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Holiday Inn Express Hotel & Suites Jacksonville by IHG

2.5 star property
Hotel with free parking, in the vicinity of Jacksonville Community Park

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Photo gallery for Holiday Inn Express Hotel & Suites Jacksonville by IHG

Exterior
Free daily buffet breakfast
Exterior
Exterior
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
2501 Holliday Lane, Jacksonville, IL, 62650
  • Place, Jacksonville Community Park
    ‪3 min drive‬
  • Place, Small Eli Ferris Wheel
    ‪4 min drive‬
  • Place, Lake Jacksonville
    ‪4 min drive‬

Room options

View all photos for Standard Room

Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room

7.6 out of 10
Good
(5 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Room amenity

Standard Room, 1 King Bed

8.4 out of 10
Very good
(15 reviews)
  • 300 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(16 reviews)
  • 300 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Room amenity

Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 299 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Premium bedding, desk, blackout drapes, iron/ironing board

Suite, 1 Bedroom

  • 300 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds

Room amenity

Suite, 2 Double Beds

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed

Room amenity

Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

About the neighborhood

Jacksonville

Located 2.2 mi (3.6 km) from Jacksonville Community Park, Holiday Inn Express Hotel & Suites Jacksonville by IHG is within a 10-minute drive of other popular attractions like Illinois College. This 69-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and a 24-hour gym.

What's nearby

  • Jacksonville Community Park - 3 min drive - 2.4 miles
  • Small Eli Ferris Wheel - 4 min drive - 2.8 miles
  • Lake Jacksonville - 4 min drive - 2.6 miles
  • Prairie Land Heritage Museam - 5 min drive - 2.6 miles
  • Illinois College - 7 min drive - 3.5 miles

Getting around

  • St. Louis Lambert Intl. Airport (STL) - 98 min drive

Restaurants

  • ‪McDonald's - ‬4 min drive
  • ‪Love's Travel Stop - ‬4 min walk
  • ‪Casey's - ‬4 min drive
  • ‪Taco Bell - ‬5 min drive
  • ‪Circle K - ‬4 min drive

About this property

Holiday Inn Express Hotel & Suites Jacksonville by IHG

Hotel with free parking, in the vicinity of Jacksonville Community Park
Guests of Holiday Inn Express Hotel & Suites Jacksonville by IHG have access to an indoor pool, a 24-hour gym, and free WiFi in public areas. There's free parking if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and securing valuables. Additional amenities include conference space, a business center, and a computer station.
Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also standard.
Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

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Best Western Jacksonville Inn
  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
8.4 out of 10, Very Good, 753 reviews
$70 nightly
The price is $80
Feb 9 - Feb 10
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Computer station
  • Conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (41 inch wide door)
  • Grab bar in shower (29 inches high)
  • Lever door handles
  • Phone accessibility kit
  • Pool hoist on site
  • Sign language-capable staff
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (34 inches high)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • Banquet hall
  • No plastic drinking straws
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 50 per accommodation, per stay
  • Service animals exempt from fees

Children and extra beds

  • Free rollaway/extra beds are available
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
  • Check-in: 3 PM—-6 AM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector and a smoke detector.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel Jacksonville
Holiday Inn Express Jacksonville
Holiday Inn Jacksonville
Jacksonville Holiday Inn
Holiday Inn Express Hotel And Suites Jacksonville South
Holiday Inn Jacksonville
Jacksonville Holiday Inn
Holiday Inn Express Jacksonville
Holiday Inn Express Hotel Suites Jacksonville
Holiday Inn Express Hotel Suites Jacksonville

Frequently asked questions

Is a free cancellation option available at Holiday Inn Express Hotel & Suites Jacksonville by IHG?

Holiday Inn Express Hotel & Suites Jacksonville by IHG provides free cancellation on certain room rates. For specific requirements, look at the cancellation policy on our site.

What can I see within easy reach of Holiday Inn Express Hotel & Suites Jacksonville by IHG?

