4/10 Malo
Cliente verificado
29 jul. 2025
Le gustó: Servicio y personal
No le gustó: Comodidad de las habitaciones
Very small! Misleading Pictures and Descriptions!!
The pictures online were quite beautiful and very deceiving. The arrival was smooth, great communication and they even allowed us to check in early! That’s where the positives stop. The listing said two pools and two pool bars. The pools were the size of hot tubs, not pools, and there was no bars at all!! The listing said family friendly, but we were very glad we didn’t book this place with our son. It’s definitely not family friendly! Also, no elevator! The room was extremely small, barely room for one person to walk through and very difficult for two! The wall side of the bed was barely passable. (The book is a scale for the picture) In the room, you could hear every noise in the hallway The bathroom had a gas station bathroom soap dispenser, rust from the faucet and the sink was so low the water splattered everywhere. My husband was so uncomfortable and claustrophobic, we couldn’t remain in room any longer than to sleep. The worst part of the stay was no hot water!! My husband ran the water over 10 minutes before taking a cold shower. After notification, they said the water takes a little while to warm up in Room 8!! They offered to move us at 11:30pm or we could use the shower in the room next to us!! Why were we placed in a room they knew had no hot water, if they had another open!! They did offer us 15% discount…haven’t seen anything yet!
We were looking forward to a great adult getaway, extended our trip one day with this hotel and truly wished we didn’t!
Cliente verificado
Se hospedó 1 noche en julio de 2025
