Opinión verificada
2/10 Terrible
John S.
13 oct. 2026
Le gustó: Check-in
No le gustó: Limpieza, comunicación, veracidad del anuncio
We have stayed in many STRs over the years. This was by far the worst experience we’ve ever had. Because of a VRBO AI mistake we had to book this property last minute. We originally planned to book for 1 night. Upon checkin we found the king bed unmade with its sheets in the washer. The carpet was filthy, the fridge hadn’t been wiped down, there was trash in the kitchen can and the DW hadn’t been unloaded. It seemed their cleaner had left without finishing. We had no way of knowing what had been cleaned and what hadn’t. We contacted the host who said they needed photos of the problems, and they’d send the cleaner right over. I said we could dry the sheets, make the bed and take out the trash for a discounted 2nd night. They only said they’d get the cleaner over immediately. We heard nothing for an hour. I told them not to bother to send anyone as we wanted to go to dinner. The owner finally got involved and said yes to another night at a discount and they’d cancel the cleaner. After some discussion w/our group I told him we decided not to stay. Later we needed instructions for the LR fans, and they said the remote was on the wall. It wasn’t. I sent pics. No response. During this stay there was no instructions for the heating system which we really needed, no plugs by the beds or bedside tables in brown bear, many bugs and spiders, broken hair dryer, worn rugs and blankets and much deferred maintenance. There was no instruction/recommendations book. Communication was awful.
John S.
Se hospedó 1 noche en octubre de 2026