See all properties

Kempinski Hotel Suzhou

5.0 star property

Choose dates to view prices

Photo gallery for Kempinski Hotel Suzhou

A high-rise hotel with a view of a river and city skyline at dusk.
A large indoor swimming pool with sun loungers and a red door in the background.
Staircase
Lobby sitting area
A modern hotel room with a large bed, a desk, a chair, and a view of the city skyline.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
1 Guobin Rd, Suzhou Industrial Park, Suzhou, Jiangsu, 215021
  • Place, Dushu Lake
    ‪15 min walk‬
  • Place, Jinji Lake
    ‪2 min drive‬
  • Place, Suzhou International Expo Center
    ‪9 min drive‬
  • Airport, Wuxi (WUX-Shuofang)
    ‪39 min drive‬

Room options

View all photos for 2-bed Room

Down comforters, free minibar items, in-room safe

2-bed Room

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Room, Golf View (Premier Deluxe Golf King)

Room, Golf View (Premier Deluxe Golf King) | Down comforters, free minibar items, in-room safe

Room, Golf View (Premier Deluxe Golf King)

  • Golf view
  • 516 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Twin Room, Golf View (Premier Deluxe Golf Room)

A hotel room with a large TV, a desk with a chair, two beds, a window with a city view, and a small table with a lamp.

Twin Room, Golf View (Premier Deluxe Golf Room)

  • Golf view
  • 516 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Room, Lake View (Premier Deluxe Lake View King)

Room, Lake View (Premier Deluxe Lake View King) | Down comforters, free minibar items, in-room safe

Room, Lake View (Premier Deluxe Lake View King)

  • Lake view
  • 516 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Twin Room, Lake View (Premier Deluxe Lake View Room)

Twin Room, Lake View (Premier Deluxe Lake View Room) | Down comforters, free minibar items, in-room safe

Twin Room, Lake View (Premier Deluxe Lake View Room)

  • Lake view
  • 516 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Room, Golf View (Executive Golf Deluxe King)

Down comforters, free minibar items, in-room safe

Room, Golf View (Executive Golf Deluxe King)

  • Golf view
  • 516 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Twin Room, Golf View (Executive Golf Deluxe Room)

View from room

Twin Room, Golf View (Executive Golf Deluxe Room)

  • Golf view
  • 516 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Suite, Lake View (Panorama Suite)

A hotel room with a large window offering a view of a bridge and cityscape. There is a sofa, a chair, a small table with a vase of flowers, and a TV on a cabinet.

Suite, Lake View (Panorama Suite)

  • Lake view
  • 1022 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, Lake View (Executive Suite)

Suite, Lake View (Executive Suite) | Down comforters, free minibar items, in-room safe

Suite, Lake View (Executive Suite)

  • Lake view
  • 1323 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Twin Room, Lake View (Executive Lake View Deluxe Room)

A modern bathroom with a large mirror, two sinks, a bathtub, and a glass-enclosed shower area.

Twin Room, Lake View (Executive Lake View Deluxe Room)

  • Lake view
  • 516 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Room, Lake View (Executive Lake View Deluxe King)

A hotel room with a large bed, a desk, a chair, a television, and a view of a city skyline.

Room, Lake View (Executive Lake View Deluxe King)

  • Lake view
  • 516 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, Lake View (Diplomatic Suite)

A hotel room with a dining area, a television, a large window with a city view, and a chandelier.

Suite, Lake View (Diplomatic Suite)

  • Lake view
  • 1668 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Twin Room

Down comforters, free minibar items, in-room safe

Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Room, Golf View (Deluxe Golf View King)

Down comforters, free minibar items, in-room safe

Room, Golf View (Deluxe Golf View King)

  • Golf view
  • 516 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Twin Room, Golf View (Deluxe Golf View Room)

View from room

Twin Room, Golf View (Deluxe Golf View Room)

  • Golf view
  • 516 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Room, Lake View (Deluxe Lake View King)

A hotel room with a large bed, a desk, a chair, a television, and a view of a city skyline.

Room, Lake View (Deluxe Lake View King)

  • Lake view
  • 516 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Twin Room, Lake View (Deluxe Lake View Room)

A modern bathroom with a large mirror, two sinks, a bathtub, and a glass-enclosed shower area.

Twin Room, Lake View (Deluxe Lake View Room)

  • Lake view
  • 516 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Executive Golf-view Room-Two Beds

Down comforters, free minibar items, in-room safe

Deluxe Executive Golf-view Room-Two Beds

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

You may also like

Ad
Front of property

Courtyard by Marriott Suzhou Mudu

Wuzhong
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
9.4 out of 10, Exceptional, 44 reviews
$65 nightly
The price is $70
Jul 16 - Jul 17
Total with taxes and fees
Courtyard by Marriott Suzhou Mudu

About the neighborhood

Suzhou

Located in Suzhou Industrial Park, Kempinski Hotel Suzhou is adjacent to Dushu Lake and within 2 miles (3 km) of Jinji Lake. This 458-room, 5-star hotel has a marina, a full-service spa, and 3 restaurants.

