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Wyndham Springfield City Centre

3.5 star property
Hotel with free airport shuttle, a short walk to Abraham Lincoln Presidential Library and Museum

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Photo gallery for Wyndham Springfield City Centre

Enjoy a panoramic city view from the comfort of this stylish room, featuring a seating area with sofa and armchairs.
Welcome to our reception area, where guests can check in and enjoy comfortable seating.
Relax in comfort with a large bed, two nightstands, and a classic lamp on each side.
Welcome to the Wyndham hotel, marked by a prominent glass facade and illuminated entrance sign.
Relax in this stylish living room with a flat-screen TV, comfortable sofa, and a unique curved ceiling.

Popular amenities

  • Parking available
  • Bar
  • Pool
  • Free airport shuttle
  • Breakfast available
  • 24/7 front desk

Explore the area

Map
700 E Adams St, Springfield, IL, 62701
  • Lincoln Home National Historic Site
    ‪3 min walk‬
  • Abraham Lincoln Presidential Library and Museum
    ‪3 min walk‬
  • St. John's Hospital
    ‪5 min walk‬
  • Springfield, IL (SPI-Abraham Lincoln Capital)
    ‪9 min drive‬

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Room options

View all photos for Room, 2 Queen Beds, Non Smoking

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Queen Beds, Non Smoking

  • 275 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Non Smoking

  • 275 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Higher Floor)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Queen Beds, Non Smoking (Higher Floor)

  • 275 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking (Higher Floor)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Non Smoking (Higher Floor)

  • 275 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Hearing Accessible)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed (Hearing Accessible)

  • 275 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds, Accessible, Non Smoking

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Junior Suite, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 5
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Junior Suite, 1 King Bed, Non Smoking

  • 410 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 Queen Bed, Non Smoking (Oversized Suite)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Studio Suite, 1 Queen Bed, Non Smoking (Oversized Suite)

  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Suite, Accessible, Non Smoking

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Junior Suite, Accessible, Non Smoking

  • 474 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Junior Suite, 2 Queen Beds, Non Smoking

Junior Suite, 2 Queen Beds, Non Smoking | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Junior Suite, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking (Hearing Accessible)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Queen Beds, Non Smoking (Hearing Accessible)

  • 275 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking (Lincoln One-Bedroom Suite)

Suite, 2 Queen Beds, Non Smoking (Lincoln One-Bedroom Suite) | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Suite, 2 Queen Beds, Non Smoking (Lincoln One-Bedroom Suite)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Suite, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking (Capitol Suite)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Suite, Multiple Beds, Non Smoking (Capitol Suite)

  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Accessible, Non Smoking

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Junior Suite, 1 King Bed, Accessible, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Non Smoking (One-Bedroom Suite)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Suite, 1 Queen Bed, Non Smoking (One-Bedroom Suite)

  • Sleeps 3
  • 1 Queen Bed

View all photos for Presidential Suite, 1 King Bed, Non Smoking (One-Bedroom Suite)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Presidential Suite, 1 King Bed, Non Smoking (One-Bedroom Suite)

  • Sleeps 4
  • 1 King Bed

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Super 8 by Wyndham Springfield East

Springfield
  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
6.2 out of 10, 1,001 reviews
$59 nightly
The price is $67
Aug 18 - Aug 19
Total includes taxes and fees
Super 8 by Wyndham Springfield East

About the neighborhood

Springfield

Located in Downtown Springfield, Wyndham Springfield City Centre is next to Bank of Springfield Center and Lincoln-Herndon Law Offices State Historic Site. This 3.5-star hotel welcomes guests with 369 rooms and conveniences like an indoor pool, free in-room WiFi, and a free airport shuttle.

