No staff was at front desk for check in. No bell to alert someone. 2 staff members, (not knowing they were staff members at that moment) were nearby, saw us walk in, and proceeded to speak to one another in spanish as we stood there waiting and waiting, even walking around looking in other areas nearby to see if someone would help us. Finally, 4-5 minutes later, one asked if we were checking in, we said yes, she went to find the employee. When he arrived at the desk, he was chewing his food at the same time of greeting us. He ended up being helpful and nice, but that experience was rude!