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Grand Mercure Ise-shima Resort & Spa

4.0 star property

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Photo gallery for Grand Mercure Ise-shima Resort & Spa

Combined shower/tub, free toiletries, hair dryer, slippers
A traditional Japanese garden with a hot spring, stone pathways, and a covered pavilion.
Restaurant
Public bath
Interior

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Bar

Explore the area

View in a map
939-6 Aza-Kasatori, Matoya, Isobe-cho, Shima, Mie-ken, 517-0295
  • Place, Ise-Shima National Park
    ‪1 min walk‬
  • Place, Matoya Bay Bridge
    ‪7 min walk‬
  • Place, Shima Spain Village
    ‪3 min drive‬

Room options

View all photos for Classic Room, Japanese style, 4 futon beds, Mountain View

A traditional Japanese room with tatami flooring, a low table, a sofa, a TV, and a window with a view.

Classic Room, Japanese style, 4 futon beds, Mountain View

7.6 out of 10
Good
(12 reviews)
  • Mountain view
  • 355 sq ft
  • Sleeps 7
  • 4 Twin Futons
  • Free WiFi

View all photos for Classic Room, Japanese style, 4 futon beds, Oceanview

A traditional Japanese room with tatami flooring, a low table, a sofa, a TV, and a window with a view.

Classic Room, Japanese style, 4 futon beds, Oceanview

9.0 out of 10
Wonderful
(2 reviews)
  • Sea view
  • 388 sq ft
  • Sleeps 7
  • 4 Twin Futons
  • Free WiFi

View all photos for Classic Room with 2 single beds and 1 sofa bed, Mountain view

A hotel room with a bed, a desk with a television, a chair, a sofa, and a large window offering a city view.

Classic Room with 2 single beds and 1 sofa bed, Mountain view

8.0 out of 10
Very good
(25 reviews)
  • Mountain view
  • 388 sq ft
  • Sleeps 5
  • 3 Twin Beds
  • Free WiFi

View all photos for Japanese Modern Room, 2 Single Beds and 3 Futon Bed, Ocean/Sea view

Japanese Modern Room, 2 Single Beds and 3 Futon Bed, Ocean/Sea view | In-room safe, blackout drapes, free WiFi, bed sheets

Japanese Modern Room, 2 Single Beds and 3 Futon Bed, Ocean/Sea view

7.8 out of 10
Good
(8 reviews)
  • Sea view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 5
  • 3 Twin Beds
  • Free WiFi

View all photos for Classic Room, Japanese-Western style, 2 singlebeds and 3 futon beds, Ocean/Sea view

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, Japanese-Western style, 2 singlebeds and 3 futon beds, Ocean/Sea view

  • Sea view
  • 388 sq ft
  • Sleeps 7
  • 2 Twin Beds and 3 Twin Futons
  • Free WiFi

View all photos for Superior Room with 2 single beds and 2 extra beds, Mountain view

Superior Room with 2 single beds and 2 extra beds, Mountain view | In-room safe, blackout drapes, free WiFi, bed sheets

Superior Room with 2 single beds and 2 extra beds, Mountain view

8.0 out of 10
Very good
(1 review)
  • Mountain view
  • 355 sq ft
  • Sleeps 6
  • 2 Twin Beds and 2 Double Sofa Beds
  • Free WiFi

View all photos for Superior Room, Multiple Beds, Ocean View

In-room safe, blackout drapes, free WiFi, bed sheets

Superior Room, Multiple Beds, Ocean View

8.6 out of 10
Excellent
(9 reviews)
  • Sea view
  • 388 sq ft
  • Sleeps 6
  • 2 Twin Beds and 2 Double Sofa Beds
  • Free WiFi

View all photos for Classic Suite, Multiple Beds, Ocean View (Japanese-Western Style)

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Suite, Multiple Beds, Ocean View (Japanese-Western Style)

  • Mountain view
  • 775 sq ft
  • Sleeps 9
  • 2 Twin Beds and 4 Twin Futons
  • Free WiFi

View all photos for Classic Room, 2 Twin Beds, Sea View (Hollywood Twin)