What's nearby

  • Lincoln Home National Historic Site - 3 min walk - 0.2 miles
  • Abraham Lincoln Presidential Library and Museum - 3 min walk - 0.2 miles
  • St. John's Hospital - 5 min walk - 0.3 miles
  • Illinois State Capitol - 11 min walk - 0.6 miles
  • Illinois State Fairgrounds - 5 min drive - 2.6 miles

Getting around

  • Springfield Station - 8 min walk
  • Springfield, IL (SPI-Abraham Lincoln Capital) - 9 min drive

Restaurants

  • ‪Anvil & Forge Brewing and Distilling - ‬3 min walk
  • ‪Saputo's - ‬2 min walk
  • ‪Obed & Isaac's Microbrewery - ‬5 min walk
  • ‪Terra Ferment - ‬2 min walk
  • ‪Celtic Mist Pub - ‬1 min walk

About this property

Wyndham Springfield City Centre

Hotel with free airport shuttle, a short walk to Abraham Lincoln Presidential Library and Museum
Guests of Wyndham Springfield City Centre enjoy an indoor pool, free WiFi in public areas, and conference space. If you drive, self parking is USD 10.00 per night, or you can take advantage of the free airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a computer station, express check-in, and express check-out.
32-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, and pillowtop beds with Egyptian cotton sheets and down comforters ensure a restful night. Other amenities include coffee makers, safes, and phones. Housekeeping is available on request.
Recreational amenities at the hotel include an indoor pool.

Children under 18 years old are not allowed in the swimming pool or health club without adult supervision.

Languages

English, French, Russian, Spanish

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Hotel with a corner location, featuring a brick facade and covered entrance.

President Abraham Lincoln Springfield - DoubleTree by Hilton

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
8.2 out of 10, Very Good, 1,002 reviews
$127 nightly
The price is $144
Aug 29 - Aug 30
Total includes taxes and fees
President Abraham Lincoln Springfield - DoubleTree by Hilton

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour free roundtrip airport shuttle at scheduled times and on request
  • Secured, covered self parking on site (USD 10 per night)
  • RV/bus/truck parking (surcharge) on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: USD 15 for adults and USD 7.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Starbucks
  • The Grille

Things to do

  • Indoor pool

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 20 meeting rooms
  • 49,998 square feet of conference space
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 30 floors
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Local culture and ecosystem education
  • Reception hall
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 65.00 per pet, per stay
  • 2 total (75 lbs is the maximum weight per pet)
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 17 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 15.00 for adults and USD 7.50 for children
  • Covered self parking fee: USD 10.00 per night (in/out privileges)
  • Pet fee: USD 65.00 per pet, per stay
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests without COVID-19 vaccination
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the free airport shuttle (available 24 hours). Driving? For a fee, this property offers self parking, along with RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses a grey water recycling system.
  • Masks are required in public areas for unvaccinated guests.
  • This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 10:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Hotel Springfield
Hilton Springfield
Springfield Hilton
Wyndham Springfield City
Wyndham Springfield City Centre Hotel
Wyndham Springfield City Centre
Wyndham Springfield City Centre Hotel
Wyndham Springfield City Centre Springfield
Wyndham Springfield City Centre Hotel Springfield

Frequently asked questions

Are free cancellation options available at Wyndham Springfield City Centre?

Wyndham Springfield City Centre provides free cancellation on some room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

What's there to see near Wyndham Springfield City Centre?

This hotel is situated in Downtown Springfield, just steps from Lincoln Home National Historic Site and Lincoln-Herndon Law Offices State Historic Site, and within a short walk of Abraham Lincoln Presidential Library and Museum. You'll also find Illinois State Capitol and Illinois State Museum less than a mile away.

Will I be able to park at Wyndham Springfield City Centre?

Yes, secured parking is offered for USD 10.00 per night with in/out privileges.

Does Wyndham Springfield City Centre have a casino on the premises?

No, Wyndham Springfield City Centre doesn't have a casino.

Is there an indoor pool at Wyndham Springfield City Centre?

Yes, this hotel has an indoor pool. Guests have pool access between 6:00 AM and 10:00 PM.

