view
  • 430 sq ft
  • Sleeps 3
  • 1 King Bed

Executive Barangaroo 2 Double Beds (High Floor)

9.4 out of 10
Exceptional
(30 reviews)
  • Bay view
  • 430 sq ft
  • Sleeps 3
  • 2 Double Beds

Executive Sydney Harbour 2 Double Beds (High Floor)

9.8 out of 10
Exceptional
(20 reviews)
  • Harbor view
  • 538 sq ft
  • Sleeps 3
  • 2 Twin Beds

Executive Opera House City 1 King (High Floor)

9.2 out of 10
Wonderful
(99 reviews)
  • City view
  • 430 sq ft
  • Sleeps 3
  • 1 King Bed

Executive Opera House City 2 Double Beds (High Floor)

9.6 out of 10
Exceptional
(19 reviews)
  • City view
  • 430 sq ft
  • Sleeps 3
  • 2 Twin Beds

Horizon Premier Sydney Harbour 1 King, Club Lounge Access (High Floor)

  • Harbor view
  • 646 sq ft
  • Sleeps 3
  • 1 King Bed

Executive Sydney Harbour 1 King (High Floor)

9.4 out of 10
Exceptional
(49 reviews)
  • Harbor view
  • 484 sq ft
  • Sleeps 3
  • 1 King Bed

Harbour Bridge Suite 1 King, Club Lounge Access

8.8 out of 10
Excellent
(3 reviews)
  • Partial sea view
  • 893 sq ft
  • Sleeps 3
  • 1 King Bed

Horizon Barangaroo Harbour 1 King, Club Lounge Access (High Floor)

9.2 out of 10
Wonderful
(36 reviews)
  • Bay view
  • 430 sq ft
  • Sleeps 3
  • 1 King Bed

Horizon Sydney Harbour 1 King, Club Lounge Access (High Floor)

9.2 out of 10
Wonderful
(5 reviews)
  • Harbor view
  • 484 sq ft
  • Sleeps 3
  • 1 King Bed

Horizon Sydney Harbour Suite 1 King, Club Lounge Access (High Floor)

  • Harbor view
  • 893 sq ft
  • Sleeps 3
  • 1 King Bed

Premier Harbour Bridge King Room

8.0 out of 10
Very good
(7 reviews)
  • Harbor view
  • 645 sq ft
  • Sleeps 3
  • 1 King Bed

Horizon Opera House City 1 King, Club Lounge Access (High Floor)

9.2 out of 10
Wonderful
(30 reviews)
  • City view
  • 430 sq ft
  • Sleeps 3
  • 1 King Bed

Ambassador Suite, Club Lounge Access (High Floor)

  • City view
  • 1130 sq ft
  • Sleeps 3
  • 1 King Bed

Horizon Spa Suite 1 King, Club Lounge Access (High Floor)

  • Bay view
  • 829 sq ft
  • Sleeps 3
  • 1 King Bed

Horizon Tower Suite 1 King, Club Lounge Access (High Floor)

  • Harbor view
  • 936 sq ft
  • Sleeps 3
  • 1 King Bed

Governor Suite, Club Lounge Access (High Floor)

  • Harbor view
  • 1227 sq ft
  • Sleeps 3
  • 1 King Bed

Presidential Suite, Club Lounge Access (High Floor)

  • Harbor view
  • Sleeps 3
  • 1 King Bed

Royal Suite, Club Lounge Access (High Floor)

  • Harbor view
  • Sleeps 3
  • 1 King Bed

Executive Sydney Harbour Suite 1 King, Club Lounge Access (High Floor)

10.0 out of 10
Exceptional
(2 reviews)
  • Harbor view
  • 893 sq ft
  • Sleeps 3
  • 1 King Bed

Grand Premier Sydney Harbour 1 King (High Floor)

9.4 out of 10
Exceptional
(21 reviews)
  • Harbor view
  • 646 sq ft
  • Sleeps 3
  • 1 King Bed