What's nearby

  • Dushu Lake - 15 min walk - 0.8 miles
  • Jinji Lake - 2 min drive - 1.4 miles
  • Gate to the East - 7 min drive - 4.0 miles
  • Suzhou International Expo Center - 9 min drive - 4.8 miles
  • Humble Administrator's Garden - 12 min drive - 7.9 miles

Getting around

  • South Ligongdi Station - 3 min drive
  • Suzhou Railway Station - 25 min drive
  • Shanghai Pudong Intl. Airport (PVG) - 115 min drive

Restaurants

  • ‪KFC (肯德基) - ‬5 min drive
  • ‪潮仔记 - ‬5 min drive
  • ‪PST Café - ‬3 min drive
  • ‪Gan Chao - ‬4 min drive
  • ‪笔杆青杠子面 - ‬5 min drive

About this property

Kempinski Hotel Suzhou

Guests of Kempinski Hotel Suzhou have access to a marina, a full-service spa, and an indoor pool. Transportation is made easy with limo/town car service. Multilingual staff at the 24-hour front desk can assist with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this luxury hotel include a children's pool, a gym, and 10 hot tubs.
Guests can expect 40-inch LCD TVs with satellite channels and video-game consoles, along with free WiFi and wired Internet. Beds are dressed in down comforters and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Washers/dryers, free minibar items, and coffee makers are also available.
A marina and a health club are featured at the hotel. 10 hot tubs are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

Children under 12 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Yang Spa has massage/treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. Children under 18 years old are not allowed in the spa without adult supervision.

Similar properties

49-inch LED TV with cable channels, TV, pay movies
W Suzhou
Suzhou Industrial Park
  • Pool
  • Spa
  • Free WiFi
  • Restaurant
9.2 out of 10, Wonderful, 113 reviews
$151 nightly
The price is $162
Jul 17 - Jul 18
Total with taxes and fees
W Suzhou

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Area shuttle up to 15 km
  • Limo/town car service

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CNY 178 for adults and CNY 90 for children
  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Paulaner Restaurant
  • Seasons Cafe
  • Wang Hu Ge

Things to do

  • 10 hot tubs
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Indoor pool
  • Playground
  • Racquetball/squash
  • Sauna
  • Shopping
  • TV in common areas
  • Yoga classes

Family friendly

  • Arcade/game room
  • Children's pool
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room washer/dryer
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Conference center (31,646 square feet of space)
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Marina
  • On the bay
  • Picnic area

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Massage
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator

More

  • 1 building
  • 23 floors
  • Banquet hall
  • Built in 2008
  • Designated smoking areas
  • Eco-friendly cleaning products used

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LCD TV with cable/satellite channels
  • Video game console

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free daily newspapers
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Washer/dryer

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children 6 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for CNY 350.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: CNY 500 per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CNY 178 for adults and CNY 90 for children
  • Rollaway bed fee: CNY 350.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
  • Check-in: 2:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Noise-free rooms can't be guaranteed.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Hotel Kempinski Suzhou
Kempinski Hotel Suzhou
Kempinski Suzhou
Kempinski Suzhou Hotel
Suzhou Kempinski
Suzhou Kempinski Hotel
Kempinski Hotel Suzhou Hotel
Kempinski Hotel Suzhou Suzhou
Kempinski Hotel Suzhou Hotel Suzhou

Frequently asked questions

Is free cancellation available at Kempinski Hotel Suzhou?

Kempinski Hotel Suzhou offers free cancellation on some room rates. For more details, look at the cancellation policy on our site.

How much does it cost to stay at Kempinski Hotel Suzhou?

As of Jul 15, 2026, prices found for a 1-night stay for 2 adults at Kempinski Hotel Suzhou on Jul 16, 2026 start from $107, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to Kempinski Hotel Suzhou?

This hotel is situated in Suzhou Industrial Park, just steps from Dushu Lake. You'll also find Jinji Lake and Suzhou Center Mall within a short drive.

Is parking available on site at Kempinski Hotel Suzhou?

No, this hotel doesn't offer parking.

Is a spa located at Kempinski Hotel Suzhou?

Yang Spa is the hotel's spa and services include body wraps, aromatherapy, and massages.

Are there luxury amenities available at Kempinski Hotel Suzhou?

Yes, guests can indulge in luxuries such as an indoor pool, a garden-view restaurant, and a swim-up bar at this hotel.

Does Kempinski Hotel Suzhou include a casino?

No, Kempinski Hotel Suzhou doesn't have a casino.

Is there an indoor pool at Kempinski Hotel Suzhou?

