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Four Points by Sheraton Surabaya, Tunjungan Plaza

4.0 star property
Central hotel with free parking connected to the convention center in Surabaya

Choose dates to view prices

Photo gallery for Four Points by Sheraton Surabaya, Tunjungan Plaza

Outdoor pool, pool umbrellas, sun loungers
BBQ/picnic area
Daily buffet breakfast (IDR 250000 per person)
Hallway
Reception

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
Jl Embong Malang 25 - 31, Tunjungan Plaza, Surabaya, East Java, 60261
  • Place, Tunjungan Plaza
    ‪1 min walk‬
  • Place, Surabaya Plaza Shopping Mall
    ‪15 min walk‬
  • Place, Grand City Surabaya
    ‪17 min walk‬
  • Airport, Surabaya (SUB-Juanda)
    ‪24 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 301 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Premium bedding, minibar, in-room safe, desk

Room, 2 Double Beds

9.6 out of 10
Exceptional
(4 reviews)
  • 301 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Premium Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Premium bedding, minibar, in-room safe, desk

Suite, 1 Bedroom

  • 570 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 Double Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 Double Bed

  • Sleeps 3
  • 1 Double Bed

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Exterior

Doubletree By Hilton Surabaya

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  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
9.2 out of 10, Wonderful, 131 reviews
$63 nightly
The price is $70
Jan 4 - Jan 5, 2026
Total with taxes and fees
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About the neighborhood

Surabaya

Located in Surabaya Center, Four Points by Sheraton Surabaya, Tunjungan Plaza is adjacent to Tunjungan Plaza and within a 10-minute stroll of Grahadi. This 4-star hotel has 293 guestrooms and offers an outdoor pool, a 24-hour gym, and free in-room WiFi. Centrally located in Surabaya, the hotel is connected to the convention center, and a short walk from Joko Dolog Statue and Surabaya Youth Center.

What's nearby

  • Tunjungan Plaza - 1 min walk - 0.1 miles
  • BG Junction - 12 min walk - 0.7 miles
  • Surabaya Plaza Shopping Mall - 15 min walk - 0.8 miles
  • Grand City Surabaya - 17 min walk - 0.9 miles
  • Submarine Monument - 18 min walk - 1.0 mile

Getting around

  • Surabaya Pasar Turi Station - 6 min drive
  • Margorejo Station - 7 min drive
  • Surabaya (SUB-Juanda) - 40 min drive

Restaurants

  • ‪Swimming Pool - Four Points - ‬1 min walk
  • ‪Toby’s Estate - ‬1 min walk
  • ‪Thai Street Restaurant - ‬2 min walk
  • ‪Sushi Tei - ‬1 min walk
  • ‪Genki Sushi - ‬4 min walk

About this property

Four Points by Sheraton Surabaya, Tunjungan Plaza

Central hotel with free parking connected to the convention center in Surabaya
Four Points by Sheraton Surabaya, Tunjungan Plaza features an outdoor pool, a children's pool, and a 24-hour gym. Onsite parking is available, both free self and paid valet parking (IDR 50000 per stay)—also useful is an airport shuttle (available 24 hours) for IDR 490000 per person one-way. The front desk has multilingual staff on hand 24/7 to help with securing valuables, concierge services, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, a business center, and a computer station.
Guests can expect to find free WiFi and wired Internet, along with 43-inch LED TVs. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Minibars, coffee makers, and free newspapers are also standard. Housekeeping is available on request.
An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.

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Platinum Hotel Tunjungan Surabaya
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  • Parking included
9.2 out of 10, Wonderful, 21 reviews
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The price is $69
Jan 4 - Jan 5, 2026
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Valet parking on site (IDR 50,000 per stay)
  • Limited onsite self and valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: IDR 250,000 for adults and IDR 125,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Botanique Lounge
  • Le Petit Cafe
  • Lime Restaurant

Things to do

  • 24-hour gym
  • Children's pool
  • Indoor pool (guest access)
  • Outdoor pool
  • Shopping mall
  • TV in common areas

Family friendly

  • Access to nearby indoor pool
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 8 meeting rooms
  • Business center
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Low-height bed
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1 building
  • 11 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2016
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • No plastic coffee stirrers
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 43-inch LED TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 17

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 12 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for IDR 665500.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately IDR 250000 for adults and IDR 125000 for children
  • Airport shuttle fee: IDR 490000 per person (one-way)
  • Valet parking fee: IDR 50000 per stay
  • Rollaway bed fee: IDR 665500.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 17
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Four Points Sheraton Surabaya Hotel
Four Points Sheraton Surabaya
Four Points By Sheraton Surabaya Java
Four Points by Sheraton Surabaya
Four Points by Sheraton Surabaya Tunjungan Plaza
Four Points by Sheraton Surabaya, Tunjungan Plaza Hotel
Four Points by Sheraton Surabaya, Tunjungan Plaza Surabaya
Four Points by Sheraton Surabaya, Tunjungan Plaza Hotel Surabaya

Frequently asked questions

Is a free cancellation option available at Four Points by Sheraton Surabaya, Tunjungan Plaza?

Four Points by Sheraton Surabaya, Tunjungan Plaza offers free cancellation on select room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Four Points by Sheraton Surabaya, Tunjungan Plaza?