Executive Darling Harbour Room

  • Sleeps 2

Deluxe Opera House City View Room

  • Sleeps 2

Executive Opera House City View Room

  • Sleeps 2

Horizon Barangaroo Harbour King

  • Sleeps 3

Executive Sydney Harbour Suite

  • Sleeps 3

Deluxe Barangaroo City King

8.0 out of 10
Very good
(1 review)
  • Sleeps 3

Deluxe Barangaroo City Twin

  • Sleeps 2

Deluxe Opera House City View King Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3

Deluxe Opera House City View Twin Room

  • Sleeps 2

Deluxe Harbour Bridge Twin Room

  • Sleeps 2

Deluxe Harbour Bridge King Room

  • Sleeps 3

Executive Sydney Harbour King Room

  • Sleeps 3

Executive Sydney Harbour Twin Room

  • Sleeps 2

Executive Barangaroo Harbour Twin

  • Sleeps 2

Executive Barangaroo Harbour King

  • Sleeps 3

Executive Opera House City View Twin Room

  • Sleeps 2

Executive Opera House City View King Room

  • Sleeps 3

Premier Harbour Bridge Room

  • Sleeps 3

Harbour Bridge Suite

  • Sleeps 3

Horizon Club Premier Sydney Harbour Room

  • Sleeps 3

Horizon Club Spa Suite

  • Sleeps 3

Horizon Club Sydney Harbour Suite

  • Sleeps 3

Horizon Club Tower Suite

  • Sleeps 3

Ambassador Suite

  • Sleeps 2

Presidential Suite

  • Sleeps 2

Royal Suite

  • Sleeps 2

Horizon Club Opera House City Room

  • Sleeps 3

The Rocks Suite

  • Sleeps 2

Grand Premier Sydney Harbour Room

  • Sleeps 3

The Governor Suite

  • Sleeps 2

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About the neighborhood

Sydney

Located in The Rocks, Shangri-La Sydney is adjacent to The Big Dig Archaeology Education Centre and within a 5-minute walk of other popular sights like Museum of Contemporary Art. This 5-star hotel welcomes guests with 565 rooms and conveniences like a full-service spa, an indoor pool, and free in-room WiFi.

What's nearby

  • Museum of Contemporary Art - 3 min walk - 0.2 miles
  • The Rocks Markets - 5 min walk - 0.3 miles
  • Overseas Passenger Terminal - 7 min walk - 0.4 miles
  • Circular Quay - 10 min walk - 0.6 miles
  • Sydney Opera House - 16 min walk - 0.9 miles

Getting around

  • Wynyard Station - 6 min walk
  • Sydney Circular Quay Station - 7 min walk
  • Sydney Airport (SYD) - 26 min drive

Restaurants

  • ‪Fortune of War - ‬5 min walk
  • ‪Morrison’s Oyster Bar & Grill - ‬3 min walk
  • ‪Mode Kitchen & Bar - ‬4 min walk
  • ‪Harts Pub - ‬1 min walk
  • ‪Brew Cafe - ‬3 min walk

About this property

Shangri-La Sydney

Guests of Shangri-La Sydney enjoy a full-service spa, an indoor pool, and a gym. Valet parking is available for AUD 105 per day, and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, securing valuables, and tours or tickets. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and meeting rooms.
40-inch Smart TVs come with cable channels and Netflix, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Other standard amenities include iPod docks, coffee makers, and free newspapers.
Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Chi The Spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open select days. Guests under 16 years old are not allowed in the spa.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Secured, covered valet parking on site (AUD 105 per day; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AUD 52 to 67 for adults and AUD 25 to 25 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining

Restaurants on site

  • Altitude Restaurant
  • Blu Bar on 36
  • Café Mix Restaurant
  • Lobby Lounge

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room crib
  • Indoor pool
  • Soundproofed rooms
  • Stroller

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 20 meeting rooms
  • 20,450 square feet of conference space
  • Computer station

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Sauna
  • Spa open select days
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • High-pile carpet in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 36 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Built in 1992
  • Comprehensive food waste policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • Smoking not allowed
  • Traditional architecture
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch smart TV with premium cable channels
  • iPod dock
  • Netflix
  • Pay movies
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The property charges 1.85 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property enforces a strict dress code in Blu Bar on 36 restaurant.
The valet parking fee is AUD 135 per day for vehicles over 82.6 inches (2.1 meters) high.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 11 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for AUD 275.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: AUD 145 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately AUD 52 to 67 for adults, and AUD 25 to 25 for children
  • Covered valet parking fee: AUD 105 per day (in/out privileges)
  • Rollaway bed fee: AUD 275.0 per night
  • Credit card charges are subject to a surcharge of 1.85 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? For a fee, this property offers valet parking, along with RV, bus, and truck parking.
Property Registration Number 92 003 643 963

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 9:00 PM.
  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Parking has height restrictions.

