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PrimeBiz Hotel Surabaya

3.5 star property
Hotel with a full-service spa, near Al Akbar Mosque

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Photo gallery for PrimeBiz Hotel Surabaya

Front of property - evening/night
Superior King Room | In-room safe, desk, laptop workspace, blackout drapes
Hallway
Lobby
Coffee shop

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
Jl. Gayung Kebonsari no. 30, Surabaya, East Java, 60235
  • Place, Al Akbar Mosque
    ‪14 min walk‬
  • Place, Universitas Islam Negeri Sunan Ampel Surabaya
    ‪19 min walk‬
  • Place, City of Tomorrow
    ‪3 min drive‬
  • Airport, Surabaya (SUB-Juanda)
    ‪17 min drive‬

Room options

View all photos for Suite

In-room safe, desk, laptop workspace, blackout drapes

Suite

  • Sleeps 2

Deluxe Room

  • Sleeps 2

View all photos for Superior King Room

Superior King Room | In-room safe, desk, laptop workspace, blackout drapes

Superior King Room

  • 258 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room, 2 Twin Beds

Superior Twin Room, 2 Twin Beds | In-room safe, desk, laptop workspace, blackout drapes

Superior Twin Room, 2 Twin Beds

  • 258 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, 1 King Bed

  • 344 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room, 3 Twin Beds

Triple Room, 3 Twin Beds | In-room safe, desk, laptop workspace, blackout drapes

Triple Room, 3 Twin Beds

  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 King Bed

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior King Room

In-room safe, desk, laptop workspace, blackout drapes

Superior King Room

  • Sleeps 2

View all photos for Superior Triple Room

In-room safe, desk, laptop workspace, blackout drapes

Superior Triple Room

  • Sleeps 3

View all photos for Superior Twin Room

In-room safe, desk, laptop workspace, blackout drapes

Superior Twin Room

  • Sleeps 2

About the neighborhood

Surabaya

Al Akbar Mosque is within a mile (2 km) of PrimeBiz Hotel Surabaya, and other popular sites like City of Tomorrow are within a couple of miles (3 km). This 153-room, 3.5-star hotel has conveniences like a full-service spa, a 24-hour gym, and free in-room WiFi.

What's nearby

  • Al Akbar Mosque - 14 min walk - 0.8 miles
  • Universitas Islam Negeri Sunan Ampel Surabaya - 19 min walk - 1.0 mile
  • City of Tomorrow - 3 min drive - 1.3 miles
  • Pelita Harapan University Surabaya - 3 min drive - 1.7 miles
  • Petra Christian University - 4 min drive - 1.5 miles

Getting around

  • Surabaya Gubeng Station - 10 min drive
  • Jemursari Station - 17 min walk
  • Surabaya (SUB-Juanda) - 13 min drive

Restaurants

  • ‪Teman Setia - ‬2 min walk
  • ‪Mandalika Cafe - ‬4 min walk
  • ‪Depot Rudi ' Goyang Lidah' - ‬3 min walk
  • ‪Evie Deli - ‬2 min walk
  • ‪Soto Pak Idoh - ‬3 min walk

About this property

PrimeBiz Hotel Surabaya

Hotel with a full-service spa, near Al Akbar Mosque
Guests staying at PrimeBiz Hotel Surabaya enjoy access to a full-service spa, a 24-hour gym, and free WiFi in public areas. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for IDR 150000 per vehicle one-way. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and securing valuables. Other amenities at this spa hotel include a 24-hour business center, a computer station, and free newspapers.
Guests can expect free WiFi and 40-inch LED TVs. Bathrooms offer free toiletries, bidets, and slippers. Other amenities include coffee makers, safes, and phones.
Recreational amenities at the hotel include a 24-hour fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Sekar Arum. Services include massages. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Limited onsite valet and self parking

Food and drink

  • Local cuisine breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:30 AM on weekends; IDR 75,000 for adults and IDR 37,500 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym
  • Full-service spa
  • TV in common areas

Family friendly

  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • 7 meeting rooms
  • Computer station

Full-service spa

  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 12 floors
  • Banquet hall
  • Built in 2017
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Mini-fridge
  • Paper towels
  • Room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for IDR 300000.0 per day

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Cash deposit: IDR 100000 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for local cuisine breakfast: approximately IDR 75000 for adults and IDR 37500 for children
  • Airport shuttle fee: IDR 150000 per vehicle (one-way)
  • Rollaway bed fee: IDR 300000.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards
  • Check-in: 2:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve rollaway/extra beds.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

PrimeBiz Surabaya
PrimeBiz Hotel Surabaya Java
PrimeBiz Hotel Surabaya Hotel
PrimeBiz Hotel Surabaya Surabaya
PrimeBiz Hotel Surabaya Hotel Surabaya

Frequently asked questions

Is a free cancellation option available at PrimeBiz Hotel Surabaya?