As of Dec 27, 2025, prices found for a 1-night stay for 2 adults at Four Points by Sheraton Surabaya, Tunjungan Plaza on Dec 29, 2025 start from $76.7, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Four Points by Sheraton Surabaya, Tunjungan Plaza?

This hotel is situated in Surabaya Center within a 10-minute walk of Tunjungan Plaza and Joko Dolog Statue. You'll also find Surabaya Plaza Shopping Mall and Grand City Surabaya less than a mile away.

Is parking available on site at Four Points by Sheraton Surabaya, Tunjungan Plaza?

Yes, self parking is offered for free at the hotel. Valet parking is available for IDR 50,000 per stay. Accessible parking is also available for guests.

Does Four Points by Sheraton Surabaya, Tunjungan Plaza include a casino on the premises?

No, Four Points by Sheraton Surabaya, Tunjungan Plaza doesn't have a casino.

Will I find an indoor pool at Four Points by Sheraton Surabaya, Tunjungan Plaza?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Four Points by Sheraton Surabaya, Tunjungan Plaza good for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Are there hot tubs at Four Points by Sheraton Surabaya, Tunjungan Plaza?

No, there isn't a spa tub at this hotel.

Does Four Points by Sheraton Surabaya, Tunjungan Plaza have a restaurant with a breakfast menu?

Yes, Four Points by Sheraton Surabaya, Tunjungan Plaza serves buffet breakfast for a surcharge each morning at Le Petit Cafe.

Will Four Points by Sheraton Surabaya, Tunjungan Plaza allow pets to stay free of charge?

No, pets and service animals aren't allowed at Four Points by Sheraton Surabaya, Tunjungan Plaza.

Does Four Points by Sheraton Surabaya, Tunjungan Plaza have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from Four Points by Sheraton Surabaya, Tunjungan Plaza?

The closest major airport to Four Points by Sheraton Surabaya, Tunjungan Plaza is Surabaya (SUB-Juanda), which is 12.3 mi away (40 minutes by car).

Can I book a room with a balcony at Four Points by Sheraton Surabaya, Tunjungan Plaza?

No, there aren't any guestrooms with balconies at Four Points by Sheraton Surabaya, Tunjungan Plaza.

Does Four Points by Sheraton Surabaya, Tunjungan Plaza host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Four Points by Sheraton Surabaya, Tunjungan Plaza.

Four Points by Sheraton Surabaya, Tunjungan Plaza Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 207 out of 295 reviews
Rating 8 - Good. 72 out of 295 reviews
Rating 6 - Okay. 12 out of 295 reviews
Rating 4 - Poor. 2 out of 295 reviews
Rating 2 - Terrible. 2 out of 295 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Yuliana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience staying in Four Point Hotel, staffs were very friendly and breakfast was so delicious and a lot of variety to choose from. It is very recommended.
Stayed 2 nights in Jul 2025

10/10 Excellent

erika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location is convenient, the staffs are friendly and welcoming, especially Rozzaq, Endang, and Amy. The hotel is clean
Stayed 2 nights in Jul 2025

8/10 Good

Edwin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

8/10 Good

Nur Aliffah

Stayed 3 nights in Jun 2025

10/10 Excellent

Jesslyn

Stayed 2 nights in May 2025

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Zeng

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Always a great stay and the staff are super friendly.
Stayed 4 nights in Jun 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommended

Hotel is connected to the mall and that’s a huge plus for us. We upgraded from premium room to a suite at check in and we loved it. Room was spacious allowing ample space for my active toddler to move about. I initially wanted to go to reception to ask for late check out after breakfast but a staff who came to our table, Swara was very lovely and extended our checkout time to 2pm without even me asking. She gave so much attention to my picky eater toddler and I’m impressed that my toddler ate so well here. Would definitely recommend this hotel to others.
Stayed 2 nights in Apr 2025

10/10 Excellent

KAI PENG

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good hotel near shopping malls and a lot of dining options.
Stayed 1 night in Jan 2025

10/10 Excellent

Tengku

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

KANA

Stayed 1 night in Feb 2025

10/10 Excellent

Tariq

Stayed 2 nights in Feb 2025

10/10 Excellent

KAI PENG

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel with shopping malls next to it.
Stayed 1 night in Jan 2025

10/10 Excellent

Turhana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Paulus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2024

10/10 Excellent

Shanan

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Nov 2024

10/10 Excellent

Shanan

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are very energetic and pleasant.
Stayed 3 nights in Dec 2024

10/10 Excellent

Kok Shong, Mentakab

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at the hotel at 12:00 PM, feeling tired, but the friendly receptionist arranged for us to check in early. During our 3-day stay, all the employees treated us well and respectfully.
Stayed 3 nights in Oct 2024

10/10 Excellent

Teguh

Stayed 1 night in Oct 2024

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Find SOGO, exit the building, and walk back into the hotel that way - for most navigable option.
Stayed 1 night in Aug 2024

10/10 Excellent

Stephen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pro-tips, it's difficult trying to find the tunnel that connects the hotel to the mall. Your best shot is to just find Sogo, exit the mall, and walk back to the entrance of the hotel.
Stayed 1 night in Aug 2024

6/10 Okay

Adam

Stayed 1 night in Aug 2024

10/10 Excellent

Dina

Stayed 2 nights in Jul 2024

10/10 Excellent

Andrea

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jul 2024

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