Yes, this hotel has an indoor pool along with 10 hot tubs.

Is Kempinski Hotel Suzhou a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including a garden-view restaurant, an indoor pool, and a swim-up bar.

Does Kempinski Hotel Suzhou have a hot tub?

No, but this hotel does have a sauna.

Does Kempinski Hotel Suzhou have a restaurant that serves breakfast?

Yes, Kempinski Hotel Suzhou has 3 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Kempinski Hotel Suzhou allow pets to stay for free?

No, pets and service animals aren't allowed at Kempinski Hotel Suzhou.

Does Kempinski Hotel Suzhou have connecting rooms available?

Yes, you can book connecting rooms at this hotel for your group or family vacation.

How close is the airport from Kempinski Hotel Suzhou?

The closest major airport to Kempinski Hotel Suzhou is Wuxi (WUX-Shuofang), which is 29.5 mi away (53 minutes by car).

Are there rooms with balconies that I can book at Kempinski Hotel Suzhou?

No, you won't find guestrooms with balconies at Kempinski Hotel Suzhou.

Does Kempinski Hotel Suzhou host weddings?

Take advantage of the wedding venue at Kempinski Hotel Suzhou if you plan to say "I do" during your trip.

Kempinski Hotel Suzhou Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 20 out of 48 reviews
Rating 8 - Good. 13 out of 48 reviews
Rating 6 - Okay. 11 out of 48 reviews
Rating 4 - Poor. 4 out of 48 reviews
Rating 2 - Terrible. 0 out of 48 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

JANET

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

JORGE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb fitness club and quiet rooms

Great for weekend retreat or business. Rooms are quiet with solid wood doors. In new properties I usually have a hard time hearing all kind of noises. Superb German / Munich restaurant on site. Superb fitness club.
Stayed 2 nights in Sep 2020
Verified

10/10 Excellent

JEFFREY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

EXCELLENT

GREAT PEOPLE, AWESOME ROOM, FAIR PRICE
Stayed 2 nights in Feb 2019
Verified

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay.

This hotel is very nice, this is my 4th time staying there. The lake view is very beautiful and the rooms are clean. Breakfast is good. The past 2 times I have stayed there there has been a conference but this time it was not crowded. Last time Resturant were busy.
Stayed 2 nights in Nov 2017
Verified

4/10 Poor

Verified traveler

Liked: Room comfort
Disliked: Staff & service

nice hotel in the middle of nowhere

the problem with this hotel is that it is an hour walk from the first shop/convenience store/life and they have poor access to cabs...
Stayed 7 nights in Oct 2017
Verified

8/10 Good

Cheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3点办理入住，排着长队，然后被告知房间没有整理好，等了30多分钟才拿到房卡。退房也需要排长队。
Verified

6/10 Okay

CHEN

Liked: Cleanliness, property conditions & facilities, room comfort
号称出名的亲子酒店，可是亲子项目真很一般，室内的儿童乐园也不大，室外的儿童游玩项目也不多。酒店的其他方面还不错，就是位置比较偏，外出购物吃饭等不方便。
Verified

8/10 Good

Verified traveler

Liked: Staff & service, room comfort

BUSINESS BREAK AWAY TRIP & CONFERENCE

Comfortable but far in distance from any amenities.
Verified

6/10 Okay

PO-LUNG

Liked: Staff & service

Need to make a real non smoking room!

I asked for a non-smoking room, but was a room with heavy smoke smell. Changed to another and was fine with it!
Verified

8/10 Good

luyi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
看了之前住客的点评，说有孔雀和天鹅，这次没看见，只有几只小兔子。儿童俱乐部的女生挺客气的。健身部的女生脸绷着，一点笑容也没有，我们不欠你的，好伐？不过，这是我们服务业的通病，如何是好呢！
Verified

10/10 Excellent

MINHYOUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

편안한 1박이었습니다.

