Hotels in St. Regis

"We were treated as though we weren't even customers of the hotel at all because we booked through Expedia instead of direct. We'll definitely not be staying at this location again. Also, the Continental breakfast is toaster waffles. "

"Beautiful location"

"When I booked the cabin, 3 girlfriends and I planned to stay 1 night in this cute little cabin, which clearly advertises it sleeps 9. I paid and sent a brief message to Becky introducing myself and asking if early check-in was possible, but did not receive a response. As the trip got closer, 2 additional friends decided to join us, so I again messaged Becky to let her know and asked once more about early check-in. She informed me that there is a 15/guest charge for more than four guests to keep costs down for smaller groups, and immediately sent a payment request. This fee was not originally listed in the description, but should have been. I was under the impression that the listed price for a cabin that sleeps 9, covered up to 9 guests. When I raised this concern, she explained that the price changes if more than 4 guests are entered during checkout. I made the payment and let her know we would no longer need early check-in. She has since updated the listing to clarify this—thank you.The trailer park can feel a bit intimidating to drive through, but the cabin itself was warm, cute, and quiet, and we never felt unsafe. Aside from the miscommunication, our only other issue was that there was no propane for the BBQ grill. We took the tank to the nearby gas station with the aquarium and refilled it for 30. The day after checkout, I messaged Becky to let her know the cabin was great and to request reimbursement for the propane, but I have yet to receive a response. "