This hotel is located in Jacksonville, close to Morgan County Fairgrounds, Jacksonville Community Park, and Lake Jacksonville. You'll also find Governor Duncan Mansion and Small Eli Ferris Wheel within a short drive.

Is parking available on site at Holiday Inn Express Hotel & Suites Jacksonville by IHG?

Yes, uncovered self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Holiday Inn Express Hotel & Suites Jacksonville by IHG include a casino?

No, Holiday Inn Express Hotel & Suites Jacksonville by IHG doesn't have a casino.

Is there an indoor pool at Holiday Inn Express Hotel & Suites Jacksonville by IHG?

Yes, this hotel has an indoor pool. Guests have pool access between 8:00 AM and 10:00 PM.

What will couples enjoy most about a stay at Holiday Inn Express Hotel & Suites Jacksonville by IHG?

Couples staying at this hotel will appreciate amenities like premium bedding as well as an indoor pool and a 24-hour fitness facility.

Does Holiday Inn Express Hotel & Suites Jacksonville by IHG have a hot tub?

No, this hotel doesn't have a spa tub.

Does Holiday Inn Express Hotel & Suites Jacksonville by IHG have a restaurant with a breakfast menu?

Holiday Inn Express Hotel & Suites Jacksonville by IHG offers free buffet breakfast each morning though there is no restaurant.

Does Holiday Inn Express Hotel & Suites Jacksonville by IHG allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Holiday Inn Express Hotel & Suites Jacksonville by IHG for a fee of USD 50 per accommodation, per stay.

Are there connecting rooms at Holiday Inn Express Hotel & Suites Jacksonville by IHG?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Are there rooms with balconies that I can book at Holiday Inn Express Hotel & Suites Jacksonville by IHG?

No, there aren't any guestrooms with balconies at Holiday Inn Express Hotel & Suites Jacksonville by IHG.

Holiday Inn Express Hotel & Suites Jacksonville by IHG Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 172 out of 447 reviews
Rating 8 - Good. 129 out of 447 reviews
Rating 6 - Okay. 70 out of 447 reviews
Rating 4 - Poor. 44 out of 447 reviews
Rating 2 - Terrible. 32 out of 447 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

4/10 Poor

Terrah

Floor tiles in bathroom weren’t even secure. You could pick them up. Elevator broken. Room would not cool down. We’ve stayed here before but don’t remember it being so run down.
Stayed 1 night in Nov 2025

8/10 Good

David P

Stayed 2 nights in Oct 2025

10/10 Excellent

Thad

Stayed 1 night in Oct 2025

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Christopher

Stayed 1 night in Oct 2025

4/10 Poor

Cody

Disliked: Staff & service, property conditions & facilities
Bathroom floor was coming apart - almost stepped on a small piece of the floor that came out. Could’ve cut my foot. The shower wasn’t running right - the water would constantly start sputtering out of the shower head like a water sprinkler. Toilet wouldn’t flush well. AC/heating unit was way too loud - kept waking me throughout the night. The buttons on it wouldn’t work for me to adjust it. Housekeeping knocking on my door before it was even checkout time. Slept in some due to having a rough night from the overly loud AC/heating unit, but it still wasn’t 11am yet. Guy at the front desk when checking out seemed like he had a rough sleeping night too. The girl during check in in the evening was nice though - helped me out with connecting to the WiFi on my phone.
Stayed 1 night in Oct 2025

6/10 Okay

Edina

Stayed 1 night in Oct 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, room comfort
Didnt make it to breakfast but could still obtain banana and yoghurt. This was super nice of them. Had kecard glutch but Chris the evening desk man literally ran upstairs after rescanning ours to check that it worked. Beds were very comfy. Wood surfaces were a little worn...a minor flaw.
Stayed 1 night in Oct 2025

