If you’re not Black or White, forget it—the service is awful. The staff we encountered always seemed annoyed, like we were an inconvenience to them. But when they saw Black or White guests, suddenly it was all smiles.
We prepaid for breakfast, and my husband—who is one of the calmest people you’ll ever meet—waited almost an hour while the server blatantly ignored him. They kept taking orders from people who had just walked in while my husband sat there the whole time. He finally had to get upset before anyone acknowledged him. Instead of apologizing, the staff were defensive and argumentative. For my husband to get that upset, you must have done something truly awful.
That was only our third day, and after that incident, we completely stopped eating the breakfast we had already paid for. That says a lot.
Hospitality is not hard: a warm smile, a friendly tone, and basic fairness go a long way. When we stayed just one night in Anguilla, the kindness of the staff made a huge impact on our trip. That’s the difference.
If you want guests to return, train your staff properly. Treating people like royalty isn’t always necessary, but treating every guest with respect and friendliness is the bare minimum.