2/10 Terrible
Joan
Traveled with family
Sep 25, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
NO ONE AT THE DESK. Horrible experience ever. Tried calling to let them know that we will be arriving late but no answer. Arrived there late in the night, there's no one at desk and the number that they posted was different from the app but still no one answered. Tried ringing the doorbell and knocking on the door. We're so tired from the long drive we did (15hrs) so we decided to just sleep in the car until the morning since it was posted that there will be somebody by 7am. We could at least sleep a couple more hours and take a shower before we can continue on driving. Morning came but still nobody to be found. By 715am the door was open but still the room/house was empty, found 2 slices of pizza left out on top of the microwave and used paper plate on the table that looked like somebody ate there. So we tried calling again on the phone, calling out, ringing the bell, knocking, pressing the doorbell-still NO answer. We decided to eat breakfast first and still gave them one more try after eating since we already paid for the fee. Came back at 825am and tried calling again on the phone, calling out again-loudly, ringing the bell, knocking, pressing the doorbell-still NO ONE.
Joan
Stayed 1 night in Sep 2025