What will couples enjoy most about a stay at Wyndham Springfield City Centre?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and a restaurant.

Does Wyndham Springfield City Centre have a hot tub?

No, there isn't a spa tub at this hotel.

Does Wyndham Springfield City Centre feature a restaurant that includes a breakfast menu?

Yes, Wyndham Springfield City Centre serves buffet breakfast for a surcharge each morning at Starbucks.

Does Wyndham Springfield City Centre allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Wyndham Springfield City Centre for a fee of USD 65.00 per pet, per stay.

Does Wyndham Springfield City Centre have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How close is the airport from Wyndham Springfield City Centre?

The closest major airport to Wyndham Springfield City Centre is Springfield, IL (SPI-Abraham Lincoln Capital), which is 4.2 mi away (9 minutes by car).

Are there rooms with balconies at Wyndham Springfield City Centre?

No, at Wyndham Springfield City Centre, there aren't any guestrooms that list a balcony.

Does Wyndham Springfield City Centre host weddings?

There are wedding services available at Wyndham Springfield City Centre if that's in your vacation plans.

Wyndham Springfield City Centre Reviews

Reviews

6.6
Rating 10 - Excellent. 233 out of 1001 reviews
Rating 8 - Good. 213 out of 1001 reviews
Rating 6 - Okay. 232 out of 1001 reviews
Rating 4 - Poor. 173 out of 1001 reviews
Rating 2 - Terrible. 150 out of 1001 reviews

7.0/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Erika

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

2/10 Terrible

Michelle

The property was closed upon arrival.
Stayed 2 nights in Apr 2025

2/10 Terrible

Jose

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Hotel was close I don’t have any notification the was close I get there I have to spend more money and another hotel . Was so estres because I was running a half marathon the day . On Springfield I’ll
Stayed 2 nights in Apr 2025

2/10 Terrible

Katherine

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Room Not available- had to pay to stay elsewhere

The hotel was vandalized and did not have rooms available. I had to to go a different hotel to stay. No communication about the room, so I have paid twice for a stay. Not sure I will use hotels.com again.
Stayed 1 night in Apr 2025

2/10 Terrible

Deborah

Stayed 2 nights in Apr 2025

8/10 Good

Gessel Berry

Stayed 1 night in Mar 2025

10/10 Excellent

Tekikki, Springfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Mar 2025

2/10 Terrible

Harmony

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Asked for a high floor. Was given a low floor. Was not informed that the poil has been out of order for over a year. It is literally empty. They have a sign that says it is out of order and will tell you they are not sure if it will be open later or not. U have to go see for yourself. I took 2 sets of young twins. I booked that hotel exactly for the the high floor and pool. We were there an hour and I turned in our keys and walked across the street to a different hotel. Did i get my money back, you ask??? NOPE!!!! BUT IM GOING TO KEEP TRYING!
Stayed 1 night in Mar 2025

8/10 Good

Amber

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Tolliver, Waukegan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interesting property to stay at for a Springfield visit. Strange room layout and kinda noisy with trains and elevator, but a good value for the area.
Stayed 1 night in Mar 2025

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service
Stayed 1 night in Mar 2025

6/10 Okay

Rebecca A

Traveled with family
Liked: Staff & service

Hotel needs a refresh

Booked for two nights, but left after one. Room was ok, but it was very windy out and a loud creaking noise kept us up all night. Also, the mattresses probably need replaced, pool was closed for maintenance, ice machine was broken. Hotel seems due for a refresh. Staff was pleasant.
Stayed 2 nights in Mar 2025

4/10 Poor

Brian

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
The building made creeking noises all night because it was windy.
Stayed 1 night in Mar 2025

2/10 Terrible

Ryan

Disliked: Cleanliness, amenities, property conditions & facilities
Not a good experience at all. Pool out of service and several other issues