임신 8개월째의 아내와 함께한 쑤저우 1박 2일 여행의 숙소를 정하면서 동료들의 추천으로 켐핀스키 호텔을 이용하였습니다. 원래 예약은 delux room(lake view)로 하였는데, 무료로 suite room upgrade를 해 주어서 행복했던 1박을 보낼 수 있었습니다. 저희 방은 20층에 위치하였고, 큰 창으로 호수가 한눈에 바라보였고, 방에 앉아서 바깥만 바라보는 것만으로도 편안한 휴식이었습니다. 전체적으로 아주 마음에 들었던 1박이었습니다. 상해에도 켐핀스키 호텔이 있던데, 기회가 되면 거기에서도 숙박을 해 보고 싶네요. 이번 숙박으로 켐핀스키의 팬이 된 것 같습니다. - 룸상태 : 청결상태가 좋았습니다. 가구 등은 약간은 오래된 것처럼 보였지만, 중국의 많은 호텔들이 그러하기 때문에 크게 신경이 쓰이지 않았습니다. 화장실은 매우 깨끗하였고, 1회용품도 충분히 갖춰져 있었습니다. - 조식 : 회사단체 이용객들과 같은 시간대에 식사를 해서, 조식시간이 조금 혼잡하고 이용하기 불편하였습니다. 음식은 중국식이 주로였고, 일부 western 부페식이 있었습니다. 전체적으로 맛은 좋았습니다. 식당 창가 좌석에서는 호수를 바라보면서 식사가 가능합니다. - 석식 : 저희는 저녁식사를 포함한 패키지로 예약을 하여서 호텔에서 식사를 했습니다. 파울라너 식당에서 식사를 하였는데, 1,2층으로 나뉘어 있고, 2층은 주로 단체 이용객들을 위한 부페식당으로 보였습니다. 저희는 1층에서 식사를 했고, 손님이 저희들밖에 없어서 조용하고 편하게 식사를 하였습니다. 패키지에는 총 3가지 음식(호박죽, 치킨바비큐, 조각케익)과 무제한 맥주(파울라너 3종-흑맥주, 생맥주, 하나는 기억이 안나네요)가 가능했습니다. 임신한 아내가 있어서 저희는 탄산음료를 주로 마셨습니다. 음식들은 입맛에 딱 맞았고, 양도 충분했습니다. - 주변시설 : 가장 마음에 들었던 것은 호텔 뒤쪽에 바로 호수가 위치하고 있다는 점입니다. 비록 둘째날은 비가 내리고 바람이 많이 불어서 나가보지는 못했지만, 첫날 오후에 아내와 함께 사진도 많이 찍고 즐겁게 산책할 수 있었습니다. 단, 호텔의 위치가 시내와는 상당히 떨어져 있어서 마트 등을 이용할 수 없다는 점은 불편하였지만, 휴식을 위해서 선정한 호텔이었기 때문에 저희는 괜찮았습니다.
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort

Not for business

Not recommended if you have business to attend to in Suzhou, it is located way off the city centre or the CBD. And as a lake and golf course hotel it does not impress.
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kenpinski are great

The hotel was great, very clean, very nice, and the staff was very helpful and polite. I highly recommend this hotel.
Verified

4/10 Poor

JIAXING

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not as good as I expected.

Not as good as I expected. Room was old, air-condition not work well,you should take under 6.5 degree.House keeper took our room card...I won't come again.
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Nice but not 5 star

The hotel is well kept. In its own grounds, which is nice if you want to get away from everything. But if you want easy access to the city, your only real option is taxi. I found the hotel staff a little abrupt and unhelpful, though I think that may result more from an English language nervousness than anything else.
Verified

8/10 Good

David

Liked: Property conditions & facilities, room comfort

Kempinski Suzhou

There are minimum service you can get to American standard. I smell smoke when entered in non-smoking room, and found cigarette ashes on the holder by toilet. I have used this hotel for so many times, and getting tired of its poor service even I used the club service all the time. I am going to try another hotel in the area next time in upcoming October trip.
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

服務沒有五星級水準

服務員太少， 到七點大廳沒半個人可以問，得再加強。
Verified

6/10 Okay

sanja

Liked: Room comfort
Disliked: Staff & service

business trip

hotel position is great, on the lake surrounded with loots of trees and during the day and evening there is a wind all the time so it is not hot during summer it is great hotel for vacation but less for business because it is not close to city business center
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

绝佳的地理位置和环境、家庭出游好住处

上次入住时出现些小问题，酒店承诺再次入住时会给房间升级。这次无意见提了一下，果然送了早餐，还有可以免费享用大堂吧。赞一个！
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Nice huge hotel with modern comforts. The staff upgraded me to a suite which was huge! The staff was courteous and helpful in English. However, the hairdryer barely worked, aircon worked but never able to get the room right, either too cold or stuffy. The hotel is surrounded by a golf course and lake, its a 20 minute walk just to get to the gate of this property. Overall, good stay.
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

适合小孩 全家出游

很好
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great business hotel

Very clean and well-appointed hotel located near a beautiful lake. The food and bar options aren't terribly exciting, though.
Verified

10/10 Excellent

Denmarkian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient location for my business needs.

I have stayed at this Kempinski location several times and never found the experience any less than fully satisfying - a true five star experience.
Verified

6/10 Okay

Verified traveler

舒适的床，正对金鸡湖

价格太贵，1200左右的房价还不包括早餐，太贵了
Verified

6/10 Okay

方艾米

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
我们是全家去度个周末。但是那天，正好有公司在招待客户和员工，大堂就象侯车室。下午3点还未能入住，因为来不及打扫。自助餐也被包场。我们要的双床房，有一间居然是2个床拼在一起的。。。。没有休闲，没有满意，没有微笑