8/10 Good

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. Shout out to Destini. Hot breakfast had many choices although the pancake machine was broken. Room was very comfortable with air conditioner working well. Carpet was dated with a musty smell in the hallways. Was mopping up a carpet spill with a towel and there was a lot of hair on the towel. Quiet with no disturbances. Parking lot lit well. We were able to park close to the door we came out.
Stayed 2 nights in Oct 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Kenneth

Stayed 2 nights in Sep 2025

8/10 Good

Patricia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We arrived late. The desk clerk was very nice. The breakfast offered hot choices. Very good. The pillows and bed were very comfy
Stayed 1 night in Sep 2025

10/10 Excellent

Corrine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2025

10/10 Excellent

Tricia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Carol

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk staff was very friendly and helpful throughout the day/night.
Stayed 1 night in Sep 2025

10/10 Excellent

Kimberly

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, the room was clean and it was the perfect price for one night.
Stayed 1 night in Aug 2025

2/10 Terrible

Kristi, Kalamazoo

Traveled with family
Liked: Amenities
Disliked: Staff & service
Hotel didn’t have the room I booked available and put us in a smaller room, after we had paid more for the original room. Hotel staff said they had to wait for manager to help make it right. Manager wasn’t available before we had to check out and refused to make it right after we followed up. Horrible customer service.
Stayed 1 night in Aug 2025

6/10 Okay

Michael

Business traveler
The breakfast was okay except the scrambled eggs taste like powdered eggs also no one came in to change out towels or make beds in the 3 weeks that I was there would have thought they'd have come in at least once a week
Stayed 17 nights in Aug 2025

10/10 Excellent

Kavonte

Stayed 1 night in Aug 2025

2/10 Terrible

Heather

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
WORST EXPERIENCE IN A HOTEL EVER! Direct TV was down our entire stay and of course no one bothered to mention that at check in and they were aware BEFORE we arrived (should have been my first sign to RUN) We get to our room it had not be cleaned or restocked, only the beds were made. We had no shampoo or conditioner, no toilet paper, no towels. The mirrors were filthy! Went to the pool Saturday and it was also a mess in there and had no towels….went back throughout our stay and the same mess was still there and the towels were never restocked either. They never cleaned our room while we were there and when we brought it to the front desk attendant’s attention she said “yea, sorry our housekeepers are lazy” and still never sent anyone to clean it. The place is gross and the staff is worse. Trust me, do yourself a favor and don’t stay here!
Stayed 2 nights in Aug 2025

6/10 Okay

shellie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
visable mousetraps in the hall and cockroach in the bathroom.
Stayed 1 night in Aug 2025

8/10 Good

JAMES

Disliked: Property conditions & facilities
Carpet was really stained. A/C not cool enough.
Stayed 1 night in Aug 2025

8/10 Good

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean with friendly staff
Stayed 2 nights in Aug 2025

8/10 Good

Matt

Stayed 1 night in Aug 2025

4/10 Poor

Colter

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is obviously recently under new management. The hotel staff are nice and polite and i can tell the new owners are trying but maybe hotel management isn't the right for for them. I will give them the credit of the bed was one of the comfiest I've slept in in a hotel in a long time. The list of things that made me not want to stay there again we're things like overly nice and slightly intruding owners, the pool area that was so humid it was worse than stepping outside of Orlando Airport, mouse traps in more areas than should be, rooms not ready by any means (after talking to others i think ours was the only one that was ready), needing to get new room keys at least 3 times, broken fixtures in bathroom, basic maintenance in the rooms not kept up, sketchy elevator and not to mention a "hold" when i checked in that was the entire amount and when i asked to have the charge moved to another card when i checked out i was charged two more times for the entire stay. Being charged three times, for whatever reason they want to give is unnecessary, thankfully i got that resolved and on the right card. No idea how the breakfast is, we opted to go to McDonald's instead. The bed was VERY comfy, i slept well but id rather pitch a tent in the field behind the hotel next time.
Stayed 2 nights in Jul 2025

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