Classic Room, 2 Twin Beds, Sea View (Hollywood Twin) | In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, 2 Twin Beds, Sea View (Hollywood Twin)

  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Classic Room, Multiple Beds, Mountain View (Hollywood Twin)

Classic Room, Multiple Beds, Mountain View (Hollywood Twin) | In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, Multiple Beds, Mountain View (Hollywood Twin)

  • Sleeps 6
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Classic Room, Multiple Beds, Sea View (Japanese Western Style)

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, Multiple Beds, Sea View (Japanese Western Style)

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 8
  • 4 Twin Beds
  • Free WiFi

View all photos for Classic Room, 2 Twin Beds, Sea View (High Floor)

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, 2 Twin Beds, Sea View (High Floor)

  • Sleeps 8
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Room, 3 Twin Beds, Non Smoking, Mountain View (High Floor)

In-room safe, blackout drapes, free WiFi, bed sheets

Superior Room, 3 Twin Beds, Non Smoking, Mountain View (High Floor)

  • Sleeps 8
  • 3 Twin Beds
  • Free WiFi

View all photos for Superior Room, 3 Twin Beds, Non Smoking, Ocean View (High Floor)

In-room safe, blackout drapes, free WiFi, bed sheets

Superior Room, 3 Twin Beds, Non Smoking, Ocean View (High Floor)

  • Sleeps 8
  • 3 Twin Beds
  • Free WiFi

View all photos for Deluxe Suite, Multiple Beds, Sea View

Deluxe Suite, Multiple Beds, Sea View | In-room safe, blackout drapes, free WiFi, bed sheets

Deluxe Suite, Multiple Beds, Sea View

  • Sleeps 9
  • 4 Twin Beds
  • Free WiFi

View all photos for Deluxe Suite, Multiple Beds

Deluxe Suite, Multiple Beds | In-room safe, blackout drapes, free WiFi, bed sheets

Deluxe Suite, Multiple Beds

  • Sleeps 6
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

View all photos for Classic Room, 2 Twin Beds, Mountain View

Classic Room, 2 Twin Beds, Mountain View | In-room safe, blackout drapes, free WiFi, bed sheets

Classic Room, 2 Twin Beds, Mountain View

  • Sleeps 8
  • 2 Twin Beds
  • Free WiFi

View all photos for Family Superior Room, 3 Single Beds (Hollywood Twin), 1 Trundle Bed

Family Superior Room, 3 Single Beds (Hollywood Twin), 1 Trundle Bed | In-room safe, blackout drapes, free WiFi, bed sheets

Family Superior Room, 3 Single Beds (Hollywood Twin), 1 Trundle Bed

  • Sleeps 4
  • 3 Twin Beds
  • Free WiFi

View all photos for Classic Suite, Multiple Beds, Mountain View

In-room safe, blackout drapes, free WiFi, bed sheets

Classic Suite, Multiple Beds, Mountain View

  • Sleeps 9
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

About the neighborhood

Shima

Located 1 mi (1.6 km) from Shima Spain Village, Grand Mercure Ise-shima Resort & Spa is within a 10-minute drive of other popular attractions like Ago Bay. This 4-star hotel has 372 rooms and welcomes guests with a restaurant, free in-room WiFi, and free self parking.

What's nearby

  • Ise-Shima National Park - 1 min walk - 0.0 miles
  • Matoya Bay Bridge - 7 min walk - 0.4 miles
  • Shima Spain Village - 3 min drive - 1.1 miles
  • Ise Grand Shrine, Inner Shrine - 42 min drive - 17.4 miles
  • Goza Shirahama Beach - 51 min drive - 19.9 miles

Getting around

  • Ugata Station - 11 min drive
  • Chubu Centrair Intl. Airport (NGO) - 148 min drive

Restaurants

  • ‪チュロス専門店 チュレリア - ‬5 min drive
  • ‪レストラン エルパティオ - ‬4 min drive
  • ‪レストラン アルハンブラ - ‬5 min drive
  • ‪カフェ ミカサ - ‬4 min drive
  • ‪はま寿司 167号志摩店 - ‬8 min drive

