WORST ever experience with VRBO! We were locked out in freezing cold weather our first night. They told us they would pay for a hotel. They lied. Still no 500 reimbursement for our last-minute late-night emergency stay at nearby Hilton! Open heating duct in ceiling, inoperable shower first 4 nights, closet door hanging off hinges, no blankets, used towels to keep warm, cracked and dirty glassware, no condiments, 0nly 1 oz of shampoo?!?! Kitchen with crazy wobble! Cat-scratched chairs, broken ROSS for LESS decorations,