8/10 Good

Cody

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

Cindy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2025

2/10 Terrible

Antonio

Traveled with family and small children, Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely horrendous property. No AC. Rooms were 88 degrees. Rain water poured in through the windows soaking the floors. The fridge in the room should be used an oven instead. Tried to shower to cool down a little and wound up being a half bath as the water didn’t drain. Went to inform front desk of all our issues and I type this as I’m stuck in the elevator!! Take it from me; DO NOT BOOK THIS PROPERTY
Stayed 2 nights in Mar 2025

10/10 Excellent

Tracey

Stayed 2 nights in Mar 2025

4/10 Poor

anthony

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Fore code violation

When we got there 2 out of the 3 elevators were not working .told the management about it and that it was a fire code violation and wanted money back, he said that they were wirking on them but they never got them all fixed. They were nice enough to give us a 3 floor room and up grade us to a suite but didn't help with elevators caused still had to wait 10 mins for elevators, still a fire code violation. Never again!!!
Stayed 1 night in Mar 2025

2/10 Terrible

Joe

Traveled with family
This property is really in poor shape the pool is closed they are down from 3 elevators to 1 which caused my wife and kids to wait 20 minutes for them to get onto the elevator our room was 90 degrees cause the air conditioner was broke no ice in the ice box if you have ever been there u know what I mean by ice box (dorm size deep freeze) they don’t check anyone that parks in the parking deck so they charge the people that stay there but if u don’t pay u can still park we were there on a windy night and had to leave property and stay at another hotel cause the building was swaying in the wind I am not holding the piping and cracking of the torsion bars between the walls we have been going to this property for 9 years and this was the worst experience we have ever had even over heard that the city want to tear it down cause it is in such bad shape the worst part about it is that it could be a neat hotel and the location is perfect just needs someone that cares what people think take over
Stayed 2 nights in Mar 2025

8/10 Good

Melissa

Stayed 1 night in Mar 2025

10/10 Excellent

Keanna

Stayed 2 nights in Feb 2025

4/10 Poor

William

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this because of the pool as we had two young girls who wanted to swim. The first desk person who checked us in, said pool hasn't been working for a while "waiting on part". After going to our room to find out the stool had no cover on the tank and did not work, we went back to front desk to get a different room. That desk person said, "pool just went down this week to be cleaned and that the other person had lied to us about waiting on a part". While waiting for them to get us switched to a second room, i heard Maintenace tell front desk, "Room 312 is NO GO - NO HEAT". We had family in a different suite, they woke up Sunday morning with no hot water. Front desk told them to come get a key to a different room, they could go take showers there. The bed skirts were nasty with some kind of while liquid stain on them. Ice machines didn't work so they had chest freezers on various floors with bags of ice in them. i am sure this facility was very nice in the 70's but has not been cared for since. The best part of this facility is the Starbucks just off the lobby and i don't drink coffee.
Stayed 1 night in Mar 2025

10/10 Excellent

Willard

Business traveler
Liked: Cleanliness, staff & service, amenities
Nice hotel. A little dated. However it is in a small town.
Stayed 2 nights in Feb 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities

Communication failure!

This was a family stay with another family. We chose this location close to our event that was taking place the next day and We were there to go swimming. We walked through the front door {no locked door or security situation}. When we checked in i said hello to the front desk staff and said i’d like to check in and he looked at me surprised. Then, we found out the pool was closed. We found out our friends got offered free parking {later when we parked our car we realized everyone was getting free parking}, the breakfast coupons they gave us said it was open between 6-9:30 and we got up to go down by 6 bc our event and our timeline. Then, when we get down there they told us that it wasn’t open until 6:30. I was shocked! Then, I asked the front desk employee why it wasn’t updated or why didn’t they at least tell us when we checked in. It was not busy when we checked in!! She did offer us a free drink from the coffee shop in the hotel. The room was not convenient or very clean. The building was shaking and you could hear it. Their were no hooks, only 3 towel for a junior suite. The room was a great size and the closet was huge for all of our hanging clothes. It was not a great experience!!
Stayed 1 night in Feb 2025

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