About this property

Grand Mercure Ise-shima Resort & Spa

Guests of Grand Mercure Ise-shima Resort & Spa enjoy a children's pool, free WiFi in public areas, and a seasonal outdoor pool. You can take advantage of free parking, along with a free train station shuttle. The 24-hour front desk has staff always at the ready. Other amenities at this hot springs hotel include a vending machine and a banquet hall.
Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers, free toiletries, slippers, and bidets. Refrigerators, safes, and wardrobes or closets are other standard amenities.
A children's pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Public bath/onsen services include an indoor public bath (no minerals) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free train station pick-up and drop-off shuttle from 3:00 PM to 5:30 PM
  • Train station shuttle at scheduled times
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 3,800 per person
  • 2 bars/lounges
  • A restaurant

Restaurants on site

  • ONSEN LOUNGE
  • THE LOUNGE
  • ビュッフェ会場「DINING -Le Sensor

Things to do

  • Children's pool
  • Hot springs
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Changing table
  • Children's dinnerware
  • Children's pool
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Spa

  • Hot springs
  • Public indoor bath (no minerals)
  • Public outdoor bath (no minerals)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible train station shuttle
  • Elevator (35 inch wide door)
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchairs on site

More

  • 12 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Refrigerator

More

  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately JPY 3800 per person

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-midnight
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the free shuttle service to and from the train station. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • The seasonal pool is open from July to August.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Ise-Shima Royal Hotel
Ise-Shima Royal
Hotel Resorts ISE-SHIMA
Resorts ISE-SHIMA
Ise Shima Royal Hotel
Hotel Resorts ISE SHIMA
Mercure Ise Shima & Spa Shima
Grand Mercure Ise shima Resort Spa
Grand Mercure Ise-shima Resort & Spa Hotel
Grand Mercure Ise-shima Resort & Spa Shima
Grand Mercure Ise-shima Resort & Spa Hotel Shima

Frequently asked questions

Are free cancellation options available at Grand Mercure Ise-shima Resort & Spa?

Grand Mercure Ise-shima Resort & Spa provides free cancellation on some room rates. To learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Grand Mercure Ise-shima Resort & Spa?

As of Jun 25, 2026, prices found for a 1-night stay for 2 adults at Grand Mercure Ise-shima Resort & Spa on Jul 1, 2026 start from $71, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do around Grand Mercure Ise-shima Resort & Spa?

This hotel is located in Shima, a short 19-minute walk from Shima Spain Village and also 6 minutes on foot from Matoya Bay Bridge. Toba Marina is also within a driving distance of 3.7 mi.

Is parking available on site at Grand Mercure Ise-shima Resort & Spa?

Yes, self parking is offered for free at the hotel. An electric car charging station is also available for guests.

Does Grand Mercure Ise-shima Resort & Spa include a casino on the premises?

No, Grand Mercure Ise-shima Resort & Spa doesn't have a casino.

Is there an indoor pool at Grand Mercure Ise-shima Resort & Spa?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. The seasonal pool is normally open from July until August.

What will couples enjoy most about a stay at Grand Mercure Ise-shima Resort & Spa?

There are plenty of amenities for couples at this hotel, including a restaurant, hot springs, and 2 bars/lounges.

Does Grand Mercure Ise-shima Resort & Spa have a hot tub?

No, there isn't a spa tub at this hotel.

Does Grand Mercure Ise-shima Resort & Spa feature a restaurant that includes a breakfast menu?

Yes, Grand Mercure Ise-shima Resort & Spa serves buffet breakfast for a surcharge each morning at ビュッフェ会場「DINING -Le Sensor.

Will Grand Mercure Ise-shima Resort & Spa allow pets to stay for free?

No, pets aren't allowed at Grand Mercure Ise-shima Resort & Spa though service animals are welcome.

Does Grand Mercure Ise-shima Resort & Spa have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

Are there rooms with balconies that I can book at Grand Mercure Ise-shima Resort & Spa?

No, there aren't any guestrooms at Grand Mercure Ise-shima Resort & Spa that offer a balcony.

