Southwest Vacation Packages

The bed was very comfortable and soft. The room overall was in okay condition. We have stayed here several times, and have been pleased in the past, but this time was disappointing. The hallway smelled very strongly of cigarette smoke the entire 4-night stay. No one was enforcing the no smoking policy. The staff were friendly and tried to be helpful. The thing that has mostly influenced the mediocre (Borderline unpleasant) rating for our stay was the lack of internet accessibility. We did bring this up to staff twice during our stay and it was not fixed. Internet access is extremely important to us when we travel. We had to use a large chunk of our own data because we didn’t have internet service the entire time. There was also a dead cockroach in the elevator. Now that I think about it, I might have been way too generous with the “okay” rating.

Hotel needs an upgrade. Staff was super nice.

The review and rating is about the experience we had for dinner at the hotel restaurant. Never have I seen so much staff in the kitchen to deliver so little food in such a long time in a night when the restaurant was at below 20% occupancy. Allow me to add the food was mediocre, and not matching the menu description. To top it, it was grossly overpriced for the quality served, which basically was straight out of a Sysco truck. The only highlight was watching the staff as the arguments, useless flor manager and kitchen staff turned it in a farcical spectacle. Besides that, rooms were fine, clean. Bedding was fine if not great.

I had to change my own bed linens. They smelled like someone had already slept on them. Small towels looked unclean. Only had two in the room. One hand towel. I was in a handicapped room. I really deserve a refund.

The hotel is a 2 star hotel at best. Overall the room decor and furnishings looked old and outdated. We noticed we did not have a shower curtain up so we called the front desk and the security guard/only staff on duty said he’d have to find one. We ended going down to the front desk to get it. The water wasn’t hot enough in the shower but we made due. The fan didn’t work in the bathroom and water some how leaked out of the shower into the wet area in front of the sink space. Also I feel like the toilet seat was beyond its useful life and needed to be replaced. The sofa couch did not have any sheets nor were there any extra sheets or blankets in the closet. And the mattress was old and needs to be replaced at this point. With every single turn all you could hear were the springs. And last as it relates to the room, the carpet definitely needs to be replaced, again it looked past its useful life. Overall, the lobby area looked decent. Only one elevator was working and the ice machine on the 3rd wasn’t working. I would not recommend this hotel.