PrimeBiz Hotel Surabaya provides free cancellation on some room rates. For additional details, take a look at the cancellation policy on Orbitz.

What is there to do around PrimeBiz Hotel Surabaya?

This hotel is located in Surabaya, close to Royal Plaza Surabaya, Surabaya Town Square, and Ciputra World Mall. You'll also find City of Tomorrow and Lapangan Thor Stadium within a short drive.

Is there parking available at PrimeBiz Hotel Surabaya?

Yes, valet parking and self parking are offered for free at the hotel.

Is a spa located at PrimeBiz Hotel Surabaya?

Sekar Arum is the hotel's full-service spa and services include massages.

Does PrimeBiz Hotel Surabaya have a casino?

No, PrimeBiz Hotel Surabaya doesn't have a casino.

Is there an indoor pool at PrimeBiz Hotel Surabaya?

No, there is no indoor pool at this hotel.

Is PrimeBiz Hotel Surabaya good for couples?

There are many amenities for couples at this hotel, including in-room massages as well as a bar and a restaurant.

Are there hot tubs at PrimeBiz Hotel Surabaya?

No, there isn't a spa tub at this hotel.

Does PrimeBiz Hotel Surabaya feature a restaurant that includes a breakfast menu?

Yes, PrimeBiz Hotel Surabaya serves breakfast (local cuisine) each morning for a surcharge from its restaurant.

Does PrimeBiz Hotel Surabaya allow pets to stay for free?

No, pets aren't allowed at PrimeBiz Hotel Surabaya.

Does PrimeBiz Hotel Surabaya have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to PrimeBiz Hotel Surabaya?

The closest major airport to PrimeBiz Hotel Surabaya is Surabaya (SUB-Juanda), which is 7.8 mi away (13 minutes by car).

Can I book a room with a balcony at PrimeBiz Hotel Surabaya?

No, there aren't any guestrooms with balconies at PrimeBiz Hotel Surabaya.

PrimeBiz Hotel Surabaya Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 6 out of 11 reviews
Rating 8 - Good. 3 out of 11 reviews
Rating 6 - Okay. 2 out of 11 reviews
Rating 4 - Poor. 0 out of 11 reviews
Rating 2 - Terrible. 0 out of 11 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

7.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel l, super comfortable and super friendly and helpful staff
Stayed 1 night in Dec 2024

10/10 Excellent

saleh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excellent people and service

Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Roger

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice breakfast selection, and staff were superb. Special mention for Ditya on reception who displayed outstanding customer service.
Stayed 4 nights in Jul 2019

8/10 Good

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

sucijanti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel sangat Bersih serta nyaman
Stayed 1 night in Apr 2025

6/10 Okay

Suryani

Stayed 1 night in Mar 2025

10/10 Excellent

Oscar

Stayed 1 night in Feb 2025

8/10 Good

Hiroshi

Business traveler
Liked: Cleanliness, staff & service
部屋もキレイだしスタッフにも問題はありませんが　　防音　との事で期待していたのですが隣の部屋の音や廊下での話し声、たまたま部屋の位置も悪く朝4時20分頃に流れるお祈りの声で起こされたりと騒音には多少問題有り 後　シャワーがホースタイプで良かったのですがお湯の温度調節が難しく時間も掛かる。 でも、悪いホテルではありません。
Stayed 13 nights in Jun 2024

6/10 Okay

frederic, saint leu

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bon hôtel de gamme supérieure, dommage qu’il soit loin de la gare ferroviaire et de l’aéroport. Mauvaise insonorisation des chambres.
Stayed 1 night in Aug 2022

10/10 Excellent

Yoriko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
価格が安いのに、十分綺麗だった。
Stayed 1 night in Nov 2018

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