Grand Mercure Ise-shima Resort & Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 137 out of 548 reviews
Rating 8 - Good. 213 out of 548 reviews
Rating 6 - Okay. 122 out of 548 reviews
Rating 4 - Poor. 49 out of 548 reviews
Rating 2 - Terrible. 27 out of 548 reviews

8.0/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Daren

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant stay. Food options clearly geared toward the domestic traveler but, if you're planning to stay here to visit Spain Village or Ise Shrine, it's perfectly fine.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Oya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We could stay very comfortable:) will choose this hotel again.
Stayed 1 night in Aug 2025
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location

It’s convenient to stay here near train station and it’s walking distance to the main street to hang.
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Eleazar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was exquisite! Comfortable beds and modern decor. Extremely comfortable. We got breakfast with our stay and we're so glad we did. What an amazing spread! The only thing lacking was juice. Highly recommended!
Stayed 1 night in Jul 2025
Verified

8/10 Good

Yuki

Liked: Cleanliness, staff & service, property conditions & facilities
Nice view
Stayed 1 night in Feb 2025
Verified

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
* Our room was spacious and comfortable, 😊but badly lit. 🙄 There were only a few spotlights which left parts of the room, notably the area in front of the window, in darkness once the sun had set. 🌇 * There was no milk or cream in the room for our coffee and tea. But a member of of the reception staff provided a small jug of milk. At breakfast, we got more milk in a paper cup. * The temperature in the room was good, so we didn't need to use the air conditioner. However, the large mirror in the bathroom was not heated, so it misted up after a shower, and we couldn't use it until the mist had cleared. 💨 * We were pleasantly surprised to discover that the stay was "all inclusive". This meant that we could enjoy beer or wine or spirits (such as high-quality, Japanese whisky, choya, gin etc) with our meal. These were also freely available in the afternoon and evening in the lounge. 🍷 * The food was good, with a big selection. 🍲But, unlike some other hotels, there was no "dish of the day"; the food offered was always the same. Also, we were disappointed that there was no tempura.🍤 I enjoyed the soft ice cream, which was even available at breakfast! 🍦🍨 * Check-in was easy as the man doing it spoke very good English. There were 5 desks open when we arrived at about 3pm, so hardly any waiting at all! 😊 * However, there only 3 lifts (elevators) and at peak times the queues were long. 😒 * There was nothing to do outside the hotel unless you had a car. We knew this, so OK.
Stayed 4 nights in Jan 2026
Verified

6/10 Okay

TAKAHIRO

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
エレベーターが混みすぎて階段を使わされること以外、満足です
Stayed 1 night in Mar 2026
Verified

6/10 Okay

kouta

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
家族で
Stayed 1 night in Mar 2026
Verified

6/10 Okay

Shinya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
設備・サービスともにとても良いと思います。ただ、宿泊人数の多さにより、ビュッフェ・大浴場・エレベーターが混み合います。 ビュッフェは時間毎に区切って予約する割に、人が多すぎて食べたいものがなかなか取れません。朝食の60分では満足に食べられませんでした。エレベーターもロビー階などは大行列になり、階段を使う人も多くいました。この混雑がなければ、非常に良いホテルだと思います。 宿泊したのは平日、3連休の1日前です。
Stayed 1 night in Mar 2026
Verified

2/10 Terrible

Naomi

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
1泊2万円以下で泊まれるなら良いと思います。 ホテルというより清潔な合宿所と思った方が良いです。設備は綺麗ですが、人が多すぎ、エレベーターは3機しかなく常に満員。普通各フロアにある製氷機はなく、ショップで買えとなっているもののショップはほぼ閉まってる。価格次第かと思います。メルキュールのスタンダードは期待できないです。地方あるあるかな。
Stayed 1 night in Mar 2026
Verified

6/10 Okay

RISA

とにかく、エレベーターが混む。ぜんぜん乗れない。
Stayed 1 night in Mar 2026
Verified

4/10 Poor

Tomoko

海は見えたがプールはシーズンオフ
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

eika

混んではいたが満足であった
Stayed 1 night in Mar 2026
Verified

8/10 Good

Kiyoshi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
平日にかかわらず宿泊客が多かったが、快適に過ごせた。
Stayed 1 night in Mar 2026
Verified