Property is also known as

Hotel Shangri-La Sydney
Hotel Sydney Shangri-La
Shangri-La Hotel Sydney
Shangri-La Hotel Sydney The Rocks
Shangri-La Sydney
Shangri-La Sydney Hotel
Shangri-La Sydney The Rocks
Sydney Hotel Shangri-La
Sydney Shangri-La
Sydney Shangri-La Hotel
Shangri La Sydney
Shangri La Hotel Sydney

Frequently asked questions

Are free cancellation options available at Shangri-La Sydney?

Shangri-La Sydney offers free cancellation on certain room rates. For more details, look at the cancellation policy on our site.

How much does it cost to stay at Shangri-La Sydney?

As of Apr 3, 2026, prices found for a 1-night stay for 2 adults at Shangri-La Sydney on Apr 19, 2026 start from $209, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to Shangri-La Sydney?

This hotel is situated in The Rocks within a 10-minute walk of Circular Quay and Overseas Passenger Terminal. You'll also find Sydney Harbour Bridge and Sydney Opera House less than a mile away.

Will I be able to park at Shangri-La Sydney?

Yes, secured valet parking is offered for AUD 105 per day with in/out privileges.

Is there a spa at Shangri-La Sydney?

Chi The Spa is the hotel's spa and services include Swedish massages, deep-tissue massages, detox wraps, and aromatherapy. The spa is not open daily but only on select days.

Does Shangri-La Sydney feature a casino at the property?

No, Shangri-La Sydney doesn't have a casino.

Will I find an indoor pool at Shangri-La Sydney?

Yes, this hotel has an indoor pool. Guests have pool access between 7:00 AM and 9:00 PM.

Is Shangri-La Sydney good for couples?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and 2 restaurants.

Are there hot tubs at Shangri-La Sydney?

No, but guests can enjoy a steam room at this hotel.

Does Shangri-La Sydney have a restaurant that serves breakfast?

Yes, Shangri-La Sydney has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Shangri-La Sydney allow pets to stay free of charge?

No, pets aren't allowed at Shangri-La Sydney though service animals are welcome.

Are there connecting rooms at Shangri-La Sydney?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How close is the airport from Shangri-La Sydney?

The closest major airport to Shangri-La Sydney is Sydney Airport (SYD), which is 10.8 mi away (26 minutes by car). Another top airport is Western Sydney Intl. Airport (WSI), which is around 27.9 mi away.

Are there rooms with balconies at Shangri-La Sydney?

No, at Shangri-La Sydney, there aren't any guestrooms that list a balcony.

Does Shangri-La Sydney have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at Shangri-La Sydney.

Shangri-La Sydney Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1829 out of 2546 reviews
Rating 8 - Good. 415 out of 2546 reviews
Rating 6 - Okay. 173 out of 2546 reviews
Rating 4 - Poor. 77 out of 2546 reviews
Rating 2 - Terrible. 52 out of 2546 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

John

Traveled with family
Liked: Cleanliness
Everything and everyone exceeded expectations. Will definitely recommend and stay there next time if I’m back in Sydney.
Stayed 3 nights in Feb 2026

10/10 Excellent

Xavier

Stayed 2 nights in Jan 2026

10/10 Excellent

Fernando, Brighton Le Sands

Stayed 1 night in Dec 2025

10/10 Excellent

Stephen

Stayed 2 nights in Dec 2025

8/10 Good

Khrystyna

Business traveler
Liked: Cleanliness, property conditions & facilities
Room view over Sydney harbour over opera house
Stayed 1 night in Dec 2025