8/10 Good

NAOMI

Liked: Cleanliness
ビュッフェの料理がどれも美味しかったです！ただエレベーターが３台しかなく、すごく待ったりしたのが残念でした。 子供たちもまた泊まりたいと話していました
Stayed 1 night in Feb 2026
Verified

8/10 Good

TOMOYUKI

Liked: Cleanliness, amenities, property conditions & facilities
駐車場も広く、施設もとても綺麗でした。 ただ、エレベーターがどこの階に居るのか分からず結構待ちました。宿泊したフロアが5階だったこともあり、チェックアウト時ロビーへ降りる際に全然エレベーターに乗れず、スーツケースを2つ持って階段で降りる羽目になりました。
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Nakatsukasa

Liked: Staff & service, amenities
温泉、オールインクルーシブ、めちゃ良かった
Stayed 1 night in Feb 2026
Verified

4/10 Poor

kouichi

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
バイキングがもひとつだった
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Chiharu

２回目の宿泊でした。 しゃぶしゃぶを楽しみにしていたので、牛鍋になっていて残念でした。刺身は美味しかったです。ラウンジは混むので二つとも空けておいてもらえると嬉しいです。
Stayed 1 night in Jan 2026
Verified

8/10 Good

Yukako

Liked: Cleanliness, amenities, property conditions & facilities
ゆっくりと余裕のあるお部屋やお風呂　ラウンジが開放されてたのも良かったです
Stayed 1 night in Jan 2026
Verified

2/10 Terrible

Kaori

Disliked: Cleanliness, amenities, property conditions & facilities
まず、３時からチェックイン開始で１６時頃着いたら長蛇の列でした。なのに受付３人での対応でした。建物が元々古いから仕方ないのですが、エレベーターが3機しかなく非常に遅い。他の利用客も言っていた。特に食事時、チェックインアウト時はかなり待たされる。バイキングが自慢との事だったが、特に美味しいと思える物が何もなかった。食事会場の席が少ないのと、飲み放題で近くに座れた人が食べ終わっても飲みながらいつまでもいるので隣の会場か通路しか空いてない。部屋のテレビがwifiに繋がっていないので今時YouTubeが見れない。部屋にある水のボトルは蓋閉めても注ぐ時結構漏れる。浴場もたいした事ない。 唯一良かったのは、オールインクルーシブなのでチェックインできるまで子供達は飲み物飲んだりラムネなどのお菓子つまみながら待っていられる所とアルコール飲み放題な所。 結構遠かったのにこのクオリティなのでもう行かない。
Stayed 1 night in Jan 2026
Verified

8/10 Good

MIYOKO

Liked: Cleanliness
大浴場の係の方の感じが良かったです
Stayed 1 night in Jan 2026
Verified

2/10 Terrible

i

Disliked: Amenities, property conditions & facilities
初めての旅行で楽しみにしてましたが、フリードリンク、アルコール飲み放題わいつでもありがたいけど食事の時に席を取るのに大変でしかも客がいすぎてとにかくうるさいし、松阪牛だけ長蛇の列。鯛の刺身なんて薄くイカみたいに小さくパサパサで最悪。温泉わ内風呂わぬるくみんな露天風呂に入るなり暖かい〜内風呂ぬるかったって言ってる人が多く私も同感でした。 朝食バイキングわ比較的人も少なく 食べ物わぼちぼちあったけど 和食わ充実してたかなと思います。 あとアメニティが人数分なかった、歯ブラシわあってもカミソリとくしわ一個しかなかったのわ困った。あと部屋が暗すぎ
Stayed 1 night in Jan 2026
Verified

4/10 Poor

??

Liked: Cleanliness, amenities, property conditions & facilities
客室、設備等はよかったですが、夕方のブッフェは最悪でした。牛鍋がほしくで並んでいるのに、牛鍋のところから割込が多数。 口論になるし、後ろに並んでいる方からは不満の声が。 スタッフの方も忙しいと思いますが、並び方については早急に考えた方が良いと思います。混みすぎです。 2度と食事会場には行きたくないです。
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Nagahisa

客室は広々として過ごしやすかった。ユニットバスは古さはあるものの清潔感はありました。
Stayed 1 night in Jan 2026

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