10/10 Excellent

Jaedo

Clean
Stayed 1 night in Dec 2025

2/10 Terrible

Cleo

Traveled with partner
Liked: Amenities
Check out, referred us to ground checkout because we had cash deposit bond, couldn’t bother to go down & get the cash up for us. Club lounge afternoon tea should be ashamed, canapés just rabbit food on 2 counters, dry pizza, fried anchovy ravioli were so bad, barramundi pie- mainly sauces, club breakfast also poor. Club lounge 1/10. Cafe Mix 10/10, club checkin/out 1/10. Never return, 2019 was fabulous
Stayed 3 nights in Dec 2025

6/10 Okay

jun

Liked: Staff & service
Stayed 1 night in Dec 2025

8/10 Good

Davene

Liked: Cleanliness, staff & service, property conditions & facilities
Perhaps my expectations were too high for this five-star hotel, but it fell slightly short. The room size was great, and the room and hotel was clean. The elevators were a little difficult and could be slow depending on how many people were using them at the time, and they seemed to go by floors frequently. I used the spa (okay), pool, and fitness area a few times, and the women’s locker room was not designed well. Plus, there was no one monitoring the pool area, so kids were often jumping back and forth from the pool to the whirlpool despite a sign limiting the whirlpool to those over 4’. Their parents either didn’t see the sign or didn’t want to tell their kids no. I ate at the hotel on one occasion, and the food at high tea was pretty good. However, there were some issues with service from one or two individuals I encountered during my stay. The biggest issue is when I checked into the hotel I asked that my room not be serviced during the stay. I was told a note had been made on the account, and when I got to my room, I turned on the do not disturb button near the door. However, the first time I left my room, I returned to find the do not disturb light had been turned off, and my room had been serviced. I immediately called guest services, and I was told that they would look into it and address the issue. The next morning, I checked at the front desk, and I was told that a note would be made for my room and that nothing had been noted despite my two previous requests.
Stayed 4 nights in Dec 2025

10/10 Excellent

Angela

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean, friendly! Location
Stayed 1 night in Dec 2025

8/10 Good

Julie

Stayed 2 nights in Dec 2025

10/10 Excellent

Masoda

Stayed 5 nights in Dec 2025

10/10 Excellent

henry

Liked: Cleanliness, staff & service, amenities
Clean room, friendly staff
Stayed 1 night in Dec 2025

6/10 Okay

Manjit

Traveled with family
Liked: Cleanliness, staff & service, amenities
3 hrs from check in to room access was very poor. Breakfast at club lounge was disappointing.
Stayed 1 night in Dec 2025

10/10 Excellent

Caroline Anne

Stayed 4 nights in Dec 2025

10/10 Excellent

Rowen

Stayed 2 nights in Dec 2025

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, great service, great location and great value. Highly recommending.
Stayed 7 nights in Nov 2025

10/10 Excellent

martin

Stayed 1 night in Dec 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, room comfort
Everything was good.
Stayed 2 nights in Dec 2025

10/10 Excellent

Sharad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As expected then Shangri-La had good breakfast options and view from club lounge. The in-room dining options were also excellent. There was direct view of Sydney bridge and Sydney opera house from my room and walking distance away too.
Stayed 4 nights in Dec 2025

6/10 Okay

Ashleigh

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel, however staff not knowing what we had booked and either questioning and l/or trying to charge for additional items/persons when already paid for in booking. This was quite frustrating and disappointing. Breakfast was fine. Team definitely seemed to be struggling with the number of guests.
Stayed 1 night in Dec 2025

10/10 Excellent

Kirsty

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
From the moment we got out of the uber, the staff were so amazing. So polite and helpful. We were there celebrating our son's 5th birthday and they made him feel so special by giving him a birthday cake and special birthday breakfast. The rooms were spotless and so amazing, we even got a split room which made the stay even more perfect. Will be staying here agin when we return to Sydney in the future.
Stayed 3 nights in Dec 2025

10/10 Excellent

Zhu

Stayed 2 nights in Oct 2025

10/10 Excellent

Vikram, Issaquah

Liked: Cleanliness, amenities, property conditions & facilities
Amazing hotel, great location, great breakfast, fantastic staff and service! Would love to go back anytime.
View from 30th floor
Stayed 4 nights in Dec 2025

4/10 Poor

Neville

Stayed 